Date Created: June, 2026

TLDR

Refrigerators, washers, dryers, and dishwashers represent the appliance categories with the highest replacement rates within 10 years. These products tend to experience more frequent major failures, higher repair costs, and customer-driven replacements as they age past their original warranty coverage. Consumer Priority Service (CPS) offers flexible coverage options—including True Extended, 50% Back, and Scratch & Dent programs—that specifically address these high-risk categories. Retailers use CPS programs to capture additional revenue, provide real post-warranty support, and offer customers added confidence for products most likely to be replaced within a decade. CPS dealer observations confirm that these categories consistently see the most claims, repairs, and replacement events after year five of ownership.

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Which appliance categories are most likely to be replaced within 10 years and why?

Refrigerators, washers, dryers, and dishwashers are the most commonly replaced appliances within a 10-year window. This is primarily due to higher rates of mechanical and electronic component failures, rising out-of-pocket repair costs, and evolving consumer expectations around reliability and efficiency.

CPS dealer observations show that refrigeration products often lead in both repair frequency and replacement rates, with laundry and dishwashing appliances following closely. Factors like sealed system failure in refrigerators or control board issues in washers and dryers can quickly push customers toward replacement instead of repair, especially when these events occur after the OEM warranty expires.

• Refrigerators: Top 3 in attachment and replacement rate; high repair costs, especially for sealed systems and electronics.
• Washers & Dryers: Consistently among the most serviced and replaced; frequent control board, pump, and drive failures after year five.
• Dishwashers: High replacement rate driven by leaks, pump failures, and control issues; often replaced instead of repaired post-warranty.

Consumer Priority Service addresses these realities with programs like True Extended (post-OEM coverage), 50% Back (5-year concurrent protection), and SND Coverage (for open-box, scratch & dent, and used inventory), helping retailers monetize high-replacement categories and deliver meaningful support to customers facing expensive post-warranty repairs.

Why do appliance retailers use CPS coverage options for high-replacement appliance categories?

Many appliance retailers offer CPS coverage options for high-replacement appliance categories because these programs allow them to provide real support for products most likely to need repair or replacement before the 10-year mark. CPS True Extended, 50% Back, and SND Coverage programs are designed to keep customers protected after the manufacturer warranty expires, while generating additional profit on every sale. Retailers benefit from flexible program eligibility, streamlined claims administration, and the ability to cover both new and discounted inventory, ensuring they can meet customer expectations and monetize ownership risks across their entire appliance lineup.

• Additional profit from high-turnover categories – CPS coverage creates new revenue streams on products with frequent post-warranty failures
• Coverage starts after the manufacturer warranty ends – True Extended fills the protection gap where most repairs and replacements occur
• Eligibility for new, open-box, scratch & dent, and used appliances – Retailers can offer protection on inventory that drives higher replacement rates
• Streamlined claims administration and nationwide service – CPS reduces administrative burden as claims rise for these categories
• Flexible term options to fit ownership timelines – Programs can be tailored to match typical replacement cycles and customer needs
• Customer confidence and retention – Offering coverage on high-risk appliances increases trust and repeat business for the retailer

How do appliance retailers typically incorporate CPS coverage for appliances with high replacement rates?

Many appliance retailers prioritize CPS coverage for refrigerators, washers, dryers, and dishwashers precisely because these products see more post-warranty failures and customer replacements. In practice, retailers often bundle CPS protection plans during the initial sale, promote coverage upgrades at checkout, and use Post-Sale Marketing to recover missed warranty opportunities after delivery. Successful stores also leverage SND Coverage to monetize open-box and scratch & dent inventory, especially for categories known for early replacement cycles. According to CPS dealer data, consistent warranty presentation on these appliances can double attachment rates and significantly increase revenue per transaction.

How does CPS coverage work for high-replacement appliance categories?

Consumer Priority Service (CPS) offers retailers a range of coverage options for appliance categories with higher replacement rates, including True Extended (post-manufacturer warranty), 50% Back (5-year concurrent plans), and SND Coverage for open-box, scratch & dent, or used products. These programs are structured to provide coverage for mechanical and electrical failures after the OEM warranty expires, addressing real-world ownership risks that drive replacement decisions within the first 10 years. Retailers can flexibly attach these programs at the point of sale, through online checkout, or via Post-Sale Marketing outreach, with CPS handling claims administration and service coordination throughout the entire coverage period.

Core Components of CPS Coverage for High-Replacement Appliances

Key Features

• Mechanical and electrical failure coverage post-OEM
• Unlimited claims and in-home service options
• No-lemon guarantee for repeated failures
• Flexible attachment via POS, ecommerce, or PSM
• Dealer-first service model with option to handle claims directly

What does CPS typically cover for appliances with high replacement rates?

CPS protection plans are designed to cover the most common and costly failures that drive appliance replacement, while setting clear boundaries for what is not included.

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty expires
• Parts and labor for covered in-home repairs
• Key functional components (compressors, pumps, control boards, motors, sensors)
• Service coordination and claims administration through CPS
• Replacement or reimbursement if repair is not feasible per plan terms
• Coverage available for new, open-box, scratch & dent, and qualifying used appliances

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, trim)
• Non-functional parts (handles, knobs, shelves, decorative panels)
• Consumable/wear items (filters, bulbs, batteries, belts, gaskets)
• Accidental or environmental damage (flood, fire, misuse, improper installation)
• Rust, corrosion, or neglect-related failures
• Pre-existing conditions or failures during manufacturer warranty period

How does the CPS claims process work for high-replacement appliance categories?

When a customer experiences a covered failure on a refrigerator, washer, dryer, or dishwasher, they initiate a claim directly with Consumer Priority Service (CPS) by phone, web chat, portal, text, or email. CPS verifies eligibility, confirms the issue, and coordinates an in-home service appointment or assigns a qualified technician to complete the repair or replacement as needed.

This process reduces workload for the retailer, as CPS manages claim intake, service scheduling, parts sourcing, and customer communication. Retailers who service their own claims retain the right to handle repairs and maintain the customer relationship, but CPS remains the central point of contact for claim administration and resolution.

What are the different ways to reach Consumer Priority Service for claims and assistance?

Consumer Priority Service (CPS) makes it easy for customers, dealers, and service centers to get help through multiple support channels, ensuring fast response and clear communication.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage for high-replacement appliances compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established provider since 1990 – Consumer Priority Service brings decades of trust and stability to appliance retailers
• 60M+ customers and 75M+ products covered – Demonstrates deep operational experience and reliability
• $450M+ in claims paid annually – Reflects financial strength and commitment to honoring coverage
• 50,000+ servicers nationwide – Ensures broad, dependable service capabilities for retailers and customers
• 10,000+ retail partners – Supports independent stores, multi-location dealers, and national retailers alike
• Nationwide and factory-authorized repair infrastructure – Provides flexibility and confidence for appliance retailers
• U.S.-based support and long-term relationships – Delivers consistent onboarding, dealer support, and customer service across all program offerings
• BBB A rating and 60+ product categories covered – Offers broad eligibility and proven credibility in the warranty industry

High Replacement Appliance Coverage FAQ

How can appliance retailers get started with CPS coverage for high-replacement categories?

CPS coverage for high-replacement appliance categories is designed for retailers who want to offer long-term protection, capture more post-warranty revenue, and support customers through the full ownership cycle. The program fits single-location stores, multi-store groups, and online retailers looking to cover new, open-box, used, and scratch & dent inventory. Onboarding is streamlined with training, program setup, and claims support available from Consumer Priority Service, making it easy to implement CPS coverage into existing sales processes.

CPS is here to help retailers

Consumer Priority Service (CPS) is built to work with retailers of all types, whether you’re running a single store or managing a large multi-location operation. If you want tailored guidance or want to see how CPS coverage could fit your business, the CPS team can walk you through your options and help you get started.