Date Created: June, 2026

TLDR

The appliance categories most likely to experience major component failures are refrigerators, washers and dryers, dishwashers, and smart appliances with advanced electronics. These products often experience issues with compressors, motors, control boards, and sensors—components that drive up repair complexity and costs. Consumer Priority Service (CPS) protection plans focus on covering these high-risk failures after the manufacturer warranty expires, providing both parts and labor coverage. Appliance retailers use CPS programs to offer long-term protection, improve customer confidence, and generate additional profit, with CPS dealer observations showing these categories consistently lead in warranty attachment and service activity.

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Which appliance categories have the highest risk of major failure?

Refrigerators, laundry appliances (washers and dryers), dishwashers, and smart appliances are the categories most prone to major component failures. These failures typically involve complex, high-cost parts like compressors, motors, pumps, and electronic control boards.

According to CPS dealer data, refrigeration and laundry lead all appliance types in post-warranty repair events, with dishwashers close behind. Smart appliances—especially those with Wi-Fi connectivity and advanced sensors—have seen a spike in control board and electronic failures as well.

• Refrigerators: Compressors, control boards, sealed system leaks, and fans are common culprits for high-cost repairs.
• Washers & Dryers: Drive motors, pumps, electronic controls, and sensor failures top the list.
• Dishwashers: Circulation motors, pumps, and electronic modules are frequent sources of breakdowns.
• Smart Appliances: Touch panels, Wi-Fi modules, and mainboards are especially failure-prone as appliances age.

CPS True Extended, 50% Back, and SND Coverage plans are structured to protect against these expensive failures long after the OEM warranty ends, allowing retailers to offer value-added protection where customers need it most.

Why do appliance retailers offer CPS protection on high-failure appliance categories?

Many appliance retailers offer CPS protection on high-failure appliance categories because these products generate the most service events and highest repair costs after the manufacturer warranty ends. Providing CPS True Extended, 50% Back, and SND Coverage allows dealers to support customers beyond the OEM period, capture additional profit on every transaction, and build long-term loyalty by managing repair risk on the appliances most likely to break down. Retailers find that clear protection options for high-failure categories increase attachment rates, average order value, and customer satisfaction, especially as modern appliances become more complex and expensive to repair.

• Creates additional profit on high-risk categories—retailers increase revenue by attaching protection plans to appliances with the highest service exposure
• Covers failure-prone components—CPS plans protect against compressor, motor, board, and pump failures that drive major repair costs
• Improves customer trust and satisfaction—retailers offer real value by protecting the products most likely to break down
• Reduces customer out-of-pocket expenses after OEM warranty—coverage begins when repair risk is highest
• Expands coverage to scratch & dent, open box, and used inventory—CPS supports revenue from non-traditional sales
• Streamlines claims and service—CPS manages repair logistics, minimizing operational burden on the retailer

How do appliance retailers typically incorporate CPS coverage for high-failure appliance categories?

Many appliance retailers bundle CPS True Extended, 50% Back, or SND Coverage directly with refrigerators, laundry appliances, and dishwashers, presenting these protection options at the point of sale or as part of financed packages. Experienced retailers often train sales teams to emphasize long-term ownership costs and the real risk of post-warranty failure when selling these categories. Dealers with strong warranty processes use attachment data to target high-failure segments, and some incorporate post-sale marketing to recover warranty sales from customers who declined coverage initially. CPS benchmarks show that attachment rates are highest when coverage is consistently presented for these failure-prone products.

How does Consumer Priority Service (CPS) coverage work for high-failure appliance categories?

Consumer Priority Service (CPS) offers appliance protection plans that specifically cover mechanical and electrical failures in categories most likely to experience major breakdowns—refrigerators, laundry appliances, dishwashers, and smart appliances. CPS True Extended coverage begins after the manufacturer warranty expires, while 50% Back and SND Coverage add flexibility for new, open-box, refurbished, and scratch-and-dent inventory. These plans cover parts and labor for major failures, provide in-home service, and offer benefits like food loss reimbursement for refrigerators.

Retailers can attach CPS coverage at the point of sale, through financing, or as post-sale marketing for customers who initially declined. CPS manages all claims, service coordination, and communications, allowing retailers to offer long-term protection without the administrative headache. CPS dealer data shows that these high-failure categories consistently generate the most service events, making reliable coverage a real driver of retailer profitability and customer satisfaction.

Key Program Components for High-Failure Appliance Categories

• Coverage Timing: CPS True Extended begins after OEM warranty ends; 50% Back runs five years from purchase; SND Coverage applies to non-new inventory
• Eligible Products: New, scratch & dent, open box, refurbished, and used appliances (refrigerators, washers, dryers, dishwashers, smart appliances)
• Covered Failures: Mechanical and electrical component failures—compressors, motors, pumps, control boards, sensors
• Claims Process: Customer initiates with CPS; CPS manages authorization, assigns service, and coordinates repair or replacement
• Service Network: Factory-authorized and nationwide service options, with dealer first right of refusal
• Dealer Benefits: Additional revenue per sale, broader inventory eligibility, simplified administration, and stronger customer loyalty

What is included and excluded in CPS coverage for high-failure appliance categories?

CPS coverage for refrigerators, laundry appliances, dishwashers, and smart appliances is designed to cover major functional failures after the manufacturer warranty expires, but there are clear boundaries on what is and isn’t included.

What Does CPS Cover?

• Mechanical and electrical failures—compressor, motor, pump, control board, and sensor breakdowns
• Parts and labor for covered component repairs
• Service coordination, including in-home repair when required
• Replacement or reimbursement if the appliance cannot be repaired
• Food loss benefit for refrigerators and freezers (up to stated limits)
• Coverage for new, open-box, scratch & dent, and qualifying used appliances (with eligible plans)

What Is Not Covered by CPS?

• Cosmetic damage—scratches, dents, rust, or appearance-only issues
• Non-functional parts—handles, knobs, shelves, trim, and decorative panels
• Consumables—filters, bulbs, batteries, belts, gaskets, and similar items with normal wear
• Accidental damage—drops, impacts, misuse, or neglect
• Environmental/external events—water damage, floods, fires, storms, or installation-related issues
• Breakdowns during the manufacturer warranty or from pre-existing conditions

How does the CPS claims process work for appliance component failures?

A claim is triggered when a covered appliance experiences a mechanical or electrical failure—such as a compressor or control board breakdown—after the manufacturer warranty period. Customers contact CPS directly by phone, online portal, web chat, text, or email to initiate the claim process.

CPS verifies coverage, reviews the issue, and assigns a qualified service provider—either the selling dealer (if they participate) or a factory-authorized technician. CPS coordinates the repair or replacement, communicates updates, and ensures the customer receives timely service, minimizing the retailer’s workload throughout the process.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) makes it easy to get support or file a claim, with multiple contact options for customers, appliance retailers, and service centers. CPS provides direct access to real people and responsive support channels for every need.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has operated since 1990, offering appliance retailers a stable, proven partner for warranty programs
• Large-scale customer and product coverage—CPS has protected over 75 million products for more than 60 million customers, reflecting operational scale across the U.S.
• Strong claims and service infrastructure—with $450M+ in claims paid annually and a network of 50,000+ servicers, CPS supports high-volume dealer and consumer needs
• Extensive retail partnerships—over 10,000 retail partners, including independent stores, multi-location dealers, and specialty retailers
• Nationwide and factory-authorized service capabilities—CPS supports both independent and factory-authorized repair networks for broad coverage
• U.S.-based support and long-term relationships—dealers work with dedicated U.S. teams focused on onboarding, training, and operational support
• Coverage across 60+ product categories—CPS supports flexible warranty programs for a wide range of inventory, not just new appliances

CPS Appliance Coverage FAQ

How can appliance retailers get started offering CPS coverage for high-failure appliance categories?

CPS protection programs are designed for appliance retailers who want to offer real coverage on the products most likely to experience major breakdowns—refrigerators, laundry appliances, dishwashers, and smart appliances. By leveraging True Extended, 50% Back, and SND Coverage, retailers can deliver long-term value to customers, generate additional revenue, and support a strong ownership experience after the OEM warranty ends.

To get started, retailers can reach out to the CPS dealer team for guidance on program selection, streamlined onboarding, and practical implementation across new, open-box, and non-traditional inventory. CPS provides training, support, and flexible participation options for both single-location stores and multi-store operations.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with any appliance retailer setup—whether you’re running a single store or managing multiple locations. If you want tailored guidance on how CPS protection can fit your business, just reach out to the CPS team and they’ll walk you through the options.