Date Created: June, 2026

TLDR

Yes, you can sell appliance warranties for commercial and business customers with Consumer Priority Service. CPS offers specially structured commercial coverage for appliances used in offices, multi-family residences, retail, education, and other non-residential settings. These commercial plans are designed to cover eligible mechanical and electrical failures that occur under business use, with terms and eligibility different from standard residential protection. Retailers benefit by expanding warranty sales to a wider customer base, generating new revenue from commercial projects, and supporting clients with post-sale service and claims administration. According to CPS dealer data, adding commercial coverage options can significantly increase total protection plan sales and customer engagement.

CPS APPLIANCE WARRANTY PROGRAM

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What types of commercial appliances and settings can CPS cover?

Consumer Priority Service can cover a wide range of appliances installed in commercial, business, and institutional environments. This includes offices, multi-family residences, schools, hospitality, healthcare, retail spaces, and more. Commercial coverage applies to eligible refrigerators, laundry equipment, dishwashers, ovens, ranges, and other major appliances placed in non-residential settings.

• Offices and corporate workspaces – breakroom refrigerators, microwaves, dishwashers, laundry units
• Multi-family and apartment complexes – in-unit appliances, common area laundry
• Retail and hospitality – staff breakroom appliances, showroom models
• Healthcare and education – staff kitchenettes, dormitory laundry
• Commercial kitchens and light food service (varies by use case)
• Other business environments where appliances are not installed in single-family residences

What benefits does offering CPS commercial appliance coverage provide to appliance retailers?

Many appliance retailers offer CPS commercial appliance coverage because it allows them to serve a broader range of customers, including businesses, multi-family property managers, and institutions. By providing warranty options tailored for non-residential use, retailers can unlock new revenue streams, support commercial projects, and build stronger relationships with business clients. Commercial plans also help retailers differentiate their store, win bids on larger jobs, and ensure their commercial customers receive reliable post-sale support and claims administration. This flexibility is especially valuable as more retailers look for ways to grow sales beyond traditional residential transactions.

• Creates new revenue streams by allowing warranty sales to business, multi-family, and institutional buyers
• Expands the retailer’s customer base beyond standard residential appliance sales
• Provides a competitive advantage on commercial bids and large projects
• Supports long-term relationships with commercial property managers and organizations
• Includes claims administration and post-sale support for business clients
• Offers flexible coverage options for a wide range of commercial appliance types and settings

How do appliance retailers typically offer CPS commercial appliance coverage to business customers?

Many appliance retailers incorporate CPS commercial appliance coverage by proactively discussing protection options with business buyers and property managers at the point of sale or during project quoting. Experienced retailers often bundle commercial warranty options with appliance packages for offices, apartments, or facilities, making it easy for business clients to add coverage during procurement. According to CPS dealer observations, top-performing stores track commercial sales opportunities and ensure their teams are trained to explain the differences between residential and commercial coverage, which leads to higher attachment rates and repeat business from commercial accounts.

How does CPS commercial appliance coverage work for business customers?

CPS commercial appliance coverage is designed for non-residential environments and offers protection against eligible mechanical and electrical failures during commercial use. The program applies to appliances placed in offices, multi-family housing, retail, education, healthcare, and similar business settings, with coverage terms adapted for higher-use or shared environments. Retailers enroll eligible products at the time of sale and select the appropriate commercial coverage plan, which is separate from standard residential options.

Claims, service, and administration are managed by Consumer Priority Service, with direct support for both the retailer and the business customer. Retailers can monitor sales and service activity through the CPS dealer portal, and CPS provides clear documentation, support, and claims handling tailored for commercial clients. This structure helps retailers build long-term commercial relationships while keeping the warranty process simple and scalable.

Key Features of CPS Commercial Appliance Coverage

• Protection for eligible appliances in non-residential settings (business, multi-family, schools, healthcare, retail, hospitality)
• Coverage for mechanical and electrical failures from normal commercial use
• Separate plan structures for commercial vs. residential appliances
• Claims administration, service coordination, and support handled by CPS
• Flexible plan terms and durations to fit different business needs
• Dealer portal for order entry, claims visibility, and performance tracking

How Retailers Interact With the Program

• Identify commercial sales opportunities (office buildings, apartment complexes, business clients)
• Quote and attach CPS commercial coverage at point of sale or during project bidding
• Provide CPS documentation and claims instructions to business customers
• Monitor commercial warranty activity and support through the CPS dealer portal
• Leverage CPS support for onboarding, training, and ongoing commercial sales guidance

What does CPS typically cover and exclude for commercial appliance use?

Commercial plans from Consumer Priority Service are tailored for business use and include clear definitions of what is and isn’t covered, so retailers and business customers know what to expect.

What Does CPS Cover?

• Mechanical and electrical failures during normal commercial use
• Functional parts critical to appliance operation (motors, compressors, control boards, pumps)
• Parts and labor for eligible covered repairs
• Service coordination and claims management through CPS
• Replacement or reimbursement if repair is not feasible

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint or finish issues)
• Non-functional parts (handles, shelves, knobs, trim, glass shelves)
• Consumable and wear-and-tear items (filters, bulbs, batteries, belts, gaskets)
• Accidental or environmental damage (physical impact, flooding, fire, power surges)
• Failures caused by misuse, abuse, neglect, or improper installation
• Pre-existing conditions or issues present before coverage was purchased

How does the CPS claims process work for commercial appliance coverage?

When a business customer experiences a covered appliance failure, they initiate a claim directly with Consumer Priority Service using phone, web portal, chat, or email. CPS reviews the claim details, confirms coverage eligibility, and coordinates service with a qualified technician or dealer service department.

CPS manages the entire claims process, from scheduling repairs to communicating updates, so the retailer’s involvement is minimal after the initial sale. This ensures business clients receive prompt service and clear communication, while retailers can focus on new sales and ongoing account relationships.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for business customers, retailers, and service centers to get support or file a claim through multiple channels. Whether you need assistance with a commercial claim, coverage question, or technical support, CPS is easy to reach and responsive.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS commercial appliance coverage compare to manufacturer and standard warranty plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established partner since 1990, giving appliance retailers decades of industry experience to rely on
• Over 60 million customers and 75 million products covered by CPS, reflecting deep operational scale and trust
• $450M+ in claims paid annually and a network of 50,000+ servicers nationwide, ensuring robust service support for retailers and customers
• Works with more than 10,000 retail partners, including independent stores, distributors, and multi-location chains
• Supports nationwide and factory-authorized repair capabilities, helping retailers deliver reliable service for commercial and residential clients
• U.S.-based support team focused on onboarding, training, and ongoing retailer partnership
• Covers 60+ product categories, providing flexibility across appliance, electronics, and specialty retail inventory
• Maintains an A rating with the BBB, reinforcing CPS as a trusted, stable provider for appliance retailers

CPS Commercial Appliance Coverage FAQ

How can appliance retailers get started with CPS commercial appliance coverage?

CPS commercial appliance coverage is designed for appliance retailers and distributors who want to offer protection to business, multi-family, and institutional clients. The program gives retailers a way to serve a broader customer base, increase revenue, and handle commercial warranty claims with dedicated support from Consumer Priority Service. Whether you sell appliances to offices, apartment complexes, schools, or healthcare facilities, CPS commercial plans provide the flexibility and operational support needed for non-residential projects.

Retailers interested in adding CPS commercial appliance coverage can reach out for onboarding, plan documentation, and sales training. The CPS team helps tailor the process for your business model and offers ongoing support to make commercial warranty sales easy and profitable.

CPS is here to help you

Consumer Priority Service (CPS) is already structured to support appliance retailers, distributors, and multi-location operations with tailored commercial coverage options. If you want to see how CPS commercial plans can be implemented for your business customers, contact the CPS dealer team for direct guidance and support.