Date Created: June, 2026

TLDR

Refrigerators, washers, dryers, and dishwashers consistently generate the highest service call frequency for appliance retailers. These products experience more repairs because they are used daily, contain advanced electronics, and are essential to household routines. Consumer Priority Service (CPS) covers these major categories with True Extended, 50% Back, and SND Coverage plans that extend protection beyond the manufacturer warranty. Retailers benefit by offering coverage where service events are most likely, and CPS dealer data shows that protecting these categories can drive higher warranty attachment rates and recurring service revenue.

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Which appliances generate the most service calls for retailers?

Refrigerators, washers, dryers, and dishwashers are the top categories for service calls in major appliance retail. These products are used heavily, have complex mechanical and electronic systems, and play a critical role in daily life, leading to higher repair frequency.

CPS dealer data shows that refrigeration products (including French door, side-by-side, and built-in models) experience some of the highest rates of post-warranty repairs, especially as control boards, compressors, and sensors become more common. Laundry appliances follow closely, with front-load washers and dryers requiring service for pumps, motors, and electronic components. Dishwashers also generate frequent claims, mainly due to leaks, pump failures, and sensor issues.

• Refrigerators: Consistently top the list for repair events, especially for sealed system and electronic failures.
• Washers & Dryers: High service call rates due to frequent use and complex control systems.
• Dishwashers: Notable for service events related to leaks, motors, and electronics.
• Premium cooking appliances: Higher repair rates on ranges and wall ovens, particularly for electronic ignition and controls.

Consumer Priority Service (CPS) protection plans focus on these high-frequency categories, allowing dealers to offer relevant coverage and capture additional revenue where it matters most. According to CPS retailer trends, attachment rates are highest when coverage is presented on these core appliance categories.

Why do appliance retailers focus on high-frequency service categories with CPS coverage?

Many appliance retailers prioritize CPS coverage for refrigerators, laundry appliances, and dishwashers because these products generate the majority of post-sale service calls and repair expenses. By focusing on these high-frequency categories, retailers can offer meaningful protection where customers need it most, improve long-term satisfaction, and create recurring revenue streams. CPS programs are structured to align coverage with real-world repair trends, making it easier for retailers to attach coverage plans that match the ownership risk profile of each category.

• Drives additional profit where service events are most likely—retailers earn the most from high-frequency appliance categories
• Improves customer satisfaction by protecting the appliances customers rely on daily
• Aligns protection plans with real repair trends, increasing warranty attachment rates and trust
• Supports efficient service operations with focused claims administration for core categories
• Provides flexible coverage for new, open-box, and qualifying used appliances under True Extended, 50% Back, and SND programs
• Helps retailers stand out by offering relevant, real-world protection options customers actually value

How do appliance retailers typically incorporate CPS protection for high-frequency service categories?

Many appliance retailers incorporate CPS coverage specifically on refrigerators, washers, dryers, and dishwashers because these categories account for the bulk of service activity after the manufacturer warranty expires. In practice, successful retailers present CPS True Extended or 50% Back protection as part of the ownership discussion for these appliances, often bundling coverage with premium products or high-usage households. CPS dealer observations show that stores consistently offering targeted coverage on these categories achieve higher attachment rates and generate more recurring service opportunities over time.

How does Consumer Priority Service (CPS) coverage work for high-frequency appliance categories?

Consumer Priority Service offers coverage plans designed to protect the appliances most likely to need service: refrigerators, washers, dryers, dishwashers, and premium cooking appliances. CPS True Extended coverage begins after the manufacturer warranty ends and extends protection for up to five additional years, depending on the product and OEM warranty length. The 50% Back program starts from the date of purchase and covers the first five years, with a unique refund feature if the plan is unused. For scratch-and-dent, open-box, refurbished, or used appliances, CPS offers SND Coverage, which provides eligibility even when manufacturer coverage is not available.

Retailers can select the best fit for their inventory, offering protection on new, open-box, or qualifying used appliances. CPS manages claims administration, service coordination, and customer communication, allowing retailers to stay focused on sales while still supporting long-term ownership needs. According to CPS retailer data, these targeted coverage options are especially valuable because they align with real-world repair risks and drive higher warranty attachment rates for the categories most likely to generate service calls.

Key Capabilities

• Coverage aligns with real-world repair trends for top service categories
• Multiple plan structures to fit different inventory types and sales models
• Unlimited claims and replacement options for repeated failures
• Food loss and laundry credits included for relevant products
• Claims managed by CPS with multi-channel support for customers and retailers

What does CPS typically cover for high-frequency appliance categories?

CPS protection plans are designed to cover the real mechanical and electrical failures that drive service calls for refrigerators, washers, dryers, and dishwashers. Coverage is focused on functional parts and repairs that impact daily use, while excluding cosmetic, consumable, and accidental damage.

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty ends
• Parts and labor for covered repairs on functional components
• Service coordination and claims administration through CPS
• Product replacement or reimbursement if repair is not feasible
• Coverage options for new, open-box, scratch-and-dent, and qualifying used appliances
• Food loss and laundry credit benefits on eligible appliances

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, appearance issues)
• Non-functional parts (handles, knobs, shelves, trim)
• Consumables and maintenance items (filters, bulbs, belts, gaskets)
• Accidental damage (impact, drops, misuse, moving damage)
• Water, flood, fire, natural disaster, or environmental damage
• Failures caused by improper installation, neglect, or pre-existing conditions

How does the Consumer Priority Service (CPS) claims process work for high-frequency appliance categories?

A claim is triggered when a customer’s refrigerator, washer, dryer, or dishwasher experiences a covered mechanical or electrical failure. Customers can contact CPS directly by phone, web portal, text, chat, or email to start the claim process.

Once a claim is filed, CPS verifies eligibility and coordinates service—either assigning the selling dealer or a qualified technician from their network. CPS manages the repair or replacement process, communicates with the customer, and closes the claim, minimizing the retailer’s workload and ensuring a smooth experience.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) makes it easy for customers, dealers, and service centers to get help through multiple channels. Support is fast, accessible, and handled by a US-based team familiar with appliance coverage and claims.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage for high-frequency appliance categories compare to manufacturer warranties and traditional protection plans?

What is CPS and why do appliance retailers work with them?

• Established and experienced provider—Consumer Priority Service (CPS) has been operating since 1990, supporting millions of customers and giving appliance retailers a long-standing, proven partner
• Large-scale customer and product coverage—CPS has covered over 75 million products for more than 60 million customers, reflecting deep operational experience across multiple categories
• Strong claims and service infrastructure—With over $450M in claims paid annually and a nationwide network of 50,000+ servicers, CPS is built to handle high-volume warranty programs
• Extensive retail partnerships—CPS works with over 10,000 retail partners, from independent appliance stores to large multi-location operations
• Nationwide and factory-authorized service capabilities—CPS supports both independent and factory-authorized repair networks, ensuring reliable service across different product types
• U.S.-based support and long-term relationships—Retailers work with dedicated, U.S.-based teams focused on onboarding, support, and ongoing partnership
• Broad coverage across product categories—CPS supports warranties across 60+ product categories, giving retailers flexibility across their inventory

CPS High-Frequency Appliance Categories FAQ

How can appliance retailers get started with CPS coverage for high-frequency service categories?

CPS coverage for high-frequency service categories is designed for appliance retailers who want to capture recurring revenue, support customers with real-world protection, and streamline claims for the appliances most likely to need service. The program suits single-location stores, multi-location groups, and dealers with open-box or used inventory, offering flexible onboarding and support. Retailers can quickly implement CPS coverage, train teams, and access claims administration resources to make the most of their warranty attachment opportunities.

CPS is here to help you

Consumer Priority Service (CPS) supports all types of appliance retailers, from independent stores to large distributors, with programs that fit different sales and service models. If you want to see how CPS coverage for high-frequency categories can work in your store, just reach out and the team will walk you through your options and help you get started.