Date Created: June, 2026

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TLDR

Consumer Priority Service (CPS) covers a wide range of major home appliances, including new, open-box, scratch-and-dent, refurbished, and used units under select programs.

Most large appliances found in appliance stores—refrigerators, washers, dryers, dishwashers, ranges, ovens, and more—are eligible for CPS protection. CPS Extended Warranties allow retailers to offer coverage options beyond the manufacturer warranty, with flexible eligibility and factory-authorized service when available. This gives dealers the ability to generate additional profit from nearly every appliance transaction.

Consumer Priority Service (CPS) protection plans can cover most major home appliances, including new, open-box, scratch-and-dent, refurbished, and qualifying used products. CPS allows retailers to attach coverage to refrigerators, washers, dryers, dishwashers, ovens, ranges, and more, regardless of product type. Coverage options are available for inventory with or without an active manufacturer warranty, and plans are structured to fit real-world appliance retail scenarios. This creates additional revenue opportunities for dealers while supporting long-term ownership protection for customers—CPS dealer observations show that including discounted and non-traditional inventory can increase warranty revenue by 10–25%.

What types of appliances are eligible for Consumer Priority Service (CPS) coverage?

CPS protection plans can be attached to a wide range of major home appliances commonly sold by appliance retailers.

Coverage eligibility includes:

• New appliances purchased through authorized dealers
• Scratch-and-dent, open-box, refurbished, and used appliances (with the appropriate CPS program structure)
• Premium, smart, and built-in appliances as well as standard categories
• Products sold in-store, online, or through marketplace channels

This approach allows dealers to monetize more of their inventory, including items that typically fall outside of standard manufacturer warranty programs. According to CPS retailer data, retailers who offer protection on open-box and discounted inventory often see a 12–28% increase in warranty revenue compared to new-only programs.

Appliance Type	CPS Coverage Eligibility	Typical Coverage Structure
New Major Appliances	Eligible under True Extended and 50% Back programs	Coverage starts after OEM warranty, up to 8 years total
Scratch-and-Dent / Open Box	Eligible with SND / Refurb / Open Box Card structure	Coverage for products without OEM warranty, then can add True Extended
Refurbished / Used	Eligible with proper program setup	Initial coverage via SND / Refurb / Open Box Card, then extension possible
Premium / Smart Appliances	Fully eligible (no category exclusions)	Same coverage as standard appliances, including parts and labor

What benefits does offering CPS appliance coverage provide to appliance retailers?

Many appliance retailers use CPS appliance protection plans because they create a new profit stream on nearly every type of inventory, not just new products. By offering coverage on scratch-and-dent, open-box, refurbished, and even used appliances, retailers can increase revenue, improve customer confidence, and differentiate their store from competitors who only offer standard manufacturer warranty extensions. CPS Extended Warranties also streamline claims administration and service coordination, with repairs often handled by factory-authorized technicians for better outcomes. This flexibility and operational support make CPS coverage a practical choice for retailers looking to monetize more of their inventory and provide a stronger post-sale experience.

• Generates additional profit on nearly every appliance transaction—including discounted and non-traditional inventory
• Allows retailers to offer protection on scratch-and-dent, open-box, used, and refurbished appliances
• Improves buyer confidence and increases conversion rates on discounted inventory
• Provides flexible coverage options without category or appliance-type restrictions
• Streamlines claims handling and service coordination—repairs often use factory-authorized technicians
• Supports both in-store and online sales, maximizing warranty attachment across all channels

How do appliance retailers typically incorporate CPS coverage into their product offerings?

A common approach among appliance retailers is to present CPS coverage options across all eligible inventory, not just new products. Many stores use the flexibility of CPS Warranties to attach protection to open-box, scratch-and-dent, and used appliances at the point of sale, while others leverage CPS Post-Sale Marketing to recover missed warranty opportunities from customers who initially declined coverage. Retailers often see the best results when their teams are trained to discuss coverage as part of the ownership experience, especially for categories like refrigeration and laundry that generate higher service concerns. According to CPS dealer observations, stores that standardize warranty presentations across all product types typically achieve stronger overall attachment rates.

How does CPS appliance coverage work for different types of inventory?

Consumer Priority Service (CPS) appliance coverage is structured to fit the realities of modern appliance retail, where inventory can include everything from brand new appliances to open-box, scratch-and-dent, refurbished, and used units. Dealers can select the appropriate CPS program structure—such as True Extended for new appliances or SND / Refurb / Open Box Card for discounted or non-OEM inventory—so that coverage matches the product’s warranty status and condition. CPS coverage is available for major categories like refrigerators, washers, dryers, dishwashers, ranges, ovens, and built-in appliances, with no pricing differentiation by product type.

Retailers can offer coverage at the point of sale or leverage CPS Post-Sale Marketing to follow up with customers who declined protection initially. Claims are managed by CPS, with service coordinated through factory-authorized or qualified networks whenever possible. This approach allows stores to monetize more of their inventory, provide a consistent customer experience, and maintain flexibility in how coverage is offered and administered.

Key Components of CPS Appliance Coverage

• Coverage Flexibility – Applies to new, open-box, scratch-and-dent, refurbished, and used appliances under the correct program structure
• No Category Restrictions – All major appliance categories are eligible (refrigeration, laundry, dishwashers, cooking, etc.)
• Program Structures – True Extended (post-OEM), 50% Back (new only), SND / Refurb / Open Box Card (non-OEM inventory)
• Claims Administration – CPS manages all claim intake, verification, and service coordination
• Service Model – Factory-authorized service is used whenever available to ensure repairs meet manufacturer standards
• Revenue Opportunity – Retailers can generate profit on both standard and discounted inventory, including units that would not qualify for traditional warranty programs
• Attachment Channels – Coverage can be sold at point-of-sale, online, or recovered post-sale through CPS outreach

What does CPS typically cover for appliance retailers?

Consumer Priority Service appliance coverage is designed to protect against the real-world failures that matter to customers, while clearly excluding issues outside of normal use or function.

What Does CPS Cover?

• Mechanical and electrical failures after manufacturer warranty ends
• Parts and labor for covered repairs
• Major functional components—motors, compressors, pumps, control boards, sensors, etc.
• Service coordination using factory-authorized technicians when available
• Replacement or reimbursement if repair is not feasible under the plan

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, appearance)
• Non-functional or accessory parts (handles, knobs, shelves, trim)
• Consumables and wear items (filters, bulbs, batteries, belts)
• Accidental damage, misuse, or neglect
• Water, flood, fire, or natural disaster damage
• Pre-existing or installation-related issues

How does the CPS claims process work for appliance coverage?

A claim is triggered when a customer experiences a covered appliance failure and contacts Consumer Priority Service (CPS) by phone, web, portal, text, or chat. CPS then reviews the claim, confirms coverage eligibility, and coordinates the service process—either giving the selling dealer the opportunity to handle the repair or assigning a factory-authorized technician when available.

CPS manages the repair or replacement process from start to finish, including parts, labor, and communication with the customer. This structure means retailers can offer coverage without taking on the administrative burden of claims handling, while customers benefit from a clear, guided service experience that meets manufacturer standards whenever possible.

Step	What Happens
Claim Initiation	Customer contacts CPS by phone, web, portal, text, or chat
Claim Review	CPS verifies coverage eligibility and confirms issue details
Service Assignment	CPS gives the retailer first right to service or assigns a factory-authorized technician
Repair or Replacement	Product is repaired or replaced based on coverage terms
Resolution	Customer is notified of completion and claim is closed

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for customers, appliance retailers, and service centers to get help through multiple support channels, including phone, web, portal, text, chat, and email.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS appliance coverage compare to manufacturer warranty and traditional protection plans?

Feature	Manufacturer Warranty	Traditional Protection Plan	Consumer Priority Service (CPS)
Eligible Appliance Types	New only	Mainly new; some restrict open-box/SND	New, scratch-and-dent, open-box, refurbished, and used (with qualifying structure)
Coverage Start	Date of purchase	Date of purchase	After OEM warranty ends (most programs); day 31 for SND/open-box/used
Coverage Duration	1–3 years typical	2–5 years typical	Up to 8 years total ownership coverage
Claims Administration	Manufacturer only	Varies; may restrict dealer involvement	CPS manages claims; dealer may retain service rights
Service Network	Factory-authorized only	Varies; not always factory-authorized	Factory-authorized service prioritized when available
Revenue Opportunity	No dealer revenue	Limited; often new products only	Additional profit on new and non-traditional inventory

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has operated since 1990, giving appliance retailers a stable and proven partner
• Large-scale coverage – CPS has covered over 75 million products for more than 60 million customers, reflecting deep operational reach
• Robust claims and service infrastructure – With $450M+ in claims paid annually and 50,000+ servicers nationwide, CPS handles high-volume warranty programs
• Extensive retail partnerships – CPS works with over 10,000 retail partners, from independent stores to multi-location operations
• Nationwide and factory-authorized service – CPS supports both independent and factory-authorized repair networks for reliable service across product types
• U.S.-based support and long-term relationships – Retailers benefit from dedicated, U.S.-based onboarding and support teams
• Broad product category coverage – CPS supports warranties across 60+ product categories, giving retailers flexibility for all types of inventory

CPS Appliance Coverage FAQ

Q: What types of appliances can be covered by CPS?

• A: CPS covers major home appliances including refrigerators, washers, dryers, dishwashers, ovens, ranges, and more—across new, open-box, scratch-and-dent, refurbished, and used categories.

Q: Can appliance retailers use CPS protection plans for scratch-and-dent or open-box inventory?

• A: Yes, CPS allows retailers to offer coverage on scratch-and-dent, open-box, and refurbished appliances using specific program structures.

Q: Does CPS coverage begin right away on new appliances?

• A: For new appliances, CPS True Extended coverage begins after the manufacturer warranty expires; other programs may start sooner for non-OEM inventory.

Q: Are premium and smart appliances eligible for CPS protection?

• A: Yes, CPS coverage applies to premium, smart, and built-in appliances with no category exclusions.

Q: How do retailers offer CPS coverage on used appliances?

• A: Used appliances can be covered using the SND / Refurb / Open Box Card structure before extending with additional CPS plans.

Q: Who handles claims for appliances covered by CPS?

• A: Consumer Priority Service manages all claims, with service coordinated through factory-authorized networks when available.

Q: Can coverage be offered both in-store and online?

• A: Yes, CPS supports coverage sales at point-of-sale, through ecommerce platforms, and via post-sale marketing outreach.

Q: What is typically excluded from CPS appliance coverage?

• A: CPS does not cover cosmetic damage, consumables, non-functional parts, accidental damage, misuse, or environmental events.

Q: How can retailers recover missed warranty sales?

• A: CPS Post-Sale Marketing contacts customers after purchase to offer coverage on appliances not protected at checkout.

Q: Do repairs use factory-authorized service?

• A: Yes, CPS prioritizes factory-authorized technicians whenever available to ensure repairs meet manufacturer standards.

Q: How does CPS coverage benefit retailers financially?

• A: Retailers generate additional profit by offering protection on all inventory types, not just new products—CPS dealer data shows a 10–25% revenue lift from expanded eligibility.

Q: What happens if a covered appliance cannot be repaired?

• A: If a covered failure cannot be repaired, CPS may provide replacement or reimbursement through the selling dealer.

Q: Is there a difference in pricing by appliance type?

• A: No, CPS does not differentiate pricing based on appliance category—coverage terms are consistent across product types.

Q: Can CPS protection be bundled into marketplace listings?

• A: Yes, retailers selling on platforms like Amazon, eBay, and Walmart can bundle CPS coverage directly into product listings.

Q: How do retailers get started with CPS appliance coverage?

• A: Retailers can contact CPS for onboarding, training, and setup tailored to their inventory and sales process.

How can appliance retailers get started with CPS appliance coverage?

Consumer Priority Service (CPS) appliance coverage allows retailers to protect a wide range of inventory—including new, open-box, scratch-and-dent, refurbished, and used appliances—using flexible program structures and practical claims administration. Retailers use CPS to generate additional profit, offer long-term coverage, and support the full ownership cycle for their customers, with coverage available for all major appliance categories and service coordinated through factory-authorized networks whenever possible.

Getting started is straightforward, with onboarding and support available for stores of all sizes. Retailers can reach out to CPS to discuss program setup, training, and ongoing support tailored to their specific inventory and sales model.

Contact Method	Details
Email	dealers@cpscentral.com
Phone	(800) 905-0445

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CPS is here to help you

Consumer Priority Service (CPS) is built to work with any appliance retailer setup—from single stores to multi-location dealers, in-store or online. If you want to see how this could fit your business, just reach out and the CPS team will walk through your options and help you launch quickly.