Do warranty providers pay servicers directly or reimburse customers?
Date Created: June, 2026 TLDR Most appliance warranty providers pay servicers directly for approved repairs, not customers. This streamlines the claims process, encourages more repair partners to participate, and improves customer satisfaction. Consumer Priority Service (CPS) typically pays…
Can I choose which service companies handle my warranty repairs?
Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices. TLDR Yes – you can choose which service companies handle your warranty repairs with CPS. CPS allows dealers to onboard their preferred technicians or service companies, so you stay in control…
What happens if there is no authorized service technician in my customer's area?
Date Created: June, 2026 TLDR If there’s no authorized service technician nearby, CPS still completes the claim by assigning a qualified local or alternative provider. Consumer Priority Service (CPS) works with a broad network to ensure repairs happen, even in rural or hard-to-service areas. If…
Does CPS use manufacturer-authorized service technicians?
Date Created: June, 2026 TLDR Yes, Consumer Priority Service (CPS) uses manufacturer-authorized or factory-authorized service technicians whenever available. This approach helps match the service experience customers expect from the original manufacturer. CPS also supplements with a large…
Can my store handle warranty claims directly instead of the provider?
Date Created: June, 2026 TLDR Yes, your store can handle warranty claims directly with CPS. CPS gives appliance retailers full control to file claims, dispatch their own service teams, and manage repairs without sending customers to an outside call center. This dealer-first model is a core…
Can I process appliance warranty sales using Excel files?
Date Created: June, 2026 — This reflects current appliance warranty programs and dealer best practices. TLDR Yes — you can process appliance warranty sales using Excel or CSV files. CPS allows dealers to upload spreadsheets for bulk warranty order processing with minimal required data, no…
Do customers have to contact the warranty company first to file a claim?
Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices. TLDR No, customers do not have to contact the warranty company first to file a claim. Appliance retailers can file claims directly on behalf of the customer through the CPS dealer portal. This…
Can I send appliance warranty sales in monthly batches instead of real-time?
Date Created: June, 2026 TLDR Yes, you can submit appliance warranty sales to CPS in daily, weekly, or monthly batches instead of real-time. This gives retailers more flexibility to match their sales process and technology setup. Consumer Priority Service supports batch uploads, manual entry, and…
Can I submit appliance warranty orders using invoices instead of a system?
Date Created: June, 2026 TLDR Yes – you can submit appliance warranty orders using invoices or offline records instead of a system. Consumer Priority Service supports manual order entry, batch uploads, and invoice-based submissions for appliance warranty coverage. CPS does not require a POS…
Can I sell appliance warranties online and in-store using the same provider?
Date Created: June, 2026 TLDR Yes, you can sell appliance warranties both online and in-store using the same provider. Consumer Priority Service (CPS) supports unified coverage across physical stores and ecommerce platforms. CPS Warranties are designed for seamless multi-channel sales, with…