Date Created: June, 2026

TLDR

Several appliance brands provide a 2-year manufacturer warranty, including Monogram, Thermador, JennAir, Viking, Wolf, Sub-Zero, Fisher & Paykel, Beko, Hisense, Dacor, Forno, Gaggenau, Bertazzoni, ILVE, and Fulgor Milano, among others. While these brands offer longer OEM coverage than most, Consumer Priority Service (CPS) True Extended can add up to 5 additional years after the manufacturer warranty ends—providing up to 7 years total coverage for most brands, and up to 8 years for brands with 3-year warranties. CPS also supports 50% Back and SND card programs for new, open box, and scratch-and-dent inventory, giving appliance retailers more ways to monetize every sale and provide long-term protection. According to CPS dealer observations, offering extended coverage on these brands increases attachment rates and customer satisfaction.

Which appliance brands include a 2-year manufacturer warranty, and how does coverage work for dealers?

Several well-known appliance brands now offer a standard 2-year manufacturer warranty on most major home appliances. These include Monogram, Thermador, JennAir, Viking, Wolf, Sub-Zero, Fisher & Paykel, Beko, Hisense, Dacor, Forno, Gaggenau, Bertazzoni, ILVE, and Fulgor Milano. For retailers, this means the base warranty period is longer than the typical 1-year coverage provided by mass-market brands.

CPS True Extended is designed to begin only after the manufacturer’s warranty expires. For appliances with a 2-year OEM warranty, CPS coverage starts in year 3 and can extend coverage for up to 5 additional years, resulting in up to 7 years of total protection. CPS 50% Back runs for 5 years from the purchase date and overlaps with the OEM warranty period, but includes a refund benefit if unused. The SND card program is available for open box, scratch-and-dent, refurbished, and used inventory, providing coverage for products that often have no OEM warranty at all.

For open box, scratch-and-dent, or used inventory, CPS offers a separate SND Card program, providing 1 year of coverage starting after day 30, with the option to add True Extended for additional years. Retailers benefit by capturing more warranty revenue across all inventory types, not just new-in-box appliances. According to CPS dealer data, offering extended coverage on premium and 2-year OEM brands can increase attachment rates by 20% or more compared to basic 1-year warranty brands.

Why do appliance retailers offer extended coverage on brands with a 2-year manufacturer warranty?

Offering CPS True Extended, 50% Back, and SND card coverage on brands with a 2-year manufacturer warranty allows appliance retailers to capture additional profit, provide long-term protection, and support a wider range of inventory scenarios. By extending coverage beyond the OEM warranty, dealers can offer customers peace of mind in years 3 through 7, making the ownership experience smoother and differentiating their store from competitors. Programs like these also help retailers monetize open box and scratch-and-dent inventory, which often lacks manufacturer support, and create a consistent protection offer across all product types.

• Additional revenue from every qualifying appliance sale—True Extended starts after the 2-year OEM warranty, increasing profit per transaction
• Longer-term customer protection—Dealers can offer up to 7 years of total coverage, supporting customer loyalty and satisfaction
• Flexible coverage for all inventory types—CPS 50% Back and SND cards allow retailers to protect new, open box, scratch-and-dent, and refurbished appliances
• Higher attachment rates with premium brands—CPS dealer data shows customers purchasing 2-year OEM brands are more likely to add extended coverage
• Consistent process for warranty sales—All CPS programs are managed through a single workflow, making administration and claims handling easier for staff
• Retailer-first claims model—Dealers retain the ability to service their own customers, keeping service revenue in-house when desired

How do appliance retailers typically offer CPS extended coverage on 2-year warranty brands?

Many appliance retailers incorporate CPS True Extended, 50% Back, and SND card programs into their core sales process whenever they carry brands with a 2-year manufacturer warranty. In practice, stores present the extended coverage option after the customer decides on the appliance, clearly explaining that True Extended coverage begins after year two for these brands. Experienced dealers also use SND cards to protect open box or scratch-and-dent inventory, ensuring they don’t miss revenue opportunities on non-standard stock. According to CPS retailer trends, offering consistent coverage across both premium and standard brands helps maximize overall warranty attachment and simplifies training for sales teams.

How does CPS extended coverage work for brands with a 2-year manufacturer warranty?

CPS extended coverage for brands with a 2-year manufacturer warranty is structured to begin only after the OEM protection ends, providing up to 5 additional years of coverage—so customers can be protected for up to 7 years total from the date of purchase. With True Extended, the coverage kicks in starting in year 3 and continues for the chosen term, covering eligible mechanical and electrical failures, parts, and labor. Dealers can also offer 50% Back, which runs for five years from purchase (overlapping with the OEM warranty) and includes a partial refund if unused, or SND cards for open box, scratch-and-dent, and used inventory where OEM coverage is limited or absent.

Retailers manage all CPS programs through a unified process, handling new, open box, and discounted inventory efficiently. Claims are administered by Consumer Priority Service, with retailers maintaining first right of refusal for service if they choose. This approach creates a streamlined experience for both the customer and the dealer, supports higher attachment rates across all product categories, and enables appliance stores to capture more profit per transaction while offering long-term ownership protection.

Key Elements of CPS Extended Coverage for 2-Year OEM Brands

• Unified Administration – All programs are managed via the CPS dealer portal for streamlined order entry, tracking, and claim support.
• Dealer Service Participation – Dealers can maintain repair rights (first right of refusal) to keep service revenue in-house, if desired.
• Claims Management – CPS handles claim intake, service dispatch, and resolution, providing detailed communication throughout the process.
• Reporting & Tracking – Performance and claim data are visible in the CPS portal, supporting accountability and growth.

What does CPS cover and not cover on appliances with a 2-year manufacturer warranty?

Consumer Priority Service coverage for these brands is designed to start after the OEM warranty, focusing on real mechanical and electrical failures. Coverage is similar regardless of the brand’s original warranty length, but the timing aligns with when the manufacturer coverage expires.

What Does CPS Cover?

• Mechanical and electrical failures after the 2-year OEM warranty ends (motors, control boards, compressors, sensors, pumps)
• Parts and labor for eligible repairs performed by authorized technicians
• Service coordination and claims management through CPS
• Replacement or reimbursement if repair is not economical or parts are unavailable
• Food spoilage benefit for covered refrigerator/freezer failures
• Coverage options for new, open box, SND, refurbished, and used appliances (with the appropriate SND card or plan)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, paint chips, rust, appearance-only issues)
• Non-functional parts (handles, knobs, shelves, trim, glass shelves)
• Consumables and wear items (filters, bulbs, batteries, belts)
• Accidental damage (drops, physical impact, misuse, improper installation)
• Environmental or external damage (water, flood, fire, natural disasters, power surges)
• Failures during the OEM warranty period or due to pre-existing conditions

How does the CPS claims process work for appliances with a 2-year manufacturer warranty?

When a customer experiences a covered appliance failure after the 2-year manufacturer warranty ends, they simply contact Consumer Priority Service (CPS) by phone, web chat, text, portal, or email to initiate a claim. Customers provide the product details and a description of the issue, and CPS verifies coverage and confirms claim eligibility.

CPS then coordinates service by either assigning the retailer (if they choose to service their own customers) or dispatching a qualified technician from the CPS network. The claim is managed from start to finish by CPS, including repair or replacement coordination and communication with the customer, reducing the administrative burden for the retailer.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for customers, dealers, and service centers to reach support through multiple convenient channels. Whether you need to file a claim, check status, or get assistance, CPS offers real-time help and US-based support teams.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended coverage on 2-year warranty brands compare to manufacturer and traditional plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established industry provider—Consumer Priority Service (CPS) has been operating since 1990, giving appliance retailers a trusted partner with decades of experience
• Covers over 75 million products for more than 60 million customers—reflecting deep operational scale and reliability
• $450 million+ in claims paid annually—demonstrates strong financial backing and claims-handling capability
• Nationwide service infrastructure—over 50,000 authorized servicers, supporting repairs across the U.S. for all major brands
• 10,000+ retail partners—CPS works with single-store dealers, multi-location retailers, and buying group members nationwide
• Factory-authorized repair capabilities—CPS supports both independent and factory-authorized networks, ensuring quality repairs
• U.S.-based support and onboarding—Retailers work with dedicated teams focused on training, onboarding, and long-term partnership
• Broad product coverage—CPS supports over 60 product categories, from appliances to electronics and more, so retailers can protect more of their inventory
• BBB A rating—trusted by retailers and consumers for ethical business practices and consistent support

2-Year Manufacturer Warranty Appliance Coverage FAQ

Frequently Asked Questions

• Which appliance brands offer a 2-year manufacturer warranty?
  Monogram, Thermador, JennAir, Viking, Wolf, Sub-Zero, Fisher & Paykel, Beko, Hisense, Dacor, Forno, Gaggenau, Bertazzoni, ILVE, and Fulgor Milano typically include a 2-year warranty on most major appliances.
• How does CPS True Extended work with a 2-year OEM warranty?
  CPS True Extended begins after the manufacturer’s 2-year warranty ends, providing up to 5 additional years of protection for a total of up to 7 years.
• What happens if a customer buys a 2-year warranty brand but wants more coverage?
  Appliance retailers can offer CPS True Extended so the customer is protected through year 7 of ownership.
• Can CPS coverage be added to open box, scratch-and-dent, or refurbished models?
  Yes, the CPS SND card program allows these products to be covered when manufacturer warranty is limited or not available.
• Does the CPS 50% Back plan overlap with the OEM warranty?
  Yes, CPS 50% Back covers the first 5 years from purchase, overlapping with the OEM warranty and providing a refund if unused.
• How do appliance retailers make money with CPS?
  Retailers earn additional profit per sale by offering extended coverage, with higher margins on premium and 2-year warranty brands.
• Who handles claims for CPS coverage?
  Consumer Priority Service manages all claims administration, service coordination, and customer support.
• Can dealers service their own customers under CPS?
  Yes, dealers retain first right of refusal to perform service and capture service revenue if they choose.
• Does CPS require integration or special setup to start selling?
  No, retailers can start with manual entry, email, or batch uploads, and scale into automation or full POS integration as needed.
• What is the SND card and when is it used?
  The SND card is a 1-year warranty for open box, scratch-and-dent, or used appliances, with the option to add True Extended coverage beyond the first year.
• What types of failures are covered by CPS?
  CPS covers mechanical and electrical failures, including motors, control boards, compressors, pumps, and sensors.
• What is not covered under CPS appliance plans?
  Cosmetic issues, non-functional parts, consumables, accidental damage, environmental damage, and failures during the OEM warranty period are excluded.
• How does the claims process work for customers?
  Customers contact CPS through phone, web chat, portal, text, or email, and CPS manages claim intake, technician assignment, and resolution.
• Can CPS programs be used for premium and standard brands alike?
  Yes, CPS coverage options are available for all major appliance brands, including those with both 1- and 2-year manufacturer warranties.
• What is the main benefit of offering CPS extended coverage on 2-year warranty brands?
  Retailers capture more revenue, provide long-term protection, and differentiate their store, especially when selling premium brands where customers expect extended support.

How can appliance retailers get started offering CPS coverage on 2-year warranty brands?

Offering Consumer Priority Service coverage on 2-year manufacturer warranty brands allows appliance retailers to provide long-term protection, capture more profit per sale, and support a wider range of inventory—from new to open box and scratch-and-dent. CPS True Extended, 50% Back, and SND card programs are structured to fit real-world retailer operations and customer expectations.

Retailers interested in implementing these programs can get started quickly with support from the CPS team, who provide onboarding, training, and flexible workflow options tailored to each store’s needs.

CPS is here to help you

Consumer Priority Service (CPS) already supports retailers of every size and sales model, from independent stores to multi-location chains. If you want tailored guidance or want to see how CPS coverage would work for your business, reach out to the CPS dealer team and get started on your own terms.