Date Created: June, 2026

TLDR

Viking appliances come standard with a 2-year manufacturer warranty, which covers defects in materials and workmanship from the date of purchase. Consumer Priority Service (CPS) True Extended coverage begins after this manufacturer warranty ends and can extend protection for up to 5 additional years, reaching a total of 7 years of coverage. CPS also offers 50% Back plans, which run for 5 years from the purchase date and overlap with the OEM warranty, as well as SND card programs for open box and scratch & dent Viking units. Appliance retailers frequently choose these options to provide long-term protection and create additional profit opportunities according to CPS dealer observations.

How long can Viking appliance coverage last with CPS?

CPS True Extended coverage for Viking appliances can last up to 5 years beyond the 2-year manufacturer warranty, creating a total of up to 7 years of protection.

Viking’s standard OEM warranty covers the first 2 years, and then CPS True Extended steps in after that period. For retailers, this allows you to offer a longer protection timeline and gives customers peace of mind during the full ownership cycle. CPS also supports 50% Back plans (5 years total from purchase, overlapping the manufacturer warranty) and SND cards for open box, used, or scratch & dent Viking products when eligible.

Why do appliance retailers offer CPS coverage for Viking appliances?

Retailers offer CPS coverage for Viking appliances because it allows them to provide customers with long-term protection beyond the standard 2-year manufacturer warranty, while capturing additional revenue on every sale. CPS programs like True Extended, 50% Back, and SND cards are structured to cover new, open box, and scratch & dent Viking inventory, creating more opportunities to monetize each transaction. The programs are easy to implement, support flexible eligibility, and keep the retailer involved in service and claims, which strengthens customer relationships and boosts overall store profitability. According to CPS dealer data, offering extended coverage increases average order value and can drive higher customer retention for appliance retailers.

• Expanded profit per sale – CPS coverage options add incremental revenue to every Viking appliance transaction
• Flexible coverage timeline – True Extended programs begin after the manufacturer warranty, while 50% Back and SND cards support different inventory types
• Greater eligibility – Retailers can cover new, open box, scratch & dent, and used Viking units, not just new-in-box
• Dealer-first claims – Retailers keep first right to service their own customers, creating service revenue and loyalty
• Structured claims support – CPS manages claim intake, authorization, and customer communication, reducing retailer workload
• Higher attachment rates – CPS programs help boost protection plan penetration, especially when staff are trained and benefits are explained at the right point in the sales process

How do appliance retailers typically incorporate CPS coverage for Viking appliances?

Many appliance retailers incorporate CPS coverage for Viking appliances by presenting extended protection options after finalizing the product sale, often using term choice and ownership-cycle framing to increase acceptance. Experienced retailers bundle True Extended plans on new models, use SND cards for qualifying open box and scratch & dent units, and offer 50% Back for customers who want a refund option if the plan goes unused. According to CPS dealer observations, stores that educate staff on coverage timing and consistently present CPS plans achieve higher attachment rates and greater profit per transaction.

How does CPS coverage for Viking appliances work?

Consumer Priority Service (CPS) coverage for Viking appliances is structured to extend protection beyond the standard 2-year manufacturer warranty. CPS True Extended plans begin after the OEM warranty period ends and can add up to 5 more years of coverage, for a total of up to 7 years from the original purchase date. Retailers can offer customers flexible coverage terms based on their ownership needs, using 50% Back plans for 5-year fixed coverage (overlapping the OEM warranty) or SND cards for open box, scratch & dent, and used Viking units.

The process is straightforward: customers purchase coverage at the point of sale or through post-sale outreach, claims are handled directly by CPS with first right of refusal for the selling dealer, and service is coordinated through a nationwide network that includes factory-authorized repair providers. CPS dealer data shows that consistent presentation and staff training drive higher warranty penetration and increase long-term store profitability.

CPS Viking Appliance Coverage – Key Features

• True Extended Coverage Timeline – CPS True Extended begins after Viking’s 2-year warranty expires, extending coverage for up to 5 additional years
• 50% Back Option – Fixed 5-year plan from date of purchase, overlaps with OEM warranty, 50% refund if unused
• SND Cards for Open Box/Scratch & Dent – 1-year coverage for non-new inventory, eligible for True Extended add-on
• Eligibility – New, open box, scratch & dent, refurbished, and qualifying used Viking appliances supported
• Dealer-First Service Model – Dealers keep first right to service their own customers, retaining service revenue and customer relationship
• Claims Administration – CPS manages claim intake, dispatch, and resolution using factory-authorized and qualified service networks

What does CPS cover and not cover for Viking appliances?

CPS coverage for Viking appliances is designed to protect against real-world mechanical and electrical failures after the manufacturer warranty ends. Here’s what’s included and what’s not.

What Does CPS Cover?

• Mechanical and electrical failures after the Viking OEM warranty ends
• Critical components like compressors, motors, control boards, and electronic sensors
• Parts and labor for covered repairs, including in-home service
• Food spoilage (up to $250 for covered freezer failures)
• Replacement or reimbursement if repair is not feasible
• Coverage options for new, open box, scratch & dent, and used Viking units under the right plan

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, appearance-only issues)
• Non-functional or accessory parts (handles, knobs, shelves, trim, decorative panels)
• Consumables or wear items (filters, bulbs, fuses, belts, gaskets, batteries)
• Accidental damage (drops, impacts, misuse, abuse, moving damage)
• Environmental or external events (water, flooding, fire, storm, power surge, natural disaster)
• Failures caused by improper installation, neglect, or lack of required maintenance
• Pre-existing issues or manufacturer recall repairs (OEM responsibility)

How does the CPS claims process work for Viking appliance coverage?

A claim starts when the customer contacts CPS—by phone, web portal, text, or chat—to report a covered failure after the Viking manufacturer warranty has expired. CPS verifies the coverage, reviews the claim details, and coordinates service with either the selling dealer (if they service their own products) or a qualified technician in the network.

CPS manages the entire process, including scheduling, authorization, and follow-up, so retailers aren’t burdened by claims administration. Customers receive guidance at each step, and if the product can’t be repaired, CPS arranges for replacement or reimbursement according to plan terms.

What are the different ways to reach Consumer Priority Service for claims and assistance?

Consumer Priority Service makes it easy to get support, file claims, and get questions answered through multiple channels. Customers, dealers, and service centers all have dedicated contact options for fast and reliable help.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage for Viking appliances compare to manufacturer and traditional warranty programs?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established industry provider – Consumer Priority Service (CPS) has been operating since 1990, giving retailers a proven partner with decades of experience
• Widespread coverage – CPS has served over 60 million customers and covered more than 75 million products, demonstrating scale and reliability
• Strong claims and service infrastructure – CPS pays over $450 million in claims annually and maintains a nationwide service network of 50,000+ providers
• Trusted retail partner – Over 10,000 retail partners work with CPS across single-store, multi-location, and national appliance operations
• Nationwide and factory-authorized service – CPS supports both independent and factory-authorized repair networks, ensuring quality repairs for a wide range of brands
• U.S.-based support and long-term relationships – Retailers get access to dedicated, U.S.-based onboarding and support teams who understand the appliance industry
• Broad program flexibility – CPS covers more than 60 product categories, allowing retailers to protect diverse inventory and expand their protection plan offerings

CPS Viking Appliance Coverage FAQ

Q: How long is the Viking manufacturer warranty?

A: Viking appliances come with a 2-year OEM warranty covering defects in materials and workmanship from purchase date.

• Q: When does CPS True Extended coverage start for Viking?
  A: CPS True Extended begins after the 2-year manufacturer warranty expires, starting in year 3 of ownership.
• Q: How long can CPS True Extended cover a Viking appliance?
  A: It can extend coverage for up to 5 additional years after OEM expiration, for a total of up to 7 years.
• Q: Can retailers offer CPS coverage on open box or scratch & dent Viking appliances?
  A: Yes, CPS SND cards allow coverage on qualifying open box, scratch & dent, refurbished, and used Viking units.
• Q: How does the CPS 50% Back program work for Viking appliances?
  A: The CPS 50% Back plan runs for 5 years from purchase, overlaps the OEM warranty, and refunds 50% of the premium if unused.
• Q: What failures are covered by CPS on Viking appliances?
  A: CPS covers mechanical and electrical failures, including compressor, control board, sensor, and motor breakdowns.
• Q: What is not covered under CPS plans?
  A: Cosmetic issues, consumables, accidental damage, improper installation, misuse, and pre-existing problems are excluded.
• Q: Who handles claims for CPS Viking coverage?
  A: Claims are managed directly by CPS, with dealers getting first right to service their own customers when possible.
• Q: Can customers add CPS coverage after the initial sale?
  A: Yes, Post-Sale Marketing allows retailers to recover missed warranty sales by contacting customers after purchase.
• Q: Can CPS coverage be included in financing for Viking appliances?
  A: Yes, CPS coverage is often included in appliance financing plans, which can increase acceptance rates.
• Q: Does CPS cover commercial or rental use for Viking appliances?
  A: Commercial coverage is available as an option; standard plans are for residential use only.
• Q: Are there limits on claims or repair events?
  A: CPS allows unlimited covered claims during the plan term, subject to fair use and plan terms.
• Q: How can retailers track CPS warranty sales and claims?
  A: CPS provides a dealer portal for order entry, sales tracking, claim management, and reporting.
• Q: Is training available for sales staff?
  A: Yes, CPS offers onboarding, training, and ongoing support to help retailers maximize warranty attachment rates.

How can appliance retailers get started with CPS Viking appliance coverage?

CPS Viking appliance coverage is designed for retailers who want to offer extended protection beyond the standard 2-year manufacturer warranty. The program supports new, open box, scratch & dent, and qualifying used Viking appliances, with flexible plan options and a dealer-first service model that makes it easy to implement and manage. Retailers benefit from additional revenue, improved customer retention, and streamlined claims administration through Consumer Priority Service.

To get started, retailers can reach out to the CPS dealer team for a personalized walkthrough, onboarding support, and guidance on incorporating coverage into their sales process. Whether you operate a single store or a multi-location network, CPS provides the tools and training to fit your business model.

CPS is here to help you

Consumer Priority Service (CPS) already supports retailers of all sizes with Viking appliance coverage, from independent stores to large distributors. If you’d like tailored guidance or want to see how CPS fits your business, contact the CPS team and we’ll walk you through every step.