How does the no-lemon policy actually work in practice?
Date Created: June, 2026 TLDR A no-lemon policy means repeated repairs trigger a replacement instead of endless fixes. If an appliance has multiple covered failures for the same major issue, CPS Warranties will stop authorizing repairs and move to a replacement. This protects both the customer…
Do warranty providers track repeat claims on the same product?
Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices. TLDR Yes, most warranty providers track repeat claims on the same product. Tracking repeat claims helps determine if a product should be repaired again or replaced. Consumer Priority Service…
What information is required when submitting a warranty claim?
Date Created: June, 2026 TLDR You need the customer’s contact details, product information, and a clear description of the problem to submit a warranty claim. CPS asks for the customer’s name, phone, and address, plus the appliance model and serial number if available, and a brief description of…
What happens after a warranty repair is completed?
Date Created: June, 2026 TLDR After a CPS warranty repair is completed, the servicer submits the final invoice and confirms the job in the portal. This triggers claim payment processing and officially closes the claim. Consumer Priority Service manages all documentation and keeps both the dealer…
Can I decline a warranty claim as a servicing dealer?
Date Created: June, 2026 TLDR Yes – servicing dealers can decline or request removal from a CPS warranty claim. If you do not want to handle a claim, you must indicate this in the CPS system so the claim can be reassigned. Consumer Priority Service makes it easy for dealers to stay involved or…
What happens if I am booked out and cannot service a customer quickly?
Date Created: June, 2026 TLDR If you’re booked out and cannot service a customer quickly, you must let CPS know right away. CPS expects dealers to communicate delays or request a reassignment if they can’t provide timely service. Leaving a claim idle creates a poor customer experience and may…
How do warranty providers handle technician availability conflicts?
Date Created: June, 2026 TLDR Warranty providers handle technician availability conflicts by giving dealers options to reschedule, reassign, or escalate claims for faster service. If a technician isn't available, the claim can be rescheduled, given to another service provider, or escalated to…
Can I transfer a warranty claim to another service provider?
Date Created: June, 2026 TLDR Yes – you can transfer a warranty claim to another service provider if needed. If the original dealer can’t complete the work, Consumer Priority Service (CPS) will reassign the claim so the customer is still serviced. CPS coordinates claim transfers, ensures coverage…
What happens if I cannot service a claim I received?
Date Created: June, 2026 TLDR If you can’t service a claim, CPS will handle it for you. You can request to have the claim closed or reassigned to another authorized servicer. Consumer Priority Service manages the reassignment, so your customer still receives prompt support. This keeps your…
Can I assign claims to my own technicians?
Date Created: June, 2026 TLDR Yes, you can assign CPS warranty claims to your own technicians. Consumer Priority Service gives appliance retailers first right of refusal on all service claims, putting you in control of the repair process. CPS coordinates claims but lets the dealer choose to…