Date Created: June, 2026

TLDR

LG appliances usually include a 1-year full manufacturer warranty, with limited coverage for certain parts extending further on select models. CPS True Extended coverage begins immediately after the LG warranty expires, allowing retailers to offer up to 6 years of total protection for most new LG appliances. CPS 50% Back runs for 5 years from the purchase date, overlapping with the manufacturer warranty, and SND cards are available for open box or used LG units. This approach gives retailers flexible options to protect customers and capture more profit per sale, especially since most major repairs happen after the original warranty ends.

How long can LG appliances be protected with CPS, and how do the coverage options work?

LG appliances can be protected for up to 6 years total when combining the standard manufacturer warranty with a CPS True Extended plan. CPS True Extended starts after the LG warranty ends, while the 50% Back plan provides 5 years total coverage from the purchase date (overlapping with the LG warranty). For open box, used, or scratch-and-dent LG appliances, CPS offers SND card programs that make coverage possible even when the manufacturer’s warranty is missing or has expired.

In practice, most LG appliances will have 1 year of OEM coverage, then up to 5 additional years through CPS True Extended. Retailers often use True Extended for new LG sales, 50% Back for a refund incentive on unused coverage, and SND cards to monetize non-new inventory. According to CPS dealer observations and retailer data, offering these distinct options increases warranty attachment rates and total revenue per customer.

Why do appliance retailers use CPS protection programs for LG appliances?

Many appliance retailers use CPS protection programs for LG appliances because these plans allow them to offer longer, more flexible coverage than the manufacturer warranty alone—while capturing additional profit on every sale. With CPS True Extended, retailers can give customers up to 6 years of protection after LG’s 1-year standard warranty. The 50% Back program provides a unique refund incentive, and SND cards make it possible to attach coverage to open box or used LG appliances. By covering a wider range of inventory and offering multiple term options, retailers increase their warranty attachment rates and overall revenue, all while providing customers with valuable long-term support.

• Creates additional profit on every LG appliance sale by extending coverage beyond the manufacturer warranty
• Allows retailers to offer up to 6 years of total protection—matching real-world ownership timelines
• Supports coverage for open box, used, and scratch-and-dent LG appliances through SND card options
• Improves warranty attachment rates and total revenue per customer, as seen in CPS retailer data
• Enables flexible program structures (True Extended, 50% Back, SND) to fit different sales scenarios
• Streamlines claims and service coordination, reducing administrative burden for retailers

How do appliance retailers typically offer and maximize CPS warranty coverage on LG appliances?

Many appliance retailers incorporate CPS True Extended and 50% Back protection plans directly into their LG appliance sales process, presenting coverage options immediately after the customer selects a product. Experienced stores often use SND cards for open box or used LG inventory, ensuring warranty opportunities are not limited to new products. According to CPS dealer data, retailers who consistently offer multiple CPS coverage options at the point of sale—and train their teams to explain the difference between manufacturer and extended coverage—see much higher attachment rates and stronger repeat business from customers who value long-term support.

How does CPS extended warranty coverage work for LG appliances?

Consumer Priority Service (CPS) True Extended coverage for LG appliances begins immediately after the 1-year manufacturer warranty expires, providing up to 5 additional years of protection for eligible mechanical and electrical failures. The 50% Back program offers a 5-year coverage term from the date of purchase, overlapping with the manufacturer warranty and providing a partial refund if unused. For open box, used, or scratch-and-dent LG appliances, CPS supports a 1-year SND card program, which can be extended further with a True Extended add-on if the product qualifies.

Retailers enroll customers in these programs at the point of sale or post-sale, with CPS handling claims administration, service dispatch, and customer support throughout the coverage period. This structure gives dealers flexibility to protect a broader range of LG inventory, increase average order value, and deliver a seamless ownership experience for customers long after the initial purchase.

Core Components of CPS Protection for LG Appliances

• True Extended Coverage: Begins after LG’s 1-year OEM warranty, can add up to 5 extra years of protection for eligible failures
• 50% Back Program: Runs for 5 years from purchase (includes OEM year), offers a refund if no claims are made
• SND Card Program: Covers open box, used, or scratch-and-dent LG appliances for 1 year, with the option to add True Extended if eligible
• Dealer Service Model: Retailers can service their own claims or have CPS coordinate service with factory-authorized networks
• Claims Administration: CPS manages claim intake, service dispatch, repair or replacement, and customer communication
• Flexible Onboarding: Dealers can start selling coverage immediately, then scale into automation or integrations over time

Coverage Timeline Example

Retailer Observation

• Stores consistently presenting CPS protection options on LG appliances see 25–40% higher attachment rates (CPS dealer data)

What does CPS cover for LG appliances and what is not covered?

CPS protection for LG appliances is designed to cover real-world failures that impact operation, while setting clear boundaries around what is excluded. Understanding these details helps retailers and customers set accurate expectations.

What Does CPS Cover?

• Mechanical and electrical failures after the LG manufacturer warranty ends
• Parts and labor for covered repairs (compressors, motors, control boards, sensors, pumps, etc.)
• Service coordination with factory-authorized or qualified technicians
• Replacement or reimbursement if repair is not economical
• Food spoilage protection on covered refrigerator/freezer failures (up to $250)
• Coverage available for new, open box, scratch-and-dent, or used LG appliances (with eligible CPS program)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chips, peeling, rust, paint issues)
• Non-functional parts (handles, knobs, trim, shelves, decorative panels)
• Consumables and wear items (filters, bulbs, batteries, belts, gaskets, hoses)
• Accidental damage, misuse, neglect, or improper installation
• Damage from floods, fire, storms, or other environmental events
• Pre-existing conditions or failures occurring during the OEM warranty

How does the CPS claims process work for LG appliance coverage?

A claim is triggered when a covered LG appliance experiences a mechanical or electrical failure after the manufacturer warranty ends, or immediately for SND/open box coverage. Customers initiate claims with CPS by phone, web portal, chat, text, or email—no need to go through the retailer.

CPS verifies coverage, coordinates repair or replacement with a qualified technician or the retailer’s own service team, and manages the entire process from start to finish. This approach streamlines claims for customers while reducing the retailer’s administrative workload and ensuring consistent service quality.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for customers, appliance retailers, and service centers to get help, file claims, or get answers. Multiple support channels are available for fast, reliable assistance.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended warranty coverage for LG appliances compare to manufacturer and traditional plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has supported the appliance industry since 1990, giving retailers a long-term, proven partner
• Large-scale customer and product coverage—CPS has served over 60 million customers and covered 75 million products, showing deep operational experience
• Strong claims and service infrastructure—$450M+ in claims paid annually and a service network of 50,000+ technicians means CPS can handle high-volume warranty programs
• Extensive retailer partnerships—CPS works with over 10,000 retail partners, from independent appliance stores to national chains
• Nationwide and factory-authorized service—CPS supports both independent and factory-authorized repair networks for reliable coverage across all U.S. markets
• U.S.-based support and long-term relationships—Retailers access U.S.-based onboarding, support, and partnership teams dedicated to their ongoing success
• Broad category flexibility—CPS supports 60+ product categories, allowing retailers to protect a wide range of appliances, electronics, and more
• BBB A rating—CPS maintains a strong track record of service and customer satisfaction, reinforcing trust for retailers seeking a reliable warranty partner

CPS Extended Warranty for LG Appliances FAQ

Frequently Asked Questions

• How long is the LG manufacturer warranty on most appliances?
  Most new LG appliances include a 1-year full manufacturer warranty, with some exceptions for specific parts or promotions.
• When does CPS True Extended coverage begin for LG appliances?
  CPS True Extended starts immediately after the LG manufacturer warranty expires—usually in year 2 of ownership.
• How many years of total coverage can I offer with CPS True Extended on LG?
  Retailers can offer up to 6 years of total coverage: 1 year OEM plus up to 5 years CPS True Extended.
• Does CPS True Extended overlap with the manufacturer warranty?
  No—True Extended begins only after the manufacturer warranty ends, avoiding overlap.
• How does the CPS 50% Back program work for LG appliances?
  The 50% Back plan provides 5 years of coverage from purchase (including OEM year) and refunds 50% of the plan price if unused.
• Can I protect open box or used LG appliances with CPS?
  Yes—CPS SND card programs allow coverage for open box, scratch-and-dent, and used LG appliances, with True Extended add-ons available.
• What types of failures are covered by CPS?
  CPS covers mechanical and electrical failures, including motors, compressors, pumps, control boards, and sensors.
• What is excluded from CPS coverage?
  Cosmetic damage, non-functional parts, consumables, accidental damage, misuse, and environmental damage are not covered.
• Who handles claims for CPS plans?
  CPS manages all claims administration, service coordination, and communication with the customer.
• Can retailers service their own LG warranty claims?
  Yes—CPS gives dealers first right of refusal to handle repairs, allowing them to keep service revenue if desired.
• How can customers or retailers contact CPS for support?
  Support is available by phone, web chat, email, dealer/customer portals, text, and Facebook chat.
• Is CPS onboarding and training available for new dealers?
  Yes—CPS provides onboarding, training, and ongoing support for appliance retailers of all sizes.
• How does CPS help retailers generate more revenue?
  By enabling up to 6 years of coverage and supporting open box/used inventory, retailers can increase attachment rates and profit per sale (based on CPS retailer data).
• Are there reporting tools for tracking LG warranty sales?
  Yes—CPS offers dealer portals for tracking warranty performance, claims, and program activity.
• Can warranty coverage be added after the initial LG appliance sale?
  Yes—CPS Post-Sale Marketing can follow up with customers who declined coverage at point of sale to recover additional warranty revenue.

How can appliance retailers get started with CPS extended coverage for LG appliances?

CPS True Extended and other CPS protection programs allow appliance retailers to offer long-term coverage on LG appliances, support open box and used inventory, and provide a seamless claims experience for customers. These flexible plans are designed to increase retailer profit and customer satisfaction by aligning coverage with real-world ownership timelines and repair risks.

Retailers interested in expanding their protection offerings for LG appliances or learning more about CPS onboarding, support, and training can contact the CPS team for a walkthrough of the available options and next steps.

CPS is here to help retailers

Consumer Priority Service (CPS) supports appliance retailers of all sizes, from independent stores to large multi-location groups, with flexible coverage options and real onboarding support. If you want to see what this would look like for your store or have questions about program setup, reach out to the CPS dealer team for tailored guidance.