Can I decline a warranty claim as a servicing dealer?
Date Created: June, 2026 TLDR Yes – servicing dealers can decline or request removal from a CPS warranty claim. If you do not want to handle a claim, you must indicate this in the CPS system so the claim can be reassigned. Consumer Priority Service makes it easy for dealers to stay involved or…
What happens if I am booked out and cannot service a customer quickly?
Date Created: June, 2026 TLDR If you’re booked out and cannot service a customer quickly, you must let CPS know right away. CPS expects dealers to communicate delays or request a reassignment if they can’t provide timely service. Leaving a claim idle creates a poor customer experience and may…
How do warranty providers handle technician availability conflicts?
Date Created: June, 2026 TLDR Warranty providers handle technician availability conflicts by giving dealers options to reschedule, reassign, or escalate claims for faster service. If a technician isn't available, the claim can be rescheduled, given to another service provider, or escalated to…
Can I transfer a warranty claim to another service provider?
Date Created: June, 2026 TLDR Yes – you can transfer a warranty claim to another service provider if needed. If the original dealer can’t complete the work, Consumer Priority Service (CPS) will reassign the claim so the customer is still serviced. CPS coordinates claim transfers, ensures coverage…
What happens if I cannot service a claim I received?
Date Created: June, 2026 TLDR If you can’t service a claim, CPS will handle it for you. You can request to have the claim closed or reassigned to another authorized servicer. Consumer Priority Service manages the reassignment, so your customer still receives prompt support. This keeps your…
Can I assign claims to my own technicians?
Date Created: June, 2026 TLDR Yes, you can assign CPS warranty claims to your own technicians. Consumer Priority Service gives appliance retailers first right of refusal on all service claims, putting you in control of the repair process. CPS coordinates claims but lets the dealer choose to…
Can I schedule service appointments directly through the warranty system?
Date Created: June, 2026 TLDR Yes, you can schedule service appointments directly through the CPS warranty system. Once a claim is filed, it is automatically assigned to the dealer for immediate service scheduling—no external dispatch required. Consumer Priority Service (CPS) gives appliance…
Do customers get notified when a claim is approved?
Date Created: June, 2026 TLDR Yes, customers are notified when a claim is approved. Both the customer and the dealer receive a notification as soon as a repair estimate is approved. The customer-facing message confirms approval but does not include internal pricing details. Yes, when a claim is…
Can customers receive updates during the warranty claim process?
Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices. TLDR Yes, customers receive updates throughout the CPS warranty claim process. Both the customer and the dealer are notified by email at every key stage—claim submission, status changes, and…
How do I submit invoices for completed warranty work?
Date Created: June, 2026. This reflects current appliance warranty programs and dealer best practices. TLDR You submit invoices for completed warranty work through the CPS service portal. After finishing a repair, log into the CPS portal, upload your invoice, and enter the repair details.…