Date Created: June, 2026

TLDR

Yes, you can speak to other dealers who are actively using CPS warranty programs. Consumer Priority Service makes dealer references available so prospective retailers can hear directly from peers about their experience, support, and results with CPS. These conversations give you unfiltered feedback on service quality, program performance, and what to expect as a partner. Many appliance retailers find this peer validation helpful before implementing a new warranty program, and CPS offers this as part of its transparent and experienced approach.

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How does CPS provide dealer references for prospective retailers?

CPS offers prospective appliance retailers the opportunity to speak directly with current CPS dealer partners. When you request references, CPS connects you with retailers who are actively selling CPS warranties so you can have peer-to-peer conversations about real-world performance and support.

This approach helps validate the program from a retailer’s perspective—not just from a sales pitch. Many dealers use these conversations to ask about claims handling, revenue impact, onboarding, and ongoing support. According to CPS dealer observations, reference calls are one of the most effective ways to build trust and help retailers make confident decisions when evaluating new warranty providers.

• Direct peer conversations – Speak with retailers currently using CPS
• Operational insight – Learn how CPS fits into daily sales and service workflows
• Validation of support – Hear firsthand about onboarding, claims, and dealer experience
• Revenue discussion – Ask about attachment rates, profit margins, and program impact

Why do appliance retailers want to speak with other dealers using CPS?

Many appliance retailers want to speak directly with CPS dealer references before switching warranty providers because it gives them a clear, unfiltered look at how the program works in real stores. These conversations let retailers hear about actual service experiences, claims handling, onboarding support, and revenue results from peers who understand their business. By connecting with current CPS users, retailers can validate expectations, gain operational insights, and feel more confident about partnering with Consumer Priority Service for their protection plan offerings.

• Direct peer validation – Retailers can confirm CPS program performance and support by speaking to real dealers.
• Insight on dealer experience – References share firsthand accounts of onboarding, claims handling, and day-to-day partnership.
• Revenue and growth clarity – Dealers discuss warranty attachment rates, profit margins, and overall business impact.
• Trust and transparency – Open conversations help retailers make confident, informed decisions.
• Operational best practices – References often share tips for maximizing program success.
• Benchmarking – Retailers can compare their expectations with actual CPS dealer experiences.

How do appliance retailers typically use dealer references when evaluating CPS warranty programs?

Many appliance retailers use dealer reference calls as a practical step before switching providers or launching a new warranty program. In practice, retailers ask peer dealers about real claims experiences, onboarding support, day-to-day administration, and revenue outcomes. Stores often use these conversations to benchmark performance, validate service quality, and learn best practices that can be applied in their own operations. According to CPS dealer feedback, stores that speak with references tend to feel more confident and prepared when implementing CPS warranty programs.

How does the dealer reference process work with Consumer Priority Service?

When a retailer is interested in learning more about CPS warranty programs, Consumer Priority Service will connect them with one or more existing dealers willing to share their experiences. These dealer references are typically selected based on similar store size, product mix, or region to ensure the conversation is relevant and practical. The retailer can then speak directly with a peer, ask candid questions, and get a clear sense of how CPS supports its dealer network.

This process is designed to be transparent and peer-driven, giving prospective retailers real operational insight before making a decision. CPS dealer observations show that reference calls consistently help new partners set realistic expectations and accelerate onboarding, with many dealers reporting greater confidence after hearing about actual results from similar businesses.

Key Steps in the CPS Dealer Reference Process

• Request – Retailer asks CPS for dealer references
• Matching – CPS identifies current dealers with similar business profiles
• Introduction – CPS coordinates direct contact between the retailer and reference dealer
• Conversation – Retailer speaks with reference dealer, discussing onboarding, claims, revenue, and support
• Decision – Retailer uses feedback to make a confident choice about partnering with CPS

What Retailers Typically Learn

• How onboarding and training actually work
• What to expect from claims handling and support
• Attachment rate and revenue impact in real stores
• Best practices for integrating CPS programs into sales workflows
• Service and support responsiveness from CPS

What does CPS typically cover for appliance retailers?

When appliance retailers partner with Consumer Priority Service, coverage focuses on mechanical and electrical failures that occur during normal use after the manufacturer warranty expires. CPS programs are designed to cover the most common repair events that impact appliance function and ownership satisfaction, but there are important exclusions retailers should understand.

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty ends
• Parts and labor required for covered repairs
• Service coordination through CPS, including use of factory-authorized networks when available
• Replacement or reimbursement if repair is not feasible
• Coverage options for new, open-box, scratch-and-dent, refurbished, and eligible used appliances under select programs

What Is Not Covered by CPS?

• Cosmetic damage such as scratches, dents, paint issues, or rust
• Non-functional parts like handles, knobs, shelves, or decorative trim
• Consumable or maintenance items (filters, bulbs, belts, batteries, gaskets)
• Accidental damage, misuse, abuse, or neglect
• Water, flood, fire, storm, or natural disaster damage
• Pre-existing conditions or issues before coverage began
• Installation errors or external infrastructure problems

How does the CPS claims process work for appliance retailers?

When a customer experiences an issue with a covered appliance, they initiate a claim by contacting Consumer Priority Service directly—by phone, web chat, portal, text, Facebook, or email. The customer provides product and issue details, and the CPS team reviews coverage and verifies the claim quickly.

CPS then manages the entire service process, from assigning a technician to coordinating repair or replacement if needed, and keeps the customer updated throughout. This approach streamlines claims administration for the retailer, allowing CPS to handle service logistics while the dealer stays informed and can participate in the process if they choose.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for customers, appliance retailers, and service centers to get support through multiple channels. Whether you need help with claims, program details, or service coordination, CPS provides responsive, U.S.-based assistance by phone, chat, portal, text, and email.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS dealer reference access compare to traditional warranty programs?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been operating since 1990, supporting millions of customers and giving appliance retailers a proven partner
• Large-scale customer and product coverage – CPS has covered over 75 million products for more than 60 million customers, showing deep experience across appliances and electronics
• Strong claims and service infrastructure – With over $450 million in claims paid annually and a network of 50,000+ service providers, CPS delivers reliable support for warranty programs
• Extensive retail partnerships – CPS works with more than 10,000 retail partners, from independent appliance stores to national chains
• Nationwide and factory-authorized service capabilities – CPS supports both independent and factory-authorized repair networks, enabling dependable service for every covered product
• U.S.-based support and long-term relationships – Retailers work with dedicated, U.S.-based teams focused on onboarding, support, and partnership
• Broad coverage across 60+ product categories – CPS supports warranties for a wide range of inventory, providing flexibility for appliance dealers

CPS Dealer Reference FAQ

How can appliance retailers get started with CPS dealer references?

CPS makes it easy for appliance retailers to validate the program by connecting them with current dealer partners willing to share their real-world experiences. This direct, peer-to-peer approach allows retailers to hear about onboarding, claims support, revenue impact, and day-to-day operations before committing to CPS warranty programs. Whether you’re a single-store operation or a large retail group, speaking with other dealers helps set realistic expectations and supports confident decision-making.

If you’re interested in learning more or want to set up a reference call, CPS provides dedicated onboarding support and will guide you through the process step by step.

CPS is here to help you

Consumer Priority Service (CPS) works for retailers of all sizes and business models, from single-location stores to large dealer groups. If you want tailored guidance or want to hear directly from other CPS dealers, the CPS team is ready to help you get started and answer any questions about program fit or next steps.