Date Created: June, 2026

TLDR

The average appliance repair cost after the manufacturer warranty expires is typically between $200 and $600, depending on the appliance type and the nature of the failure. Labor and parts can add up quickly, especially for complex repairs on refrigerators, washers, ovens, or smart appliances. CPS Extended Warranties are designed to cover these mechanical and electrical failures, coordinating service and handling claims after OEM coverage ends. Appliance retailers use CPS programs to protect customers from out-of-pocket repair costs and to create new profit opportunities on every sale. According to CPS dealer observations, most significant repairs occur after the first year of ownership, making post-warranty coverage a valuable addition for both retailers and customers.

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How do appliance repair costs impact protection plan decisions for retailers and customers?

Appliance repair costs are one of the biggest drivers behind extended protection plan purchases.

When customers learn that a single out-of-pocket repair can cost as much as a multi-year protection plan, they’re much more likely to add coverage. Dealers who include real repair cost examples in their sales process see 30%–50% higher conversion rates, according to CPS retailer data. For retailers, offering CPS True Extended, 50% Back, and SND Coverage allows them to address ownership risk, while giving customers a predictable alternative to unexpected repair bills.

• Refrigerator repairs (compressors, control boards) often exceed $400–$700 after warranty
• Washer and dryer repairs (motors, pumps, electronics) typically range from $225–$500
• Dishwasher and oven repairs usually fall between $200–$450
• Labor costs and diagnostic fees can add $100–$300 per visit
• CPS protection plans help offset these risks and generate additional retailer margin

Why do appliance retailers offer CPS protection plans to cover post-warranty repair costs?

Appliance retailers offer CPS protection plans for post-warranty repair costs because they provide a straightforward way to add revenue, support customers through the full ownership cycle, and address the real risk of expensive repairs after manufacturer coverage ends. These programs let retailers monetize existing sales, increase average order value, and build longer-term customer trust, all while keeping the service process simple. Many stores find that positioning coverage as ownership protection—rather than just an add-on—drives higher attachment rates and better customer satisfaction, especially as more repairs happen beyond the first year. This direct connection between repair risk and retailer profit is why CPS coverage has become a core part of the appliance business.

• Creates additional profit on every sale by capturing revenue from protection plan sales
• Helps customers avoid large out-of-pocket repair bills after warranty expiration
• Increases average order value and store margin without adding inventory costs
• Supports long-term customer relationships by handling repairs and claims efficiently
• Allows retailers to offer flexible coverage, including True Extended, 50% Back, and SND plans for new, open-box, or used appliances
• Provides a structured way to address ownership risk, which drives higher warranty attachment rates according to CPS dealer data

How do appliance retailers typically use CPS coverage to manage post-warranty repair risk?

Many appliance retailers incorporate CPS protection plans directly into their sales process—presenting coverage options after the customer has selected a product and explaining real-world repair costs that could arise after the first year. Dealers often use examples of $400+ refrigerator repairs or $500 washer failures to show the value of post-warranty coverage. According to CPS retailer trends, the most successful stores treat protection plans as an essential part of long-term ownership, not just an add-on, and make sure every eligible appliance is presented with a coverage option, including True Extended, 50% Back, or SND Coverage for open-box and used inventory.

How do CPS True Extended, 50% Back, and SND Coverage actually work for post-warranty repair costs?

Consumer Priority Service offers three main coverage options to address post-warranty repair costs: True Extended, 50% Back, and SND (Scratch, Dent, Refurb) Coverage. True Extended coverage begins after the manufacturer warranty expires and can extend total protection up to 6–8 years depending on the OEM warranty and plan term. 50% Back coverage runs for 5 years from purchase, overlapping with the manufacturer warranty in year one, and offers a 50% refund if unused. SND Coverage is designed for open-box, scratch-and-dent, and qualifying used appliances that may not have an OEM warranty, starting 30 days after purchase and lasting one year, with the option to add True Extended afterward.

Retailers can offer all three programs to monetize more of their inventory, cover a wider range of ownership timelines, and provide customers with structured support for high-cost repairs. CPS manages claims, coordinates service, and handles replacement or reimbursement, so dealers can focus on the sale and customer relationship without being burdened by repair logistics.

Key Program Components

• Coverage for mechanical and electrical failures after OEM warranty expiration
• Parts, labor, and service coordination included with all plans
• Dealer can service their own claims or have CPS coordinate repairs
• Unlimited claims allowed during the coverage term
• Food loss, laundry credit, and other customer-focused benefits available
• Flexible eligibility for new, open-box, and qualifying used appliances

What is included and excluded in CPS protection plan coverage?

CPS coverage is designed to pick up where the manufacturer warranty leaves off, focusing on major mechanical and electrical failures. Retailers should always review what’s included and excluded to set clear expectations with customers.

What Does CPS Cover?

• Mechanical and electrical failures due to normal use after OEM warranty ends
• Repair or replacement of failed functional components (motors, compressors, control boards, pumps, etc.)
• Parts and labor for covered repairs
• In-home service coordination and claims management
• Optional benefits like food loss (for covered refrigerator/freezer failures)
• Flexible eligibility for new, open-box, scratch-and-dent, and qualifying used appliances (program-dependent)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chips, rust, appearance-only issues)
• Non-functional or accessory parts (handles, knobs, shelves, trim, decorative panels)
• Consumables and wear items (filters, bulbs, batteries, belts, gaskets)
• Accidental, environmental, or misuse damage (drops, impact, water, fire, neglect)
• Installation, infrastructure, or power issues unrelated to appliance failure
• Pre-existing conditions or issues covered under the original manufacturer warranty

How does the CPS claims process work for post-warranty appliance repairs?

A claim begins when a customer experiences a covered failure and contacts CPS through phone, web, portal, or text. The customer provides product details and a description of the issue, and CPS reviews eligibility and confirms coverage under the plan.

Once approved, CPS coordinates service by either involving the selling dealer (if they offer repairs) or assigning a qualified technician from their nationwide network. CPS manages the entire process—from diagnostics to repair or replacement—so the retailer isn’t burdened with the logistics, and the customer receives direct support throughout the claim.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy to get support and file claims through multiple channels, so help is always a call or click away.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage for post-warranty repairs compare to manufacturer and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been operating since 1990, giving appliance retailers a long-standing, proven partner
• Large-scale customer and product coverage – CPS has covered over 75 million products for more than 60 million customers, reflecting deep operational expertise
• Strong claims and service infrastructure – With over $450 million in claims paid annually and a network of 50,000+ servicers nationwide, CPS is built for high-volume warranty programs
• Extensive retail partnerships – CPS works with 10,000+ retail partners, from independent stores to multi-location operations
• Nationwide and factory-authorized service capabilities – CPS supports both independent and factory-authorized repair networks for reliable service
• U.S.-based support and long-term relationships – Retailers work with dedicated, U.S.-based teams focused on onboarding, support, and ongoing partnership
• Broad coverage across product categories – CPS supports warranties for 60+ product categories, allowing retailers to protect their full appliance lineup

Appliance Repair Cost & CPS Coverage FAQ

How can appliance retailers get started offering CPS coverage for post-warranty repair costs?

CPS protection plans are designed for appliance retailers who want to offer long-term coverage, support their customers beyond the manufacturer warranty, and increase profit per transaction. These programs are flexible enough to fit all types of retail operations, from independent stores to multi-location chains, and can be implemented easily with onboarding, training, and claims support provided by Consumer Priority Service.

Retailers interested in adding CPS True Extended, 50% Back, or SND Coverage to their product lineup can reach out for a walkthrough of options, pricing, and program setup. The CPS team works directly with dealers to make the process quick and straightforward, ensuring both store and customer are covered when it matters most.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with any appliance retailer setup, whether you’re running a single location or a multi-store operation. If you want tailored guidance or a walkthrough of how CPS coverage can fit your store, just reach out to the CPS team—they’ll help you get started quickly and answer any questions along the way.