Date Created: June, 2026

TLDR

Yes, appliance dealers working with Consumer Priority Service can set their own service rates for warranty work. These rates are established during onboarding and are consistently applied when warranty claims are processed, rather than being dictated per job. This approach gives retailers more control over service revenue and aligns warranty work with their operational model. According to CPS dealer observations, this flexibility is a key reason many retailers prefer to handle warranty claims through CPS programs.

How do dealers set and use their own service rates with CPS?

Dealers set their service rates with Consumer Priority Service during the onboarding process. Once these rates are submitted and confirmed, they become the standard for all approved warranty work performed by the dealer on CPS-covered claims.

This means that whenever a customer files a claim and the dealer performs the repair, the dealer is paid according to their agreed-upon rates—not a rate dictated on a per-job basis. Most appliance retailers appreciate this consistency because it allows for better revenue planning and supports in-house service department profitability.

• Service rates are set at onboarding, not per claim
• Rates apply to all eligible CPS warranty work performed by the dealer
• Dealers retain control over their service revenue stream
• CPS handles claim administration and payment based on the established rates

Why do appliance retailers use dealer-set service rates with CPS?

Many appliance retailers choose dealer-set service rates with Consumer Priority Service because it gives them control over how much they earn on warranty work, creates predictable service revenue, and supports the profitability of their in-house service departments. By locking in rates during onboarding, retailers avoid uncertainty and can plan their service operations around consistent, reliable compensation for covered repairs. This structure also ensures that warranty work stays aligned with the store’s existing service model without the need for job-by-job negotiation or external rate setting.

• Dealers control service revenue by setting their own rates with CPS, rather than accepting dictated per-job pricing
• Rates are locked in during onboarding, making warranty work predictable and easy to manage
• Service departments can plan staffing and profitability knowing approved claims will be paid at their agreed rates
• CPS handles the claims and payment process, reducing administrative hassle for the retailer
• This structure keeps warranty service revenue in-house, supporting long-term customer relationships
• Retailers report higher satisfaction and smoother operations compared to programs with variable or externally set rates

How do appliance retailers typically implement dealer-set service rates with CPS?

In practice, most appliance retailers establish their service rates with CPS as part of their initial onboarding and rarely change them after launch. Experienced dealers often coordinate with their service managers to make sure the rates reflect local labor costs and shop profitability goals. Once rates are set, retailers appreciate that all eligible CPS warranty claims use those rates automatically, allowing the service department to treat warranty work much like any other paid repair. CPS dealer data shows that this model encourages more dealers to participate in warranty servicing and helps stabilize repair revenue over time.

How does the dealer-set service rate process work with CPS?

Consumer Priority Service allows appliance retailers to set their own service rates for warranty work during onboarding. These rates are entered into the CPS system and become the default for all eligible claims where the dealer provides the service, rather than being negotiated or dictated by CPS on a per-job basis.

This process gives retailers clear revenue visibility and supports the operational needs of their service departments. When a warranty claim is approved and the dealer chooses to perform the repair, CPS pays the pre-established rate, ensuring claim payments are consistent and aligned with the dealer’s business model. This structure is designed to keep warranty servicing both profitable and straightforward for appliance retailers.

What is included and excluded in CPS warranty coverage for dealer-serviced claims?

It’s important for appliance retailers to know exactly what is covered when servicing claims under a CPS warranty program.

What Does CPS Cover?

• Mechanical and electrical failures due to normal use
• Parts and labor for covered repairs performed by the dealer or service center
• Major functional components (motors, boards, compressors, pumps, sensors)
• Claims administration and payment at the dealer’s set rates
• Service coordination through Consumer Priority Service

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, trim)
• Non-functional or accessory parts (handles, knobs, shelves, decorative panels)
• Consumables and wear items (filters, bulbs, gaskets, belts, batteries)
• Accidental damage, misuse, or environmental events (flood, fire, storm, power surge)
• Pre-existing conditions or installation-related issues

How does the CPS claims process work for dealer-serviced warranty claims?

When a customer experiences a covered failure and files a CPS warranty claim, they can contact Consumer Priority Service directly through phone, web, or portal. CPS reviews the claim details, confirms coverage eligibility, and offers the dealer the opportunity to perform the repair at their pre-set service rates.

CPS manages the entire claim workflow, from eligibility review to service coordination and payment. Dealers who service their own claims benefit from predictable compensation and reduced administrative effort, while customers receive guided support and consistent service quality.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for customers, appliance retailers, and service centers to get support, file claims, and access assistance through multiple channels. CPS provides direct access to real people and self-service portals for fast, flexible help.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS dealer-set service rate structure compare to manufacturer and traditional warranty programs?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been operating since 1990, supporting millions of customers and giving appliance retailers a long-standing, proven partner
• Large-scale customer and product coverage – CPS has covered over 75 million products for more than 60 million customers, reflecting deep operational experience across multiple categories
• Strong claims and service infrastructure – With over $450M in claims paid annually and a nationwide network of 50,000+ servicers, CPS is built to handle high-volume warranty programs
• Extensive retail partnerships – CPS works with over 10,000 retail partners, from independent appliance stores to large multi-location operations
• Nationwide and factory-authorized service capabilities – CPS supports both independent and factory-authorized repair networks, ensuring reliable service across different product types
• U.S.-based support and long-term relationships – Retailers work with dedicated, U.S.-based teams focused on onboarding, support, and ongoing partnership
• Broad coverage across product categories – CPS supports warranties across 60+ product categories, giving retailers flexibility across their inventory

Dealer-Set Service Rates with CPS FAQ

How can appliance retailers get started with dealer-set service rates through CPS?

Dealer-set service rates with Consumer Priority Service are designed for appliance retailers who want control, predictability, and profitability when servicing warranty claims. By establishing rates during onboarding, retailers ensure that warranty work stays aligned with their business model and supports long-term customer relationships. This structure is flexible and can be implemented by single-location shops as well as multi-store operations.

Retailers interested in setting their own service rates for CPS warranty work can reach out to the CPS dealer team for onboarding guidance and support at any time.

CPS is here to help you

Consumer Priority Service is built to support appliance retailers with different service models and business needs. If you want tailored guidance on setting up your own service rates or maximizing warranty revenue, reach out to the CPS team—they’ll make sure your program fits your operation from day one.