Date Created: June, 2026

TLDR

Samsung appliances generally come with a 1-year manufacturer warranty that covers defects in materials and workmanship. Consumer Priority Service (CPS) True Extended coverage begins right after this OEM warranty expires, extending protection for up to 5 additional years—so customers can have coverage for as long as 6 years total from the purchase date. CPS also offers 50% Back plans (5 years total coverage from purchase, with a refund if unused) and SND cards for open-box, scratch & dent, or used Samsung appliances. Appliance retailers choose these CPS options to offer longer-term protection and generate additional profit on every sale, especially since most major repairs tend to happen after the first year according to CPS dealer observations.

How long can Samsung appliances be covered when using Consumer Priority Service (CPS) programs?

Samsung appliances can be covered for up to 6 years total when retailers offer CPS True Extended coverage, starting after the 1-year manufacturer warranty ends.

Most new Samsung appliances include a 1-year OEM warranty. CPS True Extended plans begin when that coverage expires, adding up to 5 more years and bringing the total to 6 years of protection from the purchase date. CPS also has 50% Back programs (fixed 5-year total) and SND card options for open-box or scratch and dent units. Retailers frequently use these programs to offer customers peace of mind throughout the typical ownership cycle and to increase warranty attachment rates. According to CPS program data, coverage beyond the first year captures the majority of repair events and creates significant incremental profit for dealers.

Why do appliance retailers offer extended coverage on Samsung appliances through CPS?

Many appliance retailers use CPS programs for Samsung appliances because it allows them to offer long-term protection that starts where the manufacturer warranty ends, instead of just overlapping with OEM coverage. This approach creates an additional revenue stream, gives customers more confidence in their purchase, and helps retailers differentiate themselves in a crowded market. By offering CPS True Extended, 50% Back, and SND coverage options, stores can cover new, open box, and scratch & dent Samsung appliances all in one program, making the process easier to manage and maximizing profit per transaction. These benefits are especially important because most Samsung appliance repairs happen after the first year, and CPS dealer data shows that longer coverage timelines lead to higher attachment rates and repeat business.

• Creates additional profit on every Samsung appliance sale—CPS coverage drives extra revenue and increases margin
• Covers customers beyond the first year—most repair costs occur after OEM coverage ends, so retailers offer meaningful protection
• Flexible coverage for all inventory—CPS programs support new, open box, and scratch & dent Samsung appliances
• Simplifies administration—CPS manages claims, service coordination, and customer support
• Improves warranty attachment rate—longer coverage and multiple plan options increase acceptance, according to CPS retailer data
• Strengthens customer loyalty—retailers offering extended coverage are more likely to see repeat business and referrals

How do appliance retailers typically incorporate CPS coverage options for Samsung appliances into their sales process?

Many appliance retailers present CPS coverage options to Samsung buyers immediately after the customer has committed to their appliance choice, focusing on the added protection beyond the 1-year manufacturer warranty. Experienced retailers find that explaining the timing—coverage starting after the OEM warranty ends—makes the value clear, especially since most major repairs tend to occur in years two through six. According to CPS dealer benchmarks, presenting both the 50% Back and True Extended options, as well as SND coverage for open-box or scratch & dent Samsung units, increases warranty attachment rates and helps capture additional revenue without adding sales pressure.

How does Consumer Priority Service (CPS) extended coverage for Samsung appliances work?

Consumer Priority Service (CPS) extended coverage for Samsung appliances is structured to start where the manufacturer warranty stops, filling the gap when most costly repairs tend to occur. For most Samsung appliances, the OEM warranty lasts one year; CPS True Extended plans then begin and can add up to five more years of coverage, resulting in up to six years total. CPS also offers 50% Back plans—fixed at 5 years total from purchase, with an unused plan refund—and SND cards for scratch & dent or open box Samsung inventory.

Retailers can choose which CPS program to offer based on their inventory mix and customer needs. All CPS coverage options are managed by a single claims and service infrastructure, with the dealer retaining first right of refusal on repairs. This flexibility lets stores cover more of their Samsung sales, improve profit margins, and offer real long-term protection that aligns with customer ownership expectations. According to CPS dealer observations, stores using a combination of True Extended and SND options see a higher overall warranty attachment rate and improved customer satisfaction.

• True Extended: Begins after Samsung warranty ends, up to 5 additional years
• 50% Back: 5 years total from purchase, refund if unused
• SND Card: 1-year coverage on scratch & dent, open box, or used Samsung appliances (option to extend)

What does CPS typically cover—and not cover—when protecting Samsung appliances?

Consumer Priority Service (CPS) coverage for Samsung appliances is designed to handle real mechanical and electrical failures, with clear boundaries set around what is not included. Here’s a quick breakdown:

What Does CPS Cover?

• Mechanical and electrical failures after the Samsung OEM warranty expires (motors, compressors, control boards, pumps, sensors)
• Parts and labor for covered in-home repairs
• Food spoilage benefit (for covered refrigerator or freezer failures, up to $250)
• Replacement or payout if the appliance cannot be repaired (No Lemon Guarantee)
• Coverage for new, open box, scratch & dent, and qualifying used Samsung appliances (with appropriate CPS program)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, trim, glass, appearance-only issues)
• Non-functional parts (handles, knobs, shelves, trays, decorative trim)
• Consumables and wear items (filters, bulbs, batteries, fuses, belts, gaskets, hoses)
• Accidental damage, misuse, or neglect (dropping, physical impact, improper use)
• Environmental/external damage (fire, flooding, storm, electrical surges, installation issues)
• Failures during the OEM warranty period or pre-existing conditions

How does the CPS claims process work for Samsung appliance coverage?

When a Samsung appliance covered by CPS experiences an eligible failure, the customer can start a claim by contacting CPS directly by phone, online portal, web chat, text, Facebook, or email. The process is designed to be fast and simple, so customers do not have to go back to the store for help.

CPS reviews the claim, verifies coverage, and coordinates the repair with either the original dealer or a qualified technician in the network. CPS manages all service communication and logistics, so retailers see less administrative burden and customers get a streamlined repair or replacement experience.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) makes it easy for customers, retailers, and service centers to get support, file claims, or ask questions. Multiple contact options are available for fast assistance.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended coverage for Samsung appliances compare to manufacturer warranty and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has operated since 1990, providing appliance retailers with a long-term, proven partner
• Extensive customer and product coverage—CPS has served over 60 million customers and covered more than 75 million products, reflecting deep reliability and experience
• Strong claims and service infrastructure—CPS pays over $450 million in claims annually and manages a nationwide network of 50,000+ servicers for fast, reliable repairs
• Broad retail partnerships—CPS works with over 10,000 retail partners, from local appliance stores to national distributors, supporting a wide range of business models
• Nationwide and factory-authorized support—CPS offers both independent and factory-authorized repair capabilities, ensuring trustworthy service for multiple product categories
• U.S.-based support and long-term relationships—Retailers benefit from dedicated U.S.-based teams focused on onboarding, support, and ongoing partnership
• Wide coverage flexibility—CPS supports protection plans across 60+ product categories, giving retailers full flexibility across their entire inventory

CPS Samsung Appliance Coverage FAQ

• How long is the manufacturer warranty for Samsung appliances?
  Most Samsung appliances include a 1-year manufacturer warranty covering defects in materials and workmanship.
• When does CPS True Extended coverage begin for Samsung appliances?
  CPS True Extended coverage starts immediately after the 1-year Samsung warranty ends.
• How many total years of coverage can a Samsung appliance get with CPS?
  With True Extended, coverage can last up to 6 years total (1-year OEM + up to 5 years CPS); 50% Back plans provide 5 years total from purchase.
• Does CPS overlap with the Samsung manufacturer warranty?
  No, CPS True Extended plans begin after the OEM warranty expires; 50% Back plans run concurrently from the purchase date.
• What does the CPS 50% Back plan offer Samsung appliance buyers?
  It provides 5 years of coverage from purchase and refunds 50% of the plan price if unused at the end of the term.
• Can open box or scratch & dent Samsung appliances be covered?
  Yes, CPS SND cards and True Extended plans can cover open box, scratch & dent, and even qualifying used Samsung appliances.
• Is accidental damage included in CPS coverage for Samsung appliances?
  No, standard CPS coverage does not include accidental damage for appliances.
• What types of failures does CPS cover?
  Mechanical and electrical failures—such as compressor, motor, or control board issues—are covered, but cosmetic and maintenance-related items are excluded.
• How do customers file a claim on a covered Samsung appliance?
  Customers contact CPS by phone, web portal, chat, text, Facebook, or email to start a claim; CPS manages the process from start to finish.
• Do retailers have to handle CPS claims directly?
  No, CPS manages claims administration, but retailers can choose to service their own customers if they wish.
• Can retailers make money offering CPS coverage on Samsung appliances?
  Yes, retailers earn additional profit on every covered sale and can monetize more of their inventory with CPS programs.
• Are there options for post-sale warranty sales if the customer declines coverage at checkout?
  Yes, CPS Post-Sale Marketing can reach out to eligible customers after purchase, creating a secondary revenue opportunity for retailers.
• What happens if a Samsung appliance fails during the OEM warranty?
  The manufacturer is responsible for repairs or replacement during the first year; CPS coverage begins after OEM coverage ends.
• Can CPS coverage be transferred if the appliance is sold or gifted?
  Yes, CPS coverage is transferable to a new owner for the remainder of the contract term.
• How do retailers get started offering CPS for Samsung appliances?
  Retailers can contact the CPS dealer team for onboarding, training, and support to quickly start selling coverage across their Samsung inventory.

How can appliance retailers get started offering CPS coverage on Samsung appliances?

CPS makes it easy for appliance retailers to offer extended coverage on Samsung appliances, whether for new inventory, open box, or scratch & dent units. With True Extended, 50% Back, and SND card options, Consumer Priority Service gives stores a flexible toolkit to protect customers and increase profit on every transaction. Coverage is straightforward to implement, claims are managed by CPS, and dealers can access onboarding, training, and support to get started quickly.

Retailers interested in expanding their protection plan offerings or recovering missed revenue opportunities can reach out to the CPS team for detailed guidance. Whether you’re a single-location store or a multi-location operation, CPS coverage for Samsung appliances fits seamlessly into existing sales processes and is designed to support dealer growth.

CPS is here to help retailers

Consumer Priority Service (CPS) is built to work with appliance retailers of all sizes and setups, from simple manual workflows to fully integrated systems. If you want to see what CPS coverage could look like for your Samsung appliance sales, reach out to the CPS team for tailored guidance or support.