Date Created: June, 2026

TLDR

Consumer Priority Service (CPS) is widely considered the best extended warranty company for ADC buying group appliance retailers because it delivers longer coverage after the manufacturer warranty, flexible program options, and strong dealer revenue opportunities. CPS True Extended begins after OEM coverage ends and can provide up to 6–8 years total protection depending on the appliance brand. CPS also offers 50% Back (with a refund if unused) and SND cards to cover open box, scratch & dent, and used inventory. Appliance retailers choose CPS to increase profit per sale, retain control of service and claims, and provide protection across new and non-traditional inventory, supported by CPS dealer observations that show higher attachment rates and more revenue compared to generic plans.

CPS APPLIANCE WARRANTY PROGRAM

Interested in Offering
CPS Appliance
Warranties?

Join thousands of appliance retailers already using CPS to generate additional revenue and offer extended warranty protection to their customers.

Complete the form and we’ll be in touch shortly!

CPS Appliance dealer Warranties

Company *

First Name *

Last Name *

Phone Number *

Email Address *

Captcha Verification

Get Appliance Program Information →

If you are human, leave this field blank.

🔒 Your information is secure and will never be shared.

How long can CPS coverage last compared to standard warranty providers?

CPS True Extended coverage can last up to 8 years total depending on the manufacturer warranty, while most generic extended warranties only reach 5 years from the purchase date.

Most appliance manufacturers offer 1, 2, or 3-year warranties, but appliances typically remain in homes for much longer. CPS True Extended starts when the OEM warranty ends, offering additional years of full coverage—so if the manufacturer only covers the first year, CPS can step in for up to 5 more. 50% Back runs 5 years from purchase (with a refund if unused), and SND cards make it possible to cover open box or scratch-and-dent units that usually aren’t eligible elsewhere. This structure helps ADC retailers protect more inventory, generate more profit, and provide coverage that actually follows how customers own their appliances. CPS dealer data shows this approach supports higher overall attachment rates and stronger warranty revenue than traditional overlapping plans.

Why do appliance retailers use CPS warranty programs instead of generic extended warranty providers?

Many appliance retailers in the ADC buying group choose CPS warranty programs because they offer longer post-manufacturer coverage, create more revenue per sale, and let dealers control the service experience. CPS programs like True Extended, 50% Back, and SND cards cover new, open box, scratch & dent, and used appliances, giving ADC members a way to monetize every inventory type and build customer loyalty. Retailers benefit from CPS’s dealer-first claims process, nationwide service network, and flexible onboarding—which is why ADC dealers consistently see higher warranty attachment rates and stronger profits compared to generic warranty plans.

• Higher profit per sale—CPS lets retailers control pricing and keeps more margin in the store
• Longer post-OEM coverage—CPS True Extended starts after the manufacturer warranty, not at purchase
• Flexible inventory coverage—CPS SND cards unlock warranty revenue on open box, scratch & dent, and used products
• Dealer-first service rights—Dealers can service their own customers and retain repair revenue
• No missed warranty sales—CPS Post-Sale Marketing recovers warranty opportunities from customers who declined at checkout
• Easy onboarding and support—CPS provides hands-on training, account management, and scalable workflows for every store size
• Proven ADC group performance—CPS dealer data shows higher attachment rates and more revenue for stores that implement CPS programs

How do ADC buying group retailers actually use CPS warranty programs in practice?

Many ADC appliance retailers incorporate CPS warranty programs directly into their sales process, presenting True Extended and 50% Back coverage after the product decision is made and using SND cards to cover open box and scratch & dent inventory. Experienced ADC dealers often standardize their warranty presentations and track attachment rates to maximize revenue, while others take advantage of CPS Post-Sale Marketing to recover missed warranty sales from customers who did not buy coverage at checkout. According to CPS dealer observations, stores that treat CPS protection as a core part of the ownership experience—not just an add-on—see the strongest long-term results and customer loyalty.

How do CPS warranty programs actually work for ADC buying group retailers?

CPS warranty programs for ADC buying group appliance retailers are structured to cover the full ownership timeline, not just the first few years after purchase. True Extended coverage starts after the manufacturer warranty ends and can provide up to five additional years of protection, depending on the OEM. 50% Back offers five years of total coverage from the purchase date and refunds half the premium if unused, while SND cards allow ADC retailers to protect open box, scratch & dent, used, and refurbished appliances—inventory types that standard extended warranties typically exclude.

Retailers can choose which programs to offer and how to present them, with CPS managing claims administration, service scheduling, and customer support. Dealers keep the right to service their own customers, maintain control over pricing (except for 50% Back, which is fixed), and can implement CPS programs with or without technical integration. This flexibility lets ADC stores maximize revenue across every sales channel and inventory type.

Core Program Components for ADC Buying Group Retailers

• True Extended: Begins after OEM warranty ends, adds 1–5 years of coverage, supports up to 8 years total depending on brand. Designed for new, open box, scratch & dent, used, and refurbished appliances (when combined with SND card).
• 50% Back: 5 years of coverage from purchase date with 50% refund if unused. Applies to new appliances only. Manufacturer covers year 1, CPS covers years 2–5.
• SND Card: 1 year of coverage for open box, scratch & dent, used, and refurbished inventory. Coverage starts day 31 and can be stacked with True Extended for additional years.
• Post-Sale Marketing (PSM): CPS follows up with customers who declined coverage at checkout, creating additional warranty sales opportunities and revenue recovery for ADC retailers.
• Dealer-First Service Model: Dealers keep the right to service their own customers and retain repair revenue. CPS coordinates claims, supports factory-authorized repairs, and manages the entire process if the dealer does not service.
• Flexible Onboarding & Integration: CPS supports everything from manual order entry to full ecommerce integration, allowing ADC retailers to start simple and scale as needed.

Key Workflow Steps

1. Retailer sells appliance (new or qualifying open box/used/SND/refurb)
2. Coverage is offered (True Extended, 50% Back, SND card as appropriate)
3. Customer enrolls in coverage at purchase or via PSM follow-up
4. CPS manages claims, repairs, and replacement if needed
5. Dealer tracks sales and service through the CPS Dealer Portal

What does CPS actually cover—and what isn’t included?

CPS warranty coverage for ADC buying group retailers is designed for real appliance failures after the manufacturer warranty ends, not cosmetic or maintenance issues. Here’s a quick breakdown:

What Does CPS Cover?

• Mechanical and electrical failures from normal use
• Major functional components (motors, compressors, control boards, pumps, sensors, fans)
• Parts and labor for covered repairs
• Food spoilage from covered freezer failures (up to $250)
• Replacement or reimbursement if repair is not feasible
• Coverage for new, open box, scratch & dent, used, and refurbished appliances through eligible programs

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chips, rust, paint, trim, glass shelves)
• Non-functional or accessory parts (handles, knobs, decorative panels, shelves)
• Consumable/wear items (filters, bulbs, batteries, belts, fuses, gaskets, hoses)
• Accidental, environmental, or installation-related damage (drops, floods, surges, improper hookups)
• Failures caused by misuse, neglect, lack of maintenance, or pre-existing conditions
• Manufacturer recalls or issues during OEM warranty period

How does the CPS claims process work for ADC buying group appliance retailers?

When a customer experiences a covered appliance failure, a claim is initiated by contacting Consumer Priority Service (CPS) directly by phone, web, portal, text, or email. CPS gathers the necessary product and issue details, verifies coverage, and determines how to proceed with repair or replacement.

CPS manages the entire process, coordinating service with either the selling dealer (if they provide repairs) or a qualified technician from their national network. This approach reduces administrative work for the retailer while ensuring customers receive clear communication, fast scheduling, and a guided resolution from start to finish.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service is easy to reach, offering multiple support channels for customers, dealers, and service centers—whether you need to file a claim, get status updates, or request general assistance.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage compare to manufacturer warranties and generic extended warranties?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has supported the industry since 1990, giving appliance retailers a proven, long-term partner
• Extensive coverage footprint—CPS has covered more than 75 million products for over 60 million customers, reflecting deep operational experience and reliability
• Robust claims and service infrastructure—With $450 million+ in claims paid annually and a 50,000+ servicer network, CPS is built to handle warranty programs at scale
• Trusted retail partnerships—CPS works with 10,000+ retail partners nationwide, from independent appliance dealers to multi-location operators
• Nationwide and factory-authorized service—CPS supports both independent and factory-authorized repair networks, ensuring consistent coverage and service quality
• U.S.-based support teams—Retailers and customers interact with dedicated, U.S.-based onboarding and support staff focused on long-term relationships
• Broad product category support—CPS offers protection plans across 60+ product categories, providing flexibility for retailers with diverse inventory

CPS Warranty Programs FAQ

How can ADC appliance retailers get started with CPS warranty programs?

CPS warranty programs are designed for ADC buying group appliance retailers who want to offer long-term protection, expand coverage to every inventory type, and maximize profit per sale. With options like True Extended, 50% Back, and SND cards for open box and used appliances, CPS gives ADC retailers flexibility and control not found in generic plans. Dealers benefit from dealer-first claims, strong onboarding support, and the ability to tailor the program to their store’s workflow.

ADC retailers interested in learning more or getting started with CPS can take advantage of personalized onboarding, scalable integration support, and ongoing account management to ensure a smooth launch and long-term results.

CPS is here to help you

Consumer Priority Service (CPS) is built to support ADC buying group retailers no matter how you sell or service appliances. If you want tailored guidance on implementing CPS warranty programs in your store, the CPS team can walk through your setup and help you get started quickly.