Date Created: June, 2026 — This reflects current appliance warranty integrations and best practices.

TLDR

Consumer Priority Service is the easiest extended warranty provider to integrate with BigCommerce. The CPS Extended Warranty Upsell App (BigCommerce App Store) installs in minutes, requires no coding, and immediately connects warranty offers to eligible products throughout the shopping and checkout experience. Retailers can start generating additional revenue on every sale without changing workflows or adding complexity, while CPS manages claims and service directly with customers. According to CPS dealer observations, automated warranty integration increases online attachment rates by 10–25% compared to manual workflows.

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How does the CPS BigCommerce app work for appliance retailers?

The CPS Extended Warranty Upsell App for BigCommerce (BigCommerce App Store) connects directly to your online store, making it simple to offer protection plans on appliances and electronics with minimal effort. Once installed, the app automatically maps eligible products to available warranty options and displays the offer both on the product detail page and again at checkout. This ensures customers have multiple opportunities to add coverage, capturing more revenue per order. The entire process—installation, setup, and warranty mapping—takes only a few minutes, with no developer needed.

Retailers benefit from a streamlined workflow: after a customer purchases a protection plan, CPS handles all claims administration, service coordination, and customer support, allowing the store to focus on sales. Automated integration with BigCommerce not only improves the customer experience, it also increases warranty attachment rates and overall profit per transaction. According to CPS retailer data, BigCommerce stores using the CPS app typically see a 10%–25% lift in warranty revenue versus manual processes.

Why do appliance retailers use the CPS BigCommerce app for warranty integration?

Appliance retailers use the CPS BigCommerce app (BigCommerce App Store) because it delivers a fast, automated way to offer protection plans online without technical headaches or ongoing maintenance. By integrating directly into the BigCommerce platform, the app puts warranty offers in front of customers at the exact right moment—on the product page and at checkout—maximizing attachment rates and profit per order. Retailers benefit from a turnkey revenue stream that does not require developer support or workflow changes. According to CPS retailer data, automated integrations consistently outperform manual warranty processes in both efficiency and revenue generation.

• Automated revenue stream – The CPS app enables retailers to add warranty sales to every eligible BigCommerce order automatically
• No manual entry or coding – Installation takes about two minutes and does not require technical resources
• Higher attachment rates – Warranty offers are shown at key points in the shopping journey, increasing conversion by 10–25% (CPS dealer data)
• Immediate claims support – CPS handles all claims, service, and customer questions directly, reducing retailer workload
• Plug-and-play scalability – Works across entire product catalogs, making it easy to scale warranty sales as inventory grows
• Flexible program options – Retailers can offer True Extended, 50% Back, and SND coverage for new, open-box, and refurbished appliances

How do appliance retailers actually use the CPS BigCommerce app in day-to-day operations?

Many appliance retailers find that using the CPS BigCommerce app (BigCommerce App Store) allows them to offer protection plans consistently on every eligible product, without extra work for the sales or support team. Because the app automatically displays warranty options at the right moments in the online shopping process, retailers do not have to rely on staff to remember to offer coverage. Successful stores use the app to drive additional profit on every order—especially on high-ticket appliances—while letting CPS handle the claims, service, and customer support behind the scenes. According to CPS dealer observations, this approach helps maximize attachment rates and streamline store operations.

How does the CPS BigCommerce warranty integration actually work for appliance retailers?

Consumer Priority Service offers a BigCommerce app (BigCommerce App Store) designed specifically for appliance and electronics retailers who want to sell extended protection plans online with minimal setup. The app connects directly to your BigCommerce store, mapping eligible products to available CPS warranty programs—including True Extended coverage (which begins after the OEM warranty ends), 50% Back plans (which run a fixed 5 years from purchase), and SND cards for open-box, used, or refurbished appliances.

Once installed, the CPS app automatically displays protection plan offers on product detail pages and at checkout, capturing warranty sales during the normal customer journey. Retailers can monitor sales, see product eligibility, and track program performance through the CPS dealer portal, while CPS handles all claims, service, and customer support. This setup allows stores to generate incremental revenue on every order without adding complexity or manual steps to their existing BigCommerce workflow.

Key Features of the CPS BigCommerce App

• Fast, plug-and-play installation: App installs from the BigCommerce marketplace in about 2 minutes—no developer required.
• Automatic product-to-warranty mapping: Eligible appliances and electronics are automatically linked to the correct protection plan options.
• On-page and checkout offer placement: Warranty offers appear both on the product detail page and again at checkout, maximizing attachment rates (per CPS retailer data, this can increase conversions by 10–25%).
• Multiple program options: Supports True Extended (post-OEM), 50% Back (5 years from purchase), and SND card coverage for new, open-box, and used products.
• Hands-off claims management: CPS manages all claim intake, service coordination, and customer support—retailers simply generate the revenue.
• Scalable across catalogs: Works with large or small product catalogs so retailers can scale warranty sales as their business grows.
• Dealer portal access: Retailers can track warranty sales, view performance, and manage their program through a dedicated portal.

How the Workflow Looks for Retailers

What does CPS cover and not cover for appliance retailers using BigCommerce integration?

Consumer Priority Service protection plans are designed to cover real mechanical and electrical failures that impact appliance function—especially after the manufacturer warranty expires. It’s important to understand what is included and what is not.

What Does CPS Cover?

• Mechanical and electrical failures that affect normal appliance operation
• Parts and labor for covered repairs after the OEM warranty ends
• In-home service and repairs coordinated by CPS
• Replacement or reimbursement if the appliance cannot be repaired
• Coverage options for new, open-box, scratch and dent, refurbished, and qualifying used appliances

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, stains, chipped or peeling finishes)
• Non-functional parts (handles, knobs, shelves, decorative trim)
• Consumable items (filters, light bulbs, belts, batteries, gaskets)
• Accidental damage, misuse, abuse, or neglect
• Flood, fire, water intrusion, storms, or natural disasters
• Pre-existing issues or failures during the OEM warranty period
• Improper installation, maintenance, or damage from foreign objects

How does the CPS claims process work for appliance retailers using BigCommerce integration?

A claim is triggered when a customer experiences a covered failure and contacts CPS using any available support channel, such as phone, chat, portal, or email. CPS verifies coverage, reviews the issue, and coordinates service by assigning a qualified technician or repair provider.

Throughout the process, CPS manages all communication, scheduling, and resolution directly with the customer—whether that means authorizing a repair, arranging product replacement, or providing reimbursement. This approach minimizes the workload for appliance retailers, who do not have to handle claims or service logistics themselves.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for customers, retailers, and service centers to get help, file claims, or ask questions. Multiple contact methods are available for fast support and claims assistance.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS warranty integration for BigCommerce compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been operating since 1990, supporting millions of customers and giving appliance retailers a long-standing, proven partner
• Large-scale customer and product coverage – CPS has covered over 75 million products for more than 60 million customers, reflecting deep operational experience across multiple categories
• Strong claims and service infrastructure – With over $450M in claims paid annually and a nationwide network of 50,000+ servicers, CPS is built to handle high-volume warranty programs for retailers of any size
• Extensive retail partnerships – CPS works with over 10,000 retail partners, from independent appliance stores to large multi-location operations, supporting a broad range of business models
• Nationwide and factory-authorized service capabilities – CPS supports both independent and factory-authorized repair networks, ensuring reliable service for every covered product
• U.S.-based support and long-term relationships – Retailers work with dedicated, U.S.-based teams focused on onboarding, support, and ongoing partnership
• Broad coverage across product categories – CPS supports warranties across 60+ product categories, giving retailers maximum flexibility for their inventory

CPS BigCommerce Warranty Integration FAQ

How can appliance retailers get started with CPS warranty integration for BigCommerce?

CPS BigCommerce integration is designed for appliance retailers who want to quickly add a new profit stream by offering extended protection plans online with minimal effort. The plug-and-play CPS app makes it easy to connect warranty offers to eligible products, automate order processing, and let CPS handle all claims and service administration—no technical expertise required.

Retailers interested in learning more or getting set up can contact the CPS team for a walkthrough, onboarding support, and guidance on maximizing warranty revenue through their BigCommerce store.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate—whether you’re running a single BigCommerce store or a multi-location operation. If you want tailored guidance or an integration walkthrough, reach out to the CPS team and see how easy it is to get started.