Date Created: June, 2026

TLDR

JennAir appliances typically include a 2-year manufacturer warranty that covers defects in materials and workmanship from the date of purchase. CPS True Extended coverage starts immediately after the manufacturer warranty expires, letting retailers offer up to 7 years of total protection for new JennAir products. CPS 50% Back provides 5 years of coverage from the purchase date, overlapping with the OEM warranty and offering a refund if unused. For open box, scratch & dent, or used JennAir appliances, CPS offers SND card coverage options. This setup allows retailers to protect a wider range of inventory while creating more revenue opportunities and giving customers long-term confidence in their purchase.

How long can JennAir appliances be protected with CPS coverage?

CPS can extend JennAir appliance coverage for up to 7 years total, depending on the plan selected and the original manufacturer warranty period.

Most JennAir appliances come with a 2-year manufacturer warranty. CPS True Extended plans start after this period and can add up to 5 additional years, reaching a maximum of 7 years of total coverage. CPS 50% Back plans offer 5 years of protection from the purchase date, overlapping with the OEM warranty. For open box or scratch & dent JennAir inventory, CPS SND cards provide a 1-year warranty with the option to extend further using True Extended.

Why do appliance retailers offer CPS coverage for JennAir appliances?

Many appliance retailers offer CPS coverage for JennAir appliances because it allows them to extend protection beyond the standard 2-year manufacturer warranty, create additional revenue, and support a broader range of inventory including open box and scratch & dent products. With CPS True Extended, 50% Back, and SND plans, retailers can match coverage options to different customer needs and product conditions. This flexibility helps stores increase average order value, capture warranty sales missed at the point of purchase, and improve customer satisfaction by providing a reliable path to long-term service and support. Retailers often see improved warranty attachment rates and stronger customer loyalty when they make these options easily available.

• Creates additional profit on every JennAir appliance sale—extended coverage adds high-margin revenue for the retailer
• Coverage begins after the 2-year manufacturer warranty, maximizing long-term protection without overlap
• Offers flexible options—including True Extended, 50% Back, and SND card coverage for open box and scratch & dent units
• Improves customer satisfaction and confidence—customers value coverage that lasts through the full ownership cycle
• Supports warranty attachment on more inventory types, including open box and previously discounted appliances
• Streamlines claims administration—CPS handles claims, repair coordination, and customer support, reducing dealer workload
• Helps increase average order value and warranty penetration, supported by CPS benchmarks showing 10%-25% higher attachment rates with structured coverage options

How do appliance retailers typically incorporate CPS coverage for JennAir appliances into their protection plan offerings?

Many appliance retailers integrate CPS True Extended and 50% Back coverage into their standard sales conversations for JennAir appliances, presenting these plans after the customer has selected their product. Experienced retailers often use SND cards to protect open box, scratch & dent, and even used JennAir units, expanding their warranty attachment to inventory that is typically harder to cover. CPS dealer data shows that stores with a consistent approach—offering protection plans on nearly every JennAir transaction—see higher attachment rates and improved profit per sale. Over time, retailers also leverage CPS Post-Sale Marketing to recover warranty revenue from customers who declined coverage at checkout, further increasing total warranty penetration.

How does CPS coverage for JennAir appliances work?

Consumer Priority Service offers flexible coverage options for JennAir appliances, allowing retailers to match protection plans to both new and discounted inventory. CPS True Extended plans begin after the 2-year manufacturer warranty ends, letting retailers add up to 5 more years of coverage for a maximum of 7 years total. CPS 50% Back plans provide 5 years of coverage from the purchase date, overlapping with the OEM warranty and offering a refund if unused. For open box, scratch & dent, or used JennAir models, CPS SND cards deliver 1 year of protection with the option to later extend using True Extended.

Retailers can enroll eligible JennAir appliances in these plans at the point of sale or through post-sale marketing outreach. CPS handles all claims administration, service coordination, and customer support. This setup makes it easier for appliance retailers to attach protection plans to a wider range of inventory and support customers throughout the full ownership lifecycle.

• All plans cover mechanical and electrical breakdowns, excluding cosmetic, maintenance, or accidental damage
• First Right of Refusal for servicing dealers; CPS coordinates repairs if the dealer does not service
• Flexible onboarding process and support for multi-location retailers

What does CPS typically cover for JennAir appliances?

Consumer Priority Service coverage is designed for real mechanical and electrical failures, not cosmetic or accidental issues. Here’s a clear breakdown:

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty ends
• Covered parts and labor for repairs required due to normal use
• Service coordination and claims management handled by CPS
• Replacement or reimbursement if the JennAir appliance cannot be repaired
• Coverage options for new, open box, scratch & dent, and qualifying used units (via SND card plans)
• Specific benefits for refrigerators and freezers, including food spoilage coverage

What Is Not Covered by CPS?

• Cosmetic damage: scratches, dents, rust, chipped paint, or surface wear
• Non-functional parts: handles, knobs, shelves, trim, decorative panels
• Consumable/wear items: water filters, light bulbs, batteries, belts, fuses, gaskets
• Accidental damage: drops, impacts, misuse, or damage during moving
• Environmental/external damage: flooding, storms, fire, or natural disasters
• Failures due to misuse, neglect, or lack of maintenance
• Manufacturer recalls or issues present before the warranty began

How does the CPS claims process work for JennAir appliance coverage?

A claim is triggered when a covered JennAir appliance experiences a mechanical or electrical failure that falls within the CPS protection plan’s terms. Customers can reach Consumer Priority Service by phone, web chat, portal, text, Facebook, or email to start a claim, providing product details and a description of the issue.

CPS reviews the claim for eligibility and coordinates the repair or replacement using factory-authorized or qualified technicians. Most retailers find that CPS’s claims process reduces their administrative workload and ensures customers have multiple ways to get help, leading to higher satisfaction and improved long-term store reputation.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy to get help for claims, support, and general questions. Multiple channels are available for fast, reliable assistance.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage for JennAir appliances compare to manufacturer and traditional warranty programs?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has operated since 1990, giving appliance retailers a trusted, stable partner
• Scalable warranty coverage—CPS has served over 60 million customers and covered more than 75 million products, demonstrating broad operational capability
• Robust claims and service infrastructure—With $450M+ in claims paid annually and a network of 50,000+ servicers, CPS supports even the largest warranty programs
• Extensive retail partnerships—CPS works with over 10,000 retailers nationwide, supporting independent stores, ecommerce, and multi-location chains
• Nationwide and factory-authorized repair options—CPS combines independent and factory-authorized networks for reliable service across brands and categories
• U.S.-based support teams—Retailers and customers benefit from dedicated, U.S.-based onboarding, support, and relationship management
• Flexible, multi-category coverage—CPS supports 60+ product categories, helping retailers protect a wide range of inventory with a single partner
• Strong reputation—CPS maintains a BBB A rating and long-term retailer relationships, reflecting consistent service and trustworthiness

CPS coverage for JennAir appliances FAQ

• Q: How long is the manufacturer warranty for JennAir appliances?
  A: JennAir appliances include a 2-year manufacturer warranty from the purchase date.
• Q: When does CPS True Extended coverage begin for JennAir?
  A: CPS True Extended begins after the 2-year JennAir manufacturer warranty expires.
• Q: How many total years can I offer coverage on new JennAir appliances?
  A: Up to 7 years of total coverage (2 years OEM + 5 years CPS True Extended).
• Q: What is CPS 50% Back and how does it work?
  A: CPS 50% Back provides 5 years of coverage from purchase and refunds 50% of the plan price if unused.
• Q: Can CPS cover open box, scratch & dent, or used JennAir appliances?
  A: Yes, CPS SND cards allow coverage for open box, scratch & dent, and used JennAir products.
• Q: Does coverage overlap with the manufacturer warranty?
  A: CPS 50% Back overlaps with OEM coverage; True Extended starts after the manufacturer warranty ends.
• Q: What failures are covered under CPS plans?
  A: Covered failures include mechanical and electrical breakdowns from normal use, such as motors, control boards, and sensors.
• Q: Are cosmetic or accidental damages covered?
  A: No, CPS excludes cosmetic, maintenance, accidental, and environmental damages.
• Q: Who handles CPS claims for JennAir appliances?
  A: CPS manages claims administration, service coordination, and customer communication from start to finish.
• Q: Can dealers control pricing for CPS plans?
  A: Yes, most CPS programs allow dealers to set their own plan pricing, maximizing profit per sale.
• Q: How can retailers recover warranty sales missed at checkout?
  A: CPS Post-Sale Marketing (PSM) contacts customers after the sale to offer additional coverage, increasing total warranty penetration.
• Q: Is coverage available for multi-location or ecommerce retailers?
  A: Yes, CPS supports both multi-location and online retailers with flexible coverage and onboarding options.
• Q: What happens if a JennAir appliance cannot be repaired?
  A: If repair isn’t feasible, CPS may arrange replacement or reimbursement according to coverage terms.
• Q: How can customers file a claim?
  A: Customers can file claims via phone, web chat, portal, text, Facebook, or email directly with CPS.
• Q: Does CPS offer onboarding and support for retailers?
  A: Yes, CPS provides onboarding, training, and ongoing retailer support for all programs.

How can appliance retailers get started with CPS coverage for JennAir appliances?

CPS coverage for JennAir appliances allows retailers to offer protection beyond the standard 2-year manufacturer warranty, create more revenue opportunities, and increase customer trust whether selling new, open box, or scratch & dent inventory. With flexible plan options—including True Extended, 50% Back, and SND card programs—CPS makes it easy to match coverage to different product types and customer needs.

Retailers can get started by reaching out to the CPS team for program details, onboarding guidance, and help tailoring coverage to fit their sales process. Support is available for both single-location stores and multi-location operations.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate, from simple setups to fully integrated systems. If you want to see how CPS coverage would work for your store, the team can walk you through your options and help get everything set up quickly.