Date Created: June, 2026

TLDR

Yes – Consumer Priority Service can cover many scratch-and-dent, open-box, refurbished, and used appliances. Coverage eligibility depends on the product category, condition, and program structure, but CPS offers dedicated coverage options specifically for these inventory types. The process is straightforward: retailers enroll eligible products through CPS using the appropriate program (such as the SND/Refurb/Open Box Card or True Extended structure), giving customers access to protection that isn’t typically available elsewhere. Retailers use this to monetize inventory that would otherwise be excluded from warranty sales, and CPS dealer observations show this approach increases warranty revenue by 12–28% on discounted inventory.

How does CPS coverage work for scratch-and-dent, open-box, refurbished, and used appliances?

CPS coverage for scratch-and-dent, open-box, refurbished, and used appliances is structured around flexible program options that match the product’s condition and existing warranty status. Eligible inventory can be enrolled using the SND/Refurb/Open Box Card program or a qualifying True Extended plan, depending on whether any manufacturer warranty remains.

Retailers simply select the appropriate CPS program based on inventory type, enroll each unit, and present the coverage option at the point of sale. Coverage terms, pricing, and claims processes are clear and easy to administer, and CPS handles claims through its established process, including factory-authorized service when available. Many appliance retailers find that offering coverage on these inventory categories increases buyer confidence and improves sell-through rates on discounted or non-new appliances.

• Coverage options for scratch-and-dent, open-box, refurbished, and used appliances
• Programs include SND/Refurb/Open Box Card and True Extended (when applicable)
• Retailers enroll inventory through the CPS portal or batch process
• Claims are managed by CPS, with service coordinated through factory-authorized networks when available
• CPS dealer data shows a 12–28% increase in warranty revenue on discounted inventory categories

Why do appliance retailers offer CPS coverage on scratch-and-dent, open-box, refurbished, and used appliances?

Appliance retailers offer CPS coverage on scratch-and-dent, open-box, refurbished, and used appliances because it creates an immediate revenue stream from inventory that traditionally cannot be protected under standard warranty programs. This flexibility not only drives additional profit on discounted or non-new stock, but also helps retailers stand out by offering customers real ownership protection on inventory often viewed as higher risk. By working with Consumer Priority Service, retailers can cover more of their showroom or warehouse floor, deliver a higher level of buyer confidence, and turn otherwise hard-to-protect inventory into valuable margin opportunities.

• Unlocks new revenue opportunities – Retailers generate additional gross profit by selling coverage on inventory that is often excluded from traditional warranty programs
• Expands coverage to more inventory – CPS allows protection on scratch-and-dent, open-box, refurbished, and used appliances, increasing the attachable inventory base
• Improves sell-through and buyer confidence – Offering protection on discounted inventory helps customers feel more comfortable purchasing non-new products
• Flexible program structure – Retailers can choose the right program (SND/Refurb Card or True Extended) based on inventory type, with simple administration
• Claims handled through factory-authorized service – CPS coordinates repairs using factory-authorized networks when available, ensuring high-quality service outcomes
• Differentiates the retailer – Providing coverage on these inventory categories helps stores compete and win customers who might otherwise hesitate due to product condition

How do appliance retailers typically use CPS to cover scratch-and-dent, open-box, refurbished, and used appliances?

Many appliance retailers use CPS coverage to actively monetize inventory segments that would otherwise go unprotected, such as floor models, returns, or aged stock. In practice, experienced stores routinely present coverage options on every qualifying scratch-and-dent, open-box, or refurbished product, using either the SND/Refurb/Open Box Card program or True Extended where eligible. According to CPS dealer observations, this approach not only increases average order value but also improves customer trust and helps move discounted inventory faster, especially when sales teams are trained to discuss protection as part of the ownership experience.

How does CPS coverage for scratch-and-dent, open-box, refurbished, and used appliances work?

CPS coverage for scratch-and-dent, open-box, refurbished, and used appliances is built around flexible program options designed to fit the unique needs of non-new inventory. Retailers enroll eligible products through the SND/Refurb/Open Box Card program when there is no manufacturer warranty, or use a True Extended plan for inventory with remaining OEM coverage. Claims are managed directly by CPS, with service coordinated through factory-authorized or qualified networks whenever possible. The process is straightforward for retailers: simply enroll, present the coverage at the point of sale, and CPS handles the rest, including claims administration, customer support, and repair logistics. This model makes it easy for stores to offer real protection on inventory that has historically been left out of warranty programs, supporting higher margins and better customer outcomes.

Key Program Components for Scratch-and-Dent, Open-Box, Refurbished, and Used Appliance Coverage

Features & Workflow

• Coverage available for non-new inventory categories that most providers exclude
• Flexible enrollment and claim administration through CPS
• Service coordinated with factory-authorized technicians whenever possible
• Unlimited claims on covered components (subject to contract terms)
• Dealers retain service revenue when handling their own claims

What does CPS actually cover – and what does it not cover – for scratch-and-dent, open-box, refurbished, and used appliances?

CPS coverage for these inventory types is designed to protect against real functional failures, but it does not cover every possible issue. Here’s what appliance retailers and their customers can expect:

What Does CPS Cover?

• Mechanical and electrical failures from normal use after enrollment
• Parts and labor required to restore appliance function
• Service coordination and claims administration through CPS
• Replacement or reimbursement if repair is not feasible
• Coverage for inventory that lacks a manufacturer warranty (using the SND/Refurb/Open Box Card)
• Repairs handled using factory-authorized service networks when available

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, chips, appearance-only issues)
• Non-functional parts (handles, knobs, shelves, trim, cosmetic elements)
• Consumables and wear items (filters, bulbs, batteries, belts, gaskets)
• Accidental or physical damage (drops, impacts, misuse)
• Environmental damage (water, flood, fire, storms, power surges)
• Pre-existing conditions or failures before coverage enrollment
• Improper installation, neglect, or lack of maintenance

How does the CPS claims process work for scratch-and-dent, open-box, refurbished, and used appliances?

A claim is initiated when the customer experiences a covered failure and contacts CPS directly by phone, web, portal, text, or email. CPS reviews the details, verifies coverage eligibility, and coordinates repair or replacement using factory-authorized service whenever available.

During the process, the retailer’s workload is minimal—CPS manages claim intake, service dispatch, parts authorization, and customer communication from start to finish. Dealers can retain service opportunities if they have their own service department, but CPS handles everything else, ensuring a smooth experience for both the retailer and the customer.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) makes it easy for customers, dealers, and service centers to get support or file claims. Multiple contact channels are available for quick help and efficient resolution.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage compare to typical warranty eligibility requirements?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has supported appliance retailers since 1990, giving partners a long-term, stable warranty infrastructure
• Large-scale coverage and operational experience – CPS has served over 60 million customers and covered 75 million products across 60+ categories, providing broad expertise that benefits retailers
• Strong claims and service infrastructure – With $450M+ in claims paid annually and a nationwide network of 50,000+ servicers, CPS is equipped to handle high-volume warranty administration and service needs
• Extensive retail partnerships – Over 10,000 retail partners trust CPS to support their appliance warranty programs, from independents to large multi-location operations
• Nationwide and factory-authorized service capabilities – CPS utilizes both independent and factory-authorized networks, ensuring repairs meet manufacturer standards and supporting better customer outcomes
• U.S.-based support and long-term relationships – Retailers benefit from dedicated, U.S.-based onboarding, support, and account management teams focused on ongoing partnership
• BBB A rated and trusted reputation – CPS maintains a BBB A rating, demonstrating reliability and trustworthiness to appliance retailers and their customers

CPS Scratch-and-Dent, Open-Box & Used Appliance Coverage FAQ

• What types of appliances can CPS cover under the SND/Refurb/Open Box Card program?
  CPS can cover most major home appliances, including refrigerators, washers, dryers, ranges, and dishwashers, as long as they are in working condition at the time of sale.
• Can CPS protection be added to products with no manufacturer warranty?
  Yes, the SND/Refurb/Open Box Card is specifically designed for inventory without a manufacturer warranty, such as scratch-and-dent, refurbished, or used appliances.
• Does CPS require a minimum inventory level to offer coverage?
  No, retailers can offer coverage on as few or as many eligible products as they choose—there is no minimum.
• How long does CPS coverage last for scratch-and-dent or open-box inventory?
  CPS coverage terms typically start with a 1-year SND/Refurb/Open Box Card plan, with the option to add True Extended coverage for longer protection if eligible.
• Who handles warranty claims for non-new inventory?
  CPS manages all claims administration and service coordination, including repair, replacement, and customer support.
• Can retailers service CPS claims themselves?
  Yes, appliance retailers with service departments retain the first right of refusal and can handle their own claims, with CPS coordinating as needed.
• Does CPS use factory-authorized service for repairs?
  Repairs are coordinated through factory-authorized networks whenever possible, ensuring high-quality outcomes and proper parts usage.
• Are cosmetic issues like scratches or dents covered?
  No, CPS coverage excludes cosmetic-only issues such as scratches, dents, rust, or appearance concerns.
• What is required for a used appliance to qualify for coverage?
  The appliance must be in working condition at the time of sale and have no pre-existing failures or known issues.
• How do retailers enroll inventory for CPS coverage?
  Retailers can enroll eligible units through the CPS portal, batch upload, or API, with flexible options to match their operational workflow.
• Is there a deductible for coverage on used or refurbished appliances?
  Yes, SND/Refurb/Open Box Card coverage includes a $99 deductible per claim.
• Can customers transfer CPS coverage if they sell the appliance?
  Yes, CPS coverage is transferable to a new owner for the remainder of the original term.
• Does CPS offer reporting or tracking for warranty sales on these inventory types?
  Retailers can track warranty sales, claims, and performance through the CPS Dealer Portal.
• What is the main retailer benefit of offering CPS coverage on non-new inventory?
  Retailers unlock new profit opportunities and improve buyer confidence by offering protection where most providers will not.
• How does CPS coverage impact inventory turns for scratch-and-dent or open-box products?
  CPS dealer observations show that warranty availability helps move discounted inventory faster and increases conversion rates by 10–20%.

How can appliance retailers get started with CPS coverage for scratch-and-dent, open-box, refurbished, and used appliances?

CPS coverage for scratch-and-dent, open-box, refurbished, and used appliances gives retailers a flexible, margin-driven way to monetize inventory that’s typically excluded from traditional warranty programs. The program is designed for stores looking to expand their protection plan offerings, improve customer experience, and generate additional profit from non-new products, all while relying on CPS to handle claims administration and service coordination.

Getting started is straightforward—retailers can enroll eligible inventory through the CPS portal or by contacting the dealer support team for onboarding and training. Consumer Priority Service provides the tools, support, and service infrastructure to make implementation easy for stores of any size.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with any appliance retailer—whether you’re managing a single store or a multi-location operation. For tailored guidance on adding coverage to your scratch-and-dent, open-box, or used inventory, just reach out to the CPS dealer team to see how easy it is to get started.