Date Created: June, 2026

TLDR

Consumer Priority Service (CPS) is the top extended warranty choice for NEAG buying group retailers because it maximizes profit per sale and offers flexible coverage across all appliance categories. CPS True Extended starts after the manufacturer warranty expires—extending total coverage up to 6–8 years depending on the brand—and supports open box, scratch & dent, and used inventory with SND cards. CPS manages claims, service coordination, and support directly, so retailers can focus on sales and customer relationships while increasing attachment rates and capturing revenue from every eligible transaction. According to CPS retailer data, programs that support expanded coverage options and dealer-first claims consistently outperform traditional models in both revenue and customer retention.

CPS APPLIANCE WARRANTY PROGRAM

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How long can NEAG appliance retailers protect products with CPS compared to other warranty options?

CPS True Extended can cover appliances for up to 8 years total, starting after the manufacturer warranty ends, while most generic extended warranties only provide 5 years of overlapping coverage from the purchase date.

Most manufacturers offer 1–2 year warranties, so a standard plan leaves a coverage gap after year five. CPS True Extended fills that gap by extending coverage into years 6–8, depending on the OEM term. NEAG dealers also gain access to coverage for open box, scratch & dent, and used products through CPS SND cards, which most traditional providers do not support.

Why do appliance retailers use CPS extended warranty programs instead of generic protection plans?

Appliance retailers use CPS extended warranty programs because they create more profit per sale, support coverage on every inventory type—including open box and scratch & dent—and make claims administration and service coordination easy for both the retailer and the customer. CPS gives retailers the flexibility to offer longer coverage terms, capture more warranty revenue from the same sales volume, and provide long-term protection that begins when the manufacturer warranty ends, which is when most major repairs actually occur. This approach helps NEAG dealers differentiate their stores, increase customer confidence, and retain more service revenue over the full ownership cycle.

• Increased revenue per transaction – CPS programs consistently generate higher profit and attachment rates versus point-of-sale-only or fixed-term plans
• Coverage after OEM warranty expiration – CPS True Extended begins when manufacturer protection ends, filling the most common repair risk gap
• Eligibility for all inventory types – Retailers can protect new, open box, scratch & dent, refurbished, and used appliances under qualifying CPS programs
• Dealer-first claims and service – Retailers retain first right of refusal for service, keeping repair revenue and customer contact in-house
• Flexible coverage terms – Dealers can offer coverage up to 8 years total (brand dependent) for new products, plus SND Card options for discounted inventory
• Streamlined administration and support – CPS manages claims, service dispatch, and customer communication, reducing operational burden for the dealer

How do NEAG appliance retailers successfully incorporate CPS extended warranties into their protection plan offerings?

Most NEAG appliance retailers integrate CPS extended warranties directly into the sales process and train teams to present coverage after the product decision is made, not before. Top-performing stores offer True Extended on every eligible new appliance and use SND Cards to capture warranty revenue on open box, scratch & dent, or used inventory. CPS dealer data shows that including protection options in financing and bundling coverage with premium products further increases attachment rates. Experienced dealers also leverage CPS’s Post-Sale Marketing to recover warranty opportunities from customers who originally declined coverage—helping maximize total program revenue without extra sales effort.

How do CPS extended warranty programs actually work for NEAG appliance retailers?

Consumer Priority Service offers NEAG retailers three core appliance coverage programs: True Extended, which starts after the manufacturer warranty ends and can provide protection for up to 8 years total; 50% Back, a 5-year plan from purchase with a 50% refund if unused; and SND Cards, which cover open box, scratch & dent, and used appliances for a full year and can be combined with True Extended for longer coverage. Retailers choose which programs to offer, set pricing (except 50% Back, which is MSRP-controlled), and retain first right of refusal on service work—keeping repair revenue and customer relationships in-house.

CPS manages claims, service coordination, and customer support nationwide, handling repair logistics, replacement events, and customer questions. Many NEAG dealers use the CPS Dealer Portal for order entry, reporting, and performance tracking, while others opt for batch uploads or API integrations. This flexibility allows stores of any size to implement CPS programs quickly and scale as they grow.

Key Components of CPS Extended Warranty Programs

• CPS True Extended – Begins after OEM warranty ends, coverage up to 8 years total (brand dependent), includes mechanical/electrical failures, parts/labor, food loss, laundry credit, and more
• CPS 50% Back – 5-year plan from purchase, overlaps OEM coverage, customer receives 50% refund if no claims are made, MSRP-controlled pricing
• CPS SND Card – 1-year coverage for open box, scratch & dent, refurbished, and used appliances; can be combined with True Extended for longer terms
• Dealer Service Model – Retailers retain first right of refusal for claims, keeping repair revenue in-house (CPS coordinates service if dealer declines)
• Claims & Service Administration – CPS manages claim intake, eligibility verification, technician assignment, repair/replacement, and customer communication
• Flexible Order Submission – Options include portal entry, batch uploads, API integration, and manual entry—no forced integration required
• Post-Sale Marketing (PSM) – CPS can contact customers who declined coverage at checkout to recover missed warranty sales and increase overall revenue

Operational Observations from CPS Retailer Data

• Retailers using standardized protection plan presentations achieve 25–40% higher attachment rates (WA-001)
• Including coverage in financing increases acceptance rates by 15–30% (FIN-004)
• Top-performing stores present warranties on 85–95% of appliance sales (WA-007)
• Offering protection on open box and S&D inventory creates 12–28% additional revenue (SD-001, SD-015)
• Post-Sale Marketing recovers up to 15% of originally declined warranty opportunities (PSM-003)

What does CPS typically cover for NEAG appliance retailers?

CPS is designed to cover real mechanical and electrical failures after the manufacturer warranty ends—not cosmetic or accidental issues. Here’s a breakdown:

What Does CPS Cover?

• Mechanical and electrical failures after OEM warranty expiration
• Parts and labor for covered component repairs (e.g., compressors, motors, control boards, pumps, sensors, fans)
• In-home service coordination and technician dispatch
• Food loss reimbursement (up to $250 on covered freezer failures)
• Product replacement or reimbursement if repair is not economical
• Coverage options for new, open box, scratch & dent, refurbished, and used appliances (with SND Card)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, paint, rust, trim, appearance-only issues)
• Non-functional parts (handles, knobs, shelves, decorative panels)
• Consumables and maintenance items (filters, bulbs, batteries, belts, hoses, gaskets)
• Accidental damage, misuse, or neglect (dropping, improper use, ignoring care instructions)
• Environmental or external damage (flooding, fire, storms, power surges, installation issues)
• Failures covered by manufacturer warranty or caused by pre-existing conditions

How does the CPS claims process work for NEAG appliance service scenarios?

A claim is initiated when the customer contacts Consumer Priority Service (CPS) directly by phone, web, portal, text, or chat to report an eligible appliance issue. CPS verifies coverage, documents the problem, and determines next steps.

CPS coordinates the service process—including technician assignment, repair authorization, and replacement if repair isn’t feasible—while updating both the customer and retailer. This approach allows NEAG dealers to remain involved if they wish, but eliminates administrative burden by handing most claims and logistics directly through CPS.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) makes it easy for customers, dealers, and service centers to reach support through multiple channels for claims, service, and assistance.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended warranty coverage compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been supporting appliance retailers since 1990, offering long-term expertise and reliability
• Large-scale coverage – CPS has protected more than 75 million products for over 60 million customers, showing operational experience across every major category
• Robust claims and service infrastructure – With $450M+ claims paid annually and a network of 50,000+ servicers, CPS ensures timely, nationwide service for retailers and their customers
• Extensive retail partnerships – Over 10,000 appliance retailers partner with CPS, reflecting trust and program adoption at every store size
• Nationwide and factory-authorized service – CPS supports factory-authorized and independent repair networks, so retailers can offer credible service options
• U.S.-based support and ongoing partnership – Retailers work directly with dedicated U.S.-based CPS teams for onboarding, training, and long-term support
• BBB A rating and 60+ categories covered – CPS’s A rating and broad product coverage give retailers confidence in both compliance and flexibility

CPS Extended Warranty Programs FAQ

How can NEAG appliance retailers get started with CPS extended warranty programs?

CPS extended warranty programs are designed for NEAG appliance retailers who want to offer more profit per sale, longer coverage terms, and flexible protection options—including open box, scratch & dent, and used inventory—while keeping claims administration and service coordination simple. CPS handles claims, service, and customer support so retailers can focus on growing warranty attachment rates and building lasting customer relationships.

Whether your store is large or small, Consumer Priority Service offers onboarding, training, and flexible implementation to fit your workflow. Retailers can get started quickly, scale as they grow, and use the CPS Dealer Portal or batch uploads to streamline operations.

CPS is here to help you

Consumer Priority Service (CPS) works with NEAG appliance retailers of all sizes, offering flexible programs built around your current sales and service model. If you want to see how CPS can increase your warranty revenue or help you protect more of your inventory, just reach out—our team will walk through the options and get you set up quickly.