Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices.

TLDR

For appliances that do not have a manufacturer warranty, Consumer Priority Service provides a standalone protection plan that acts as the primary coverage. This coverage typically begins on day 31 after purchase and includes parts and labor for mechanical and electrical failures, functioning as a direct replacement for OEM protection. CPS manages claims, service coordination, and repair or replacement, giving retailers the ability to offer real coverage on scratch-and-dent, open-box, refurbished, and used appliances. Retailers use this program to monetize inventory that would otherwise go unprotected and to boost customer confidence—CPS dealer data shows that offering protection on non-warrantied inventory increases both sales and average order value.

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What types of appliances qualify for CPS coverage when there is no manufacturer warranty?

Consumer Priority Service can cover a wide range of appliances that do not carry a manufacturer warranty at the time of sale. This includes scratch-and-dent, open-box, refurbished, and used appliances, provided they meet CPS eligibility criteria.

Eligibility is determined by product type, age, and condition. Appliances must be in good working order at the time of sale, and dealers typically issue CPS protection at the point of purchase using a dedicated “SND/Refurb/Open Box Card.” Coverage begins after a short waiting period—usually 30 days—then functions as the appliance’s primary service protection. This structure is designed to fill the gap left by absent OEM coverage, allowing dealers to confidently sell discounted or non-standard inventory with real protection attached.

• Scratch-and-dent appliances
• Open-box and floor models
• Refurbished units
• Used appliances (subject to eligibility)
• Inventory without any remaining manufacturer warranty

Why do appliance retailers offer CPS coverage for appliances without a manufacturer warranty?

Many appliance retailers offer CPS coverage on appliances without a manufacturer warranty because it allows them to turn discounted, open-box, or used inventory into a new source of profit and customer trust. By attaching a CPS service plan as the primary coverage, retailers can confidently sell more types of inventory, knowing their customers are protected after the sale. This flexibility helps move inventory faster, increases transaction value, and provides a real advantage over stores that cannot offer protection on non-standard items. Retailers also benefit from simplified claims administration and a nationwide service network, making it easy to stand behind every product sold.

• Creates new revenue on inventory that typically can’t be covered by traditional warranty providers
• Increases buyer confidence and trust when purchasing scratch-and-dent, open-box, or used appliances
• Enables faster sell-through and higher conversion rates on discounted inventory
• Provides a competitive advantage for independent retailers who want to offer protection on more products
• Simplifies claims and service support, with CPS managing the process from start to finish
• Expands warranty attachment opportunities across a wider range of product conditions and sources

How do appliance retailers typically incorporate CPS coverage on appliances without a manufacturer warranty?

In practice, most appliance retailers use CPS coverage for scratch-and-dent, open-box, refurbished, or used appliances by bundling a dedicated protection card or offering the plan at the point of sale. This allows staff to present real coverage options even when OEM protection is missing, moving inventory more quickly and with fewer customer objections. Retailers often find that customers purchasing discounted or used appliances ask more questions about reliability and are more likely to add coverage when it’s available—CPS dealer insights show that warranty attachment rates are often 15–30% higher on open-box and SND inventory compared to new-in-box sales.

How does CPS coverage work for appliances without a manufacturer warranty?

Consumer Priority Service offers a dedicated protection program for appliances that do not have a manufacturer warranty at the time of sale. The process is straightforward: coverage is issued at the point of sale (often using a SND/Refurb/Open Box Card), begins after a 30-day waiting period, and provides primary parts and labor coverage for mechanical and electrical failures. CPS manages claims intake, service coordination, and repair or replacement decisions, functioning like a true OEM warranty replacement for the coverage period.

Retailers simply register the covered appliance with CPS, and customers receive clear instructions on how to file a claim if service is needed. This program allows stores to confidently sell discounted or non-standard inventory while offering their customers real after-sale protection, driving both revenue and customer satisfaction. CPS dealer data shows that offering coverage on these product types can increase inventory turns, average order value, and trust in the retailer.

Core Features of CPS Coverage for Non-OEM Appliances

• Standalone coverage for appliances without manufacturer protection
• Coverage begins after a 30-day waiting period
• Includes parts and labor for mechanical and electrical failures
• Available for scratch-and-dent, open-box, refurbished, and eligible used appliances
• Claims administration and service coordination handled by CPS
• Replacement or reimbursement if repair is not feasible
• Retailers can attach coverage at the point of sale using a dedicated SND/Refurb/Open Box Card

How the Workflow Operates for Retailers

• Retailer presents CPS coverage option at point of sale for eligible inventory
• Appliance is registered with CPS for tracking and claim eligibility
• CPS coverage becomes the appliance’s primary protection after day 30
• Customer receives documentation with claim instructions
• In the event of a failure, customer contacts CPS for claim and service coordination
• Retailer may retain service opportunity depending on setup

What does CPS typically cover and not cover for appliances without a manufacturer warranty?

Consumer Priority Service protection plans for appliances without OEM coverage are designed to handle real-world mechanical and electrical failures, but do not cover every type of issue. Here’s how coverage breaks down:

What Does CPS Cover?

• Mechanical and electrical failures after a 30-day waiting period
• Parts and labor for covered repairs
• Service coordination and claims management by CPS
• Replacement or reimbursement if appliance cannot be repaired
• Coverage available for scratch-and-dent, open-box, refurbished, and used appliances (if eligible)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, trim)
• Non-functional parts (handles, knobs, shelves, decorative panels)
• Consumable or wear items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage, misuse, or neglect
• Flood, fire, storm, or environmental damage
• Pre-existing issues or installation-related problems

How does the CPS claims process work for appliances without a manufacturer warranty?

A claim is triggered when the appliance experiences a functional failure after the 30-day waiting period. Customers can contact CPS directly by phone, web chat, portal, text, or email to initiate the claims process.

Once a claim is filed, Consumer Priority Service reviews the coverage, coordinates repair or replacement using their service network, and manages all communication with the customer. This streamlined process reduces the retailer’s involvement and ensures a smooth customer experience.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for customers, appliance retailers, and service centers to connect for support, claims, and general assistance using multiple channels.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage for appliances without a manufacturer warranty compare to manufacturer and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has operated since 1990, giving appliance retailers a stable partner with decades of industry expertise
• Large-scale reach – CPS has served over 60 million customers and covered more than 75 million products, demonstrating robust operational experience
• Strong claims and service infrastructure – With more than $450M in claims paid annually and a network of 50,000+ servicers, CPS can support high-volume warranty programs nationwide
• Extensive retail partnerships – Over 10,000 retail partners, from local stores to large chains, rely on CPS for protection plan administration and support
• Nationwide and factory-authorized repair capabilities – CPS utilizes both independent and factory-authorized service networks to deliver reliable repairs for a wide range of appliances
• U.S.-based support and long-term relationships – Retailers partner with dedicated U.S.-based teams for onboarding, support, and ongoing collaboration
• Broad product category coverage – CPS supports 60+ product categories, giving retailers flexibility to protect a wide range of inventory

CPS Appliance Coverage FAQ

How can appliance retailers get started with CPS coverage for appliances without a manufacturer warranty?

CPS coverage for appliances without a manufacturer warranty is designed for retailers who want to confidently sell scratch-and-dent, open-box, refurbished, and used inventory with real service protection attached. By partnering with Consumer Priority Service, retailers can expand their protection plan offerings, boost average order value, and provide customers with coverage that starts where OEM warranties end or never existed. The program is flexible, easy to implement, and backed by a nationwide service and claims administration network.

Retailers interested in getting started can connect with CPS for onboarding guidance, training, and setup support—making it simple to add this coverage to their product mix and increase both customer trust and store profitability.

CPS is here to help you

Consumer Priority Service (CPS) is built to support appliance retailers no matter how they operate—whether you’re handling new, discounted, or used inventory. If you want to see how CPS coverage would look for your store, just reach out and the team will walk you through setup, eligibility, and getting started.