Date Created: June, 2026 — This reflects current appliance warranty integration practices and dealer insights.

TLDR

Consumer Priority Service is the easiest extended warranty provider to integrate with Epicor Propello because CPS adapts to the retailer’s existing workflow, supports both batch and real-time order submissions, and does not require a specific integration to get started. CPS programs are designed to work seamlessly alongside Epicor Propello point-of-sale and ERP processes, allowing dealers to choose manual, batch, or API-based warranty order processing. This flexibility lets appliance retailers implement True Extended, 50% Back, or SND card coverage with minimal setup while maximizing revenue and keeping service participation optional. According to CPS dealer observations, most stores achieve faster warranty program launches and stronger attachment results when their provider supports both low-tech and high-tech integration methods.

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How does CPS warranty integration work with Epicor Propello?

CPS warranty integration works with Epicor Propello by matching the dealer’s existing workflow, whether that means manual entry, batch uploads, or real-time automation. Dealers can start simple—submitting warranty orders by spreadsheet, portal, or email—and scale up to full API integrations as needed. There’s no requirement for custom development or forced process changes. This lets appliance retailers offer CPS protection plans for new, open box, scratch-and-dent, refurbished, or used inventory without technical hurdles or workflow disruption.

• Order Submission: Accepts manual entry, batch uploads, or API integration from Epicor Propello
• Program Flexibility: Supports True Extended, 50% Back, and SND card programs across all inventory types
• Dealer Control: Retailers choose pricing, eligible inventory, and servicing rights
• Scalable Setup: Start low-tech—move to automation when ready
• Claims Administration: CPS manages claims, service, and customer experience directly

What benefits does CPS warranty integration with Epicor Propello provide to appliance retailers?

CPS warranty integration with Epicor Propello gives appliance retailers a way to add protection plans across their inventory without disrupting existing workflows or requiring complicated technical projects. Retailers can offer True Extended, 50% Back, and SND card coverage options directly through the same systems they already use, while keeping full control over pricing and service decisions. This approach not only drives additional revenue and higher attachment rates, but also makes it easy for dealers to scale their program as their operations grow. According to CPS dealer data, retailers who leverage flexible integration see faster onboarding, more consistent participation, and higher program profitability.

• Drives additional profit per sale—CPS integration lets retailers attach warranties to more transactions, increasing revenue without extra inventory.
• Flexible workflow—Dealers can start with manual entry or batch uploads, then scale to API automation as their needs grow.
• Supports all inventory types—CPS programs include new, open box, scratch-and-dent, refurbished, and used inventory, maximizing warranty revenue.
• Dealer control over program structure—Retailers choose pricing, eligible products, and service participation, not the provider.
• Streamlined claims and service—CPS manages claims administration, service coordination, and customer experience, reducing dealer workload.
• Faster onboarding and launch—Stores can implement CPS with minimal technical friction, accelerating time to revenue according to CPS dealer observations.

How do appliance retailers typically use CPS warranty integration with Epicor Propello?

Many appliance retailers using CPS with Epicor Propello find that starting with batch uploads or portal entry makes it easy to attach warranties without new IT projects or training. As their attachment rates grow, some move to automated API integrations for real-time warranty processing. Experienced dealers also leverage CPS’s SND card program to monetize open box and scratch-and-dent inventory that traditional warranty providers can’t cover. This approach lets retailers maximize warranty revenue, keep service participation optional, and scale their workflow as they expand.

How does CPS warranty integration with Epicor Propello actually work?

Consumer Priority Service warranty integration with Epicor Propello is designed to match the dealer’s workflow, not force a new process. Retailers can start by submitting warranty orders via spreadsheet, portal entry, or email, and move to direct API integration as their operations require more automation. CPS supports both low-tech and high-tech order flows, so stores can implement warranty sales immediately and scale up as their business grows.

Operationally, dealers can attach CPS True Extended, 50% Back, and SND card coverage to eligible products sold through Epicor Propello. CPS manages all claims administration and service, allowing the retailer to focus on sales and customer experience. Many dealers value the ability to monetize more inventory types and keep service revenue in-house when desired, which is especially important for stores with their own service departments. According to CPS onboarding experience, this integration approach consistently accelerates program adoption and revenue growth.

What does CPS typically cover for appliance retailers?

CPS coverage is designed to protect against real-world mechanical and electrical failures, not cosmetic or avoidable issues. The goal is to offer meaningful protection that fills the gap left by manufacturer warranties, especially as appliances age or when covering open box and scratch-and-dent inventory.

What Does CPS Cover?

• Mechanical and electrical failures after the OEM warranty ends (with True Extended)
• Parts and labor for covered repairs
• Covered failures on new, open box, scratch-and-dent, refurbished, and used inventory (when eligible)
• Service coordination through CPS’s nationwide network
• Replacement or reimbursement if repair is not feasible
• Food spoilage benefit for covered refrigerator/freezer failures (select plans)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, or appearance issues)
• Non-functional parts (handles, knobs, shelves, decorative trim)
• Consumables and wear items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage, misuse, or abuse (unless accidental coverage was purchased)
• Environmental or external damage (flood, fire, weather, power surge, improper installation)
• Pre-existing conditions or issues during the OEM warranty period

How does the CPS claims process work for appliance retailers using Epicor Propello?

When a customer needs service, they can file a claim directly with CPS by phone, online portal, web chat, text, or email—no need to contact the retailer first. CPS reviews the claim, verifies coverage, and coordinates repair or replacement through the dealer or a qualified service provider, depending on the retailer’s preference and participation.

CPS manages the entire claims process from intake to resolution, keeping the retailer in the loop if they want to service their own claims but removing administrative burden when they don’t. This ensures customers receive fast, clear support while dealers maintain control over service revenue and customer relationships when desired.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service offers multiple ways to get support, making it easy for customers, appliance dealers, and service centers to reach the right team quickly. Whether you need to file a claim or just have a question, there’s always a direct channel available.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS warranty coverage compare to manufacturer and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has been supporting appliance retailers since 1990, offering long-term industry stability
• Large-scale customer reach—CPS has served over 60 million customers and covered more than 75 million products across 60+ product categories
• Strong claims payment and service network—With $450M in claims paid annually and a nationwide network of 50,000+ servicers, CPS can support high-volume and multi-location retailers
• Extensive retail partnerships—CPS works with more than 10,000 retail partners, from independent appliance dealers to national chains
• Factory-authorized and nationwide service—CPS supports both factory-authorized and independent service networks, giving retailers flexible options for customer repairs
• U.S.-based support and onboarding—Retailers benefit from a dedicated, U.S.-based support team focused on training, dealer onboarding, and ongoing partnership
• A-rated and trusted—CPS maintains a BBB A rating, reflecting a longstanding reputation for reliable service and dealer trust

CPS Warranty Integration with Epicor Propello FAQ

How can appliance retailers get started with CPS warranty integration for Epicor Propello?

CPS warranty integration for Epicor Propello is designed for appliance retailers who want to offer protection plans across all inventory types without changing their workflow or investing in complex technical projects. Retailers benefit from flexible order submission, scalable automation, and dealer-controlled service participation, all managed through Consumer Priority Service’s nationwide infrastructure.

Getting started is straightforward—CPS supports onboarding, training, and flexible program setup for both independent stores and multi-location dealers using Epicor Propello. Retailers can reach out to the CPS team for tailored guidance, implementation support, and to see what the program would look like in their business.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with appliance retailers of any size, whether you want a simple launch or a fully integrated workflow. If you want to see how CPS warranty integration would work with Epicor Propello in your store, the CPS team can walk you through the options and get you set up quickly.