Date Created: June, 2026

TLDR

Yes, you can offer extended warranty coverage on scratch and dent or open box appliances that don’t have a manufacturer warranty. CPS allows appliance dealers to protect used, open box, and refurbished inventory with dedicated coverage programs, giving customers a real solution for post-sale support. This helps dealers increase revenue on inventory that often gets overlooked by traditional warranty programs.

What coverage options are available for scratch and dent or open box appliances?

Appliance retailers can offer dedicated protection plans for scratch and dent, open box, and used appliances with no manufacturer warranty. These programs are designed specifically for inventory that doesn’t qualify for standard coverage, so you’re not leaving revenue on the table.

This matters because many retailers discount these products to move them quickly, but miss out on protection revenue due to coverage limitations. With the right program, you unlock new profit on every transaction, build customer trust, and differentiate your store from big-box competitors who may not offer the same flexibility.

• Coverage starts after a short waiting period (often 30 days) for non-new inventory
• Protection includes major mechanical and electrical failures – not cosmetic issues
• Plans are available for used, refurbished, or open box appliances
• CPS SND/Refurb/Open Box Card program is designed for this scenario
• Dealers can offer extended coverage even when OEM warranty doesn’t exist

Why is offering extended warranty coverage on scratch and dent or open box appliances difficult for appliance retailers?

Many appliance retailers struggle to offer extended warranty coverage on scratch and dent or open box appliances because most traditional warranty providers require manufacturer coverage or limit eligibility to new products. This creates operational headaches when trying to monetize discounted, returned, or used inventory, leading to missed revenue opportunities and inconsistent customer experiences. Navigating coverage exclusions, pricing, and workflow integration adds to the challenge, especially as stores try to move non-standard inventory efficiently.

• Traditional warranty providers exclude non-new inventory, making it hard to offer coverage on scratch and dent or open box appliances
• Uncertainty about what types of damage or failures are eligible for coverage leads to confusion for both staff and customers
• Manual workflows and exceptions for these products create extra operational work and slow down the sales process
• Dealers often miss out on protection revenue because there’s no clear program for used or returned appliances
• Staff may hesitate to present coverage if they’re unsure what’s actually protected or if claims will be approved
• Pricing flexibility can be limited if the provider doesn’t allow for dealer-set rates on discounted inventory

How do experienced appliance retailers successfully offer warranty coverage on scratch and dent or open box appliances?

Many appliance retailers who succeed in selling protection on scratch and dent or open box appliances use dedicated coverage programs built specifically for non-new inventory. Experienced stores focus on training staff to clearly explain what is and isn’t covered, set pricing that fits the discounted nature of the sale, and use consistent workflows to attach coverage at the point of sale. Retailers that treat these plans as a standard offering—not a special exception—often see higher attachment rates and improved profit margins on inventory that would otherwise be difficult to monetize.

How does Consumer Priority Service (CPS) solve this for appliance retailers?

Consumer Priority Service (CPS) makes it simple for appliance retailers to offer real coverage on scratch and dent, open box, and used appliances by providing dedicated protection plans for these inventory types. Instead of missing out on revenue or dealing with complicated exceptions, dealers can attach coverage at the point of sale—even when there’s no manufacturer warranty involved.

CPS programs let retailers control pricing, streamline the sales process, and give customers confidence in their discounted purchase. With flexible onboarding, dealer-first servicing, and a proven system for non-new inventory, CPS helps retailers turn overlooked products into new profit centers.

Summary of CPS Solution Components for Scratch & Dent and Open Box Appliance Coverage

Key CPS Capabilities for Dealers

• Dedicated coverage for non-new inventory – SND/Refurb/Open Box Card program
• Dealer controls pricing and program structure
• Simple order submission and onboarding – works for small and large stores
• Dealer-first servicing – retailers can service their own customers and keep service revenue
• Flexible claim handling and nationwide repair network
• Coverage starts after a short waiting period for used/open box products
• Programs designed to capture profit on inventory most providers can’t cover

CPS dealer observations show that offering dedicated scratch & dent/open box coverage increases inventory turnover by 5–15% and generates 12–28% more warranty revenue on discounted products compared to stores without these programs.

What does CPS coverage include for scratch and dent or open box appliances?

How does CPS help appliance retailers increase profit on scratch and dent or open box appliances?

• Unlocks new revenue on inventory that’s often overlooked by traditional warranty programs
• Creates a profit stream from discounted, returned, and used appliances
• Improves inventory sell-through and customer trust in discounted products
• Dealers control pricing and can attach coverage at the point of sale

What does CPS actually cover for scratch and dent or open box appliances?

• Mechanical and electrical failures caused by normal use
• Major components: motors, compressors, control boards, pumps, sensors
• Parts and labor for covered repairs
• Food spoilage benefit for freezers (up to $250)
• Unlimited claims and no lemon guarantee (subject to plan terms)

CPS does not cover cosmetic issues (scratches, dents, chips), non-functional parts (handles, shelves), consumables (filters, bulbs), accidental damage, environmental events, or pre-existing conditions.

How does the CPS scratch and dent/open box coverage program work?

• Dealer sells a SND/Refurb/Open Box Card plan at the time of sale
• Coverage begins on day 31 (after a short waiting period)
• Optional True Extended plan can be added for longer coverage
• Dealer submits coverage details through portal, batch file, or API
• Claims handled by CPS with dealer-first service model

What are the operational advantages for retailers?

• Allows coverage on inventory others can’t protect, improving competitive positioning
• Simplifies the sales process with a standardized program for non-new appliances
• Boosts inventory movement and recovers margin lost to discounting
• Works with one store or across multiple locations

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been operating since 1990, giving appliance retailers a long-standing, proven partner
• Extensive coverage scale – CPS has covered over 75 million products for more than 60 million customers, reflecting deep operational experience across all major appliance categories
• Strong claims and service network – With $450M+ in claims paid annually and access to over 50,000 servicers nationwide, CPS supports high-volume warranty programs and complex repair logistics
• Trusted by a broad range of retailers – CPS works with more than 10,000 retail partners, from independent stores to national chains, supporting a wide range of business models
• Nationwide and factory-authorized service capabilities – CPS supports both independent and factory-authorized repair networks, ensuring reliable service and fast claims handling
• U.S.-based support and long-term retailer relationships – Retailers work with dedicated, U.S.-based teams focused on onboarding, training, and ongoing partnership
• Broad product category flexibility – CPS covers over 60 product categories, helping retailers protect everything from appliances to electronics and more

Scratch and Dent Appliance Warranty FAQ

How can appliance retailers get started with CPS coverage for scratch and dent or open box appliances?

At the end of the day, appliance retailers need a straightforward way to protect scratch and dent, open box, and used inventory while creating additional revenue. Consumer Priority Service (CPS) is built to make this easy for any store—whether you’re a local dealer or a multi-location retailer.

With CPS, you can start simple, attach coverage to any eligible product, and scale your program as your business grows. Onboarding, training, and ongoing support are all handled by real people focused on your store’s success, so you can maximize profit and offer real value to your customers.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with any retailer setup, from small local dealers to large chains. If you want to see how this works for your scratch and dent or open box inventory, reach out to the CPS team for guidance tailored to your store’s needs.