Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices.

TLDR

Refrigerators, premium laundry appliances, and high-end cooking products consistently generate the highest average warranty claim payouts in appliance retail. These categories often require costly repairs for sealed systems, control boards, and electronic components, which drive up claim values. Consumer Priority Service (CPS) designs coverage programs to address these higher-cost exposures, managing claims administration and service logistics for retailers. Many dealers focus on these categories to increase warranty revenue and customer satisfaction, as CPS benchmark data shows these products represent the largest warranty-related financial impact.

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Which appliance categories are most expensive for warranty claims?

Refrigerators, front-load washers, premium dishwashers, and built-in cooking appliances tend to drive the highest average warranty claim payouts for appliance retailers.

This is primarily due to expensive sealed-system repairs, electronic board failures, and the need for specialized service. Refrigerators, especially built-in and smart models, often top the list, with laundry appliances and high-end ovens not far behind. Premium brands and products with advanced features also increase average claim costs because replacement parts and labor are more expensive.

• Refrigerators: Highest payout category, especially for sealed-system and electronics failures
• Premium Laundry: High claim values for control boards, motors, and sensors
• Dishwashers: Pumps, leaks, and electronic failures drive costs
• Cooking Appliances: Built-in ranges and wall ovens with complex electronics trend higher than basic models

CPS True Extended, 50% Back, and SND Coverage programs are designed to help retailers manage these high-exposure categories by structuring coverage options, claims administration, and service workflow to match real-world repair severity and cost.

What benefits do CPS high-payout category programs provide for appliance retailers?

Many appliance retailers prioritize warranty programs that address the highest claim payout categories because these programs drive the most profit, customer retention, and operational efficiency. By focusing on refrigerators, premium laundry, and high-end cooking appliances, retailers can maximize attachment rates and revenue while supporting customers through the most costly ownership risks. CPS programs like True Extended, 50% Back, and SND Coverage are designed to match real-world claim exposure, making it easier for dealers to generate profit and deliver value where it matters most.

• Drives additional profit per sale by focusing on appliance categories with the largest claim exposure and highest coverage attachment rates
• Enables retailers to offer long-term protection on products most likely to require high-cost repairs, like refrigerators and premium laundry
• Simplifies claims management by having CPS handle complex service coordination and part sourcing for high-payout categories
• Improves customer loyalty by supporting owners through the most disruptive and expensive appliance failures
• Supports scratch, dent, open-box, and used inventory with SND Coverage, creating more opportunities for revenue across all inventory types
• Leverages CPS data and benchmarks to identify which categories yield the strongest financial and service impact for the retailer

How do appliance retailers typically incorporate high-payout category coverage into their warranty sales strategy?

Many appliance retailers intentionally highlight protection plan options on high-exposure categories like refrigerators, laundry, and premium cooking appliances during the sales process. Experienced dealers often train staff to present coverage after the product decision is made, especially on products with expensive components or complex repair histories. According to CPS program data, focusing on these top-payout categories not only increases attachment rates but also ensures the warranty program delivers meaningful financial and service value for the store and the customer.

How do CPS high-payout category programs work for appliance retailers?

CPS high-payout category programs are structured to provide extended protection where claim costs are most significant—refrigerators, premium laundry, and advanced cooking appliances. Consumer Priority Service offers True Extended, 50% Back, and SND Coverage options that begin after the manufacturer warranty, covering mechanical and electrical failures that have the highest repair and replacement costs. Retailers can offer these programs at the point of sale or through post-sale marketing, with claims and service handled directly by CPS. This structure lets dealers generate additional revenue on every qualifying transaction while knowing that complex claims are managed by an experienced national service network.

Key Features of CPS High-Payout Category Programs

• Coverage Focus: Refrigerators, premium laundry, high-end cooking appliances, and dishwashers—categories with the highest average claim payouts.
• Program Types: Available as True Extended (post-OEM), 50% Back (5-year from purchase), and SND Coverage for non-new inventory.
• Claims Handling: All claims are managed by CPS, including intake, verification, service coordination, and resolution—minimizing retailer workload.
• Revenue Model: Retailers control pricing in most programs and earn incremental profit on every warranty attached to a high-payout category.
• Eligibility: Programs can be offered on new, open-box, scratch and dent, and used appliances under the correct structure.
• Service Network: Access to factory-authorized and qualified technicians for complex repairs, reducing repeat service events.

What does CPS typically cover for high-payout appliance categories?

Consumer Priority Service coverage is designed to protect against the most common and costly failures in categories like refrigerators, premium laundry, and cooking appliances. Here’s how coverage works in practice:

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty ends
• Parts and labor for sealed system, control boards, motors, pumps, and electronics
• Service coordination and repair through factory-authorized or qualified technicians
• Replacement or reimbursement if repair is not feasible or economical
• Coverage options for new, open-box, scratch and dent, or qualifying used appliances

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, appearance issues)
• Non-functional parts (handles, shelves, trim, racks)
• Consumable items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage, drops, misuse, or abuse
• Damage from water, flood, fire, storms, or natural disasters
• Failures caused by improper installation or lack of maintenance
• Claim events during the manufacturer warranty period

How does the CPS claims process work for high-payout appliance categories?

A warranty claim is triggered when a covered failure occurs on a refrigerator, premium laundry appliance, or other high-payout category, and the customer contacts CPS by phone, portal, text, or chat. CPS verifies the coverage, confirms the issue, and then coordinates service through a qualified technician or dealer service department.

CPS handles the entire claims process, including repair scheduling, service follow-up, and—if necessary—product replacement or reimbursement. This end-to-end management reduces dealer administrative workload and ensures customers receive fast, professional support through every step of the process.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) is easy to reach for claims, support, and general assistance, with multiple channels available for customers, appliance retailers, and service centers.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS high-payout category coverage compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced partner – Consumer Priority Service (CPS) has been supporting appliance retailers since 1990, providing a long-term, stable foundation for warranty programs
• Deep customer and product coverage – CPS has protected over 75 million products for more than 60 million customers, giving retailers confidence in the program’s scale and support
• Proven claims and service infrastructure – With $450M+ in claims paid annually and a network of more than 50,000 servicers nationwide, CPS can handle the demands of high-payout categories
• Trusted by thousands of retail partners – Over 10,000 retailers rely on CPS, from single-store independents to national chains
• Nationwide and factory-authorized repair network – CPS connects retailers and customers with extensive in-network and factory-trained service providers for both standard and premium appliances
• U.S.-based support and long-term relationships – Retailers benefit from dedicated onboarding, account management, and ongoing partnership with U.S.-based teams
• Comprehensive category coverage – CPS supports warranties across 60+ appliance and electronics categories, allowing retailers to align coverage with their full product mix

CPS High-Payout Category Programs FAQ

How can appliance retailers get started with high-payout category protection plans from CPS?

CPS high-payout category programs are designed for appliance retailers who want to maximize warranty revenue and customer retention by focusing on the products that generate the largest claims. Whether you sell new, open-box, or scratch and dent inventory, CPS lets you offer flexible coverage options that match real-world repair costs and service realities. Onboarding is straightforward, with support and training available for single-store and multi-location operators who want to implement these programs for their highest-exposure product lines.

CPS is here to help you

Consumer Priority Service (CPS) is designed to fit the way appliance retailers already operate—whether you’re focused on new, premium, or non-traditional inventory. If you want tailored guidance or want to see how high-payout category programs would work for your business, reach out to the CPS team and we’ll help you get started quickly.