Date Created: June, 2026

TLDR

Consumer Priority Service (CPS) offers flexible protection plans specifically designed for rent-to-own appliance stores. These plans cover new, used, refurbished, scratch-and-dent, and open-box appliances throughout the rental lifecycle—regardless of how many customers use the product. CPS stabilizes service costs, allows dealers to retain service revenue, and coordinates repairs through factory-authorized networks when possible. The program adapts to rental, lease, and redeployment models, helping rent-to-own dealers manage risk and improve long-term profitability. CPS dealer data shows that covered inventory typically remains revenue-producing longer than uncovered inventory.

What types of CPS warranty programs are available for rent-to-own stores?

CPS offers multiple protection options for rent-to-own appliance stores to fit different inventory and business models.

The most common programs include:

• SND / Refurb / Open Box Coverage – 1-year coverage for appliances without a manufacturer warranty, including used, returned, and repeatedly redeployed inventory.
• True Extended Coverage – Multi-year plans for new, refurbished, or open-box appliances that start after any manufacturer warranty expires.
• Dealer-Serviced Claims Model – RTO dealers have first right of refusal to service their own claims, keeping service revenue in-house while CPS coordinates factory-authorized service when needed.
• Multi-customer Lifecycle Support – Coverage follows the unit, not just the first customer, allowing for multiple rentals or redeployments.
• Structured Service Support – CPS manages claim intake, coverage verification, and repair logistics, reducing operational headaches for dealers.

Many rent-to-own dealers use these programs to stabilize repair costs, increase confidence in redeploying inventory, and offer added value throughout the product lifecycle.

What benefits do CPS warranty programs provide for rent-to-own appliance retailers?

Rent-to-own appliance stores use CPS warranty programs because they provide consistent revenue, predictable repair costs, and practical coverage for inventory that cycles through multiple customers. These programs are built to support the unique demands of rental and lease models—covering new, used, refurbished, and open-box appliances regardless of where they are in the product lifecycle. With CPS, rent-to-own dealers can reduce unexpected service expenses, retain service revenue, and offer added value with every rental. According to CPS dealer observations, covered rental inventory typically stays in revenue-generating use longer and requires less out-of-pocket repair investment.

• Creates additional profit on every rental by allowing warranty revenue on new, used, and redeployed appliances
• Stabilizes repair costs over time, making service expenses more predictable for the dealer
• Supports coverage for appliances lacking an OEM warranty, including used and returned inventory
• Lets dealers service their own claims first, retaining service revenue and control
• Improves customer confidence and acceptance by offering protection across multiple rental cycles
• Coordinates repairs through factory-authorized service networks when available, reducing risk of repeat issues

How do rent-to-own appliance stores typically use CPS warranty programs?

Many rent-to-own appliance dealers use CPS warranty programs as a built-in part of their rental process, attaching coverage at the start of each new agreement or when redeploying inventory to a new customer. Stores with in-house service departments often handle their own claims to retain service revenue and keep customer relationships. Over time, dealers using CPS have observed that covered inventory is easier to redeploy, generates more revenue per unit, and requires less unexpected repair spend compared to uncovered assets. According to CPS operational insights, structured coverage helps RTO dealers operate more efficiently and profitably.

How do CPS warranty programs for rent-to-own appliance stores work?

CPS warranty programs for rent-to-own appliance stores are structured to support rental and lease models where appliances may be used by multiple customers over time. Dealers can attach coverage to new, used, refurbished, or open-box inventory—ensuring protection regardless of manufacturer warranty status. Most RTO stores choose either a 1-year SND / Refurb / Open Box plan for post-OEM inventory or a multi-year True Extended plan for new appliances. Coverage typically begins 30 days after the start of the rental, and claims can be serviced by the dealer or routed through CPS’s network of factory-authorized technicians when needed.

Dealers benefit from first right of refusal on service, which means they can keep service revenue in-house if they have their own repair departments. If the dealer doesn’t service the claim, CPS assigns a qualified repair provider and handles the rest—reducing operational headaches. CPS manages all claim intake, coverage verification, service logistics, and customer support, so the dealer can focus on rental operations without getting bogged down by warranty administration. This approach creates predictable repair costs, improves inventory utilization, and keeps the service experience connected to the original store.

Key Features of CPS RTO Warranty Programs

• Flexible Inventory Eligibility – Covers new, used, refurbished, open-box, and repeatedly rented appliances
• SND / Refurb / Open Box Plan – 1-year coverage with $99 deductible for post-OEM inventory
• True Extended Plan – Multi-year coverage begins after any manufacturer warranty ends
• First Right of Refusal – Dealers can service their own claims and retain service revenue
• Factory-Authorized Service – CPS coordinates repairs through factory-authorized networks where possible, ensuring alignment with manufacturer standards
• Multi-Customer Support – Coverage follows the unit for multiple rentals, not just the original customer
• Claims Administration – CPS manages claim intake, eligibility verification, repair logistics, and customer communication
• Repair Cost Stabilization – Helps dealers predict and manage ongoing service costs across the rental portfolio

Typical Workflow for RTO Dealers

1. Dealer attaches coverage to eligible inventory at the start or redeployment of the rental
2. Customer contacts CPS directly or via the dealer if an appliance needs service
3. Dealer has the first opportunity to handle the repair (if desired)
4. If the dealer declines, CPS assigns a factory-authorized or qualified technician
5. CPS manages claim administration, service logistics, and customer updates through completion

CPS RTO Coverage – Operational Insights

• CPS dealer data shows covered inventory remains revenue-producing longer and is redeployed more frequently than uncovered inventory
• Repair cost volatility is reduced, helping RTO stores plan more effectively
• Structured coverage improves customer retention and confidence in rental agreements

What does CPS cover and not cover for rent-to-own appliances?

CPS RTO warranty coverage is designed for real mechanical and electrical failures that occur during normal use, not cosmetic or avoidable issues. Here’s a quick breakdown:

What Does CPS Cover?

• Mechanical and electrical failures after any manufacturer warranty ends
• Parts and labor for covered repairs (motors, pumps, control boards, compressors, etc.)
• Appliances used by multiple customers throughout their rental lifecycle
• Service coordination through the dealer or CPS, including factory-authorized providers when available
• Replacement or reimbursement if a repair is not feasible
• Coverage for new, used, refurbished, open-box, and repeatedly redeployed inventory (with qualifying programs)

What Is Not Covered by CPS?

• Cosmetic issues like scratches, dents, chips, rust, or appearance-only damage
• Non-functional parts such as handles, knobs, shelves, trim, or glass
• Consumable and wear items, including water filters, light bulbs, air filters, batteries, gaskets, belts
• Accidental, environmental, or misuse-related damage (flood, fire, power surge, improper use)
• Installation errors, home infrastructure problems, or pre-existing issues
• Manufacturer recalls or issues covered by the OEM warranty
• Foreign object damage or claims resulting from lack of proper maintenance

How does the CPS claims process work for rent-to-own appliance coverage?

A claims process is triggered when a customer, dealer, or service tech reports an issue with a covered appliance, typically by contacting CPS via phone, web, portal, or text. CPS quickly verifies coverage eligibility, confirms details about the appliance and issue, and determines if the dealer wants to service the claim or if a qualified technician should be assigned.

Consumer Priority Service manages every step of the claim, from coordinating repair visits to handling parts and labor authorization. Dealers with service departments can choose to handle their own repairs and keep the service revenue, while CPS ensures repairs are completed through factory-authorized providers when available. This streamlined approach reduces dealer workload and ensures claims are resolved efficiently for both the store and the customer.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy to get help or file a claim, offering multiple contact options for customers, dealers, and service centers. Support is available by phone, web, text, email, and online portals.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage for rent-to-own appliance stores compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has supported appliance retailers since 1990, giving stores a reliable protection partner
• Nationwide coverage and scale – With over 60 million customers served and 75 million products protected, CPS brings deep operational expertise to every program
• Robust claims and service infrastructure – Over $450 million in claims paid annually and a 50,000+ strong servicer network allow CPS to handle high-volume warranty needs
• Trusted by retailers of all sizes – More than 10,000 retail partners, from independent stores to national chains, rely on CPS for warranty administration
• Factory-authorized and independent repair capabilities – CPS supports both factory-authorized and independent service networks to ensure high-quality repairs
• U.S.-based support and partnership focus – Retailers benefit from dedicated, U.S.-based onboarding, support, and account management teams
• Broad category and program flexibility – CPS covers 60+ product categories and adapts to the unique needs of each appliance retailer

CPS Rent-to-Own Appliance Warranty FAQ

• Q: Can CPS cover used and refurbished appliances in rent-to-own stores?
  A: Yes, CPS offers protection plans specifically designed for used, refurbished, and open-box rental inventory.
• Q: What is the typical coverage term for rental appliances?
  A: Most RTO coverage options are 1 year for SND/Refurb/Open Box, with multi-year True Extended options for new inventory.
• Q: Can coverage transfer if the appliance is redeployed to a new customer?
  A: Yes, CPS coverage can follow the unit across multiple rentals or redeployments during the plan term.
• Q: Who handles claims when a rental appliance needs service?
  A: Dealers have first right of refusal to service their own claims, but CPS coordinates repairs if the dealer prefers not to handle it.
• Q: Does CPS use factory-authorized service for repairs?
  A: Yes, CPS coordinates repairs through factory-authorized service providers when available to ensure repairs meet manufacturer standards.
• Q: How does the deductible work for SND/Refurb/Open Box plans?
  A: The SND/Refurb/Open Box program typically includes a $99 deductible per claim, paid by the customer or dealer.
• Q: Can CPS cover appliances that are out of manufacturer warranty?
  A: Yes, CPS specializes in covering appliances after the OEM warranty ends—including returned and repeatedly rented inventory.
• Q: What is not covered under CPS RTO plans?
  A: Cosmetic damage, consumable parts, accidental damage, environmental events, and installation errors are not covered.
• Q: How do dealers attach coverage to rental inventory?
  A: Dealers can attach plans at initial rental, redeployment, or inventory acquisition through the CPS dealer portal or batch process.
• Q: Are there volume requirements to use CPS RTO warranty programs?
  A: No, CPS works with rent-to-own stores of all sizes and can tailor programs to fit your business.
• Q: How is service revenue handled if a dealer services their own claims?
  A: Dealers who service their own claims retain the service revenue, creating an additional profit stream.
• Q: What happens if a repair is not possible?
  A: If the appliance cannot be repaired, CPS may authorize replacement or reimbursement based on coverage terms.
• Q: Does CPS provide onboarding support for rent-to-own stores?
  A: Yes, CPS provides onboarding, training, and ongoing support to help RTO dealers launch and manage warranty programs efficiently.
• Q: Can CPS integrate with rental management systems?
  A: CPS supports manual, batch, and API integrations with dealer systems, making it easy to attach coverage to any workflow.
• Q: How can dealers track claims and warranty sales?
  A: CPS provides an online dealer portal for real-time tracking of sales, claims, and program performance.

How can rent-to-own appliance retailers get started with CPS warranty programs?

CPS warranty programs for rent-to-own appliance stores are designed to provide flexible protection options, consistent revenue, and operational support for all types of rental inventory. These programs allow dealers to cover new, used, refurbished, and redeployed appliances, stabilize repair costs, and retain service revenue when servicing their own claims. CPS manages claims administration, supports factory-authorized service, and offers onboarding for stores of any size.

If you want to explore how CPS warranty programs can work for your rent-to-own business, getting started is straightforward. CPS can walk you through eligibility, coverage options, and implementation so you can begin protecting inventory and increasing profitability quickly.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with rent-to-own stores, lease models, and any type of appliance inventory flow. If you want to see how this can fit your business, reach out to the CPS team for tailored guidance and fast onboarding.