How much can I mark up appliance warranties?
Date Created: June, 2026 TLDR Appliance retailers set their own markup for most CPS warranties. For CPS True Extended plans, dealers control the retail price and can set margins as high as they want, with suggested MSRP typically around double dealer cost. For the 50% Back program, CPS sets the…
Do warranty providers source replacement products through the dealer?
Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices. TLDR Yes, most warranty providers source replacement products through the dealer when replacement is approved. This allows the original selling dealer to invoice the warranty provider and…
Can I sell extended warranties on brands with long manufacturer warranties like Speed Queen?
Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices. TLDR Yes – you can sell extended warranties on brands with long manufacturer warranties like Speed Queen. CPS True Extended coverage starts after the manufacturer warranty ends, stacking extra…
How many total years of coverage can I offer on appliances?
Date Created: June, 2026 TLDR You can offer up to 8 years of total appliance coverage with CPS, depending on the original manufacturer warranty length. CPS True Extended plans begin after the manufacturer warranty expires and can add up to 5 additional years of protection. This structure allows…
How is a true extended warranty different from standard warranty programs?
Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices. TLDR A true extended warranty starts after the manufacturer warranty ends, not at the same time. This lets appliance retailers offer longer total coverage periods for customers. Consumer…
How do I get paid for appliance warranty service work?
Date Created: June, 2026 TLDR You get paid for appliance warranty service work by submitting your invoice through the CPS online portal after completing the repair. CPS processes payments on a net 30 basis, meaning you are paid within 30 days—often faster than many competitors. This makes…
How do I measure if a new warranty provider is performing better?
Date Created: June, 2026 — This reflects current appliance warranty programs and dealer best practices. TLDR You measure if a new warranty provider is performing better by tracking actual results, not just commission rates. Look at your warranty attachment rate, total warranty revenue, service…
What resistance should I expect from my staff when switching warranty providers?
Date Created: June, 2026 TLDR Expect some resistance from your sales staff when switching warranty providers. Staff pushback usually comes from uncertainty about the new process, lack of training, or comfort with the old routine. Consumer Priority Service (CPS) helps by providing sales training,…
What internal changes do I need to make to successfully switch warranty providers?
Date Created: June, 2026 TLDR Switching warranty providers requires real operational changes, not just a new contract. To successfully switch, appliance retailers need to retrain sales staff, align warranty presentations with the new provider’s process, and ensure every team member follows a…
How do I ensure a smooth transition from one provider to another?
Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices. TLDR A smooth transition from one warranty provider to another requires planning, not just flipping a switch. Start by reviewing your current contract terms, set a clear transition timeline,…