Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices.

TLDR

When an appliance is determined to be non-repairable or not cost-effective to fix, warranty providers generally move to a replacement rather than a prorated payout. Consumer Priority Service (CPS) handles these situations by sourcing the replacement through the original selling dealer and pays at the full original invoice value. This process keeps the retailer directly involved, preserves their revenue, and maintains customer trust. CPS dealer observations show this approach strengthens retailer-customer relationships and streamlines the claims experience.

CPS APPLIANCE WARRANTY PROGRAM

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How does CPS determine when to replace a non-repairable appliance?

CPS decides to replace an appliance when it is deemed non-repairable or not cost-effective to fix.

Consumer Priority Service uses a practical evaluation process—if a covered appliance cannot be restored to working condition or if repair costs exceed the value of the unit, replacement is triggered instead of further repair attempts. This decision is made after a qualified technician or service provider inspects the product and confirms that repair is not feasible. The replacement process is designed to move quickly and to keep the original selling dealer involved, which is a key differentiator for CPS and helps maintain a consistent customer experience.

• Qualified technician or service provider assesses appliance
• Repair options and costs are evaluated
• If repair is not possible or cost-effective, replacement is authorized
• Replacement is sourced through the original selling dealer at full invoice value
• Customer receives a new unit, and the dealer retains the replacement sale

What benefits does CPS’s replacement process for non-repairable appliances provide to appliance retailers?

Many appliance retailers value the CPS replacement process because it prioritizes the retailer’s role in the customer relationship and ensures full-value transactions for non-repairable appliances. Instead of a generic replacement or prorated settlement, CPS sources new units through the original selling dealer at the full original invoice value, which helps preserve retailer revenue, simplifies claims handling, and strengthens long-term customer loyalty. This approach keeps retailers at the center of the ownership experience while delivering a clear, consistent resolution to customers.

• Retailers retain full replacement revenue because CPS pays the original selling dealer at full invoice value for non-repairable appliances
• Customer relationships are preserved since the customer returns to the selling retailer for their replacement
• Claims handling is simplified—CPS manages the process, reducing administrative work for the retailer
• Retailers benefit from a consistent, non-prorated replacement approach that strengthens trust
• The process supports long-term loyalty by keeping service and replacement visibility with the original store
• CPS dealer data shows this model reduces customer confusion and improves satisfaction during major claims events

How do appliance retailers typically handle CPS replacements for non-repairable appliances?

Many appliance retailers using CPS Warranties find that keeping the replacement process in-house—where the original selling dealer provides the new appliance—maintains customer continuity and preserves margin. Experienced retailers often coordinate with CPS claims staff to ensure replacements are processed quickly and that customers are guided back to their store for the new unit, rather than being redirected to a third party or receiving a cash settlement. This hands-on approach not only supports revenue but also builds ongoing loyalty and future sales opportunities, according to CPS dealer observations.

How does the CPS replacement process work for non-repairable appliances?

Consumer Priority Service (CPS) manages replacements for non-repairable appliances by first confirming that the product cannot be repaired or that the cost of repair is not justified. Once that determination is made, CPS authorizes a replacement at the full original invoice value, ensuring the process is transparent and beneficial for both the customer and the selling dealer. The replacement appliance is sourced through the original dealer, which means the customer returns to the retailer they purchased from, and the retailer maintains the transaction and relationship.

For appliance retailers, this workflow means CPS handles the claims administration and coordinates the replacement logistics, eliminating the need for the store to negotiate with manufacturers or third-party fulfillment. Retailers benefit from retained replacement sales, streamlined service, and improved customer satisfaction, which CPS dealer data shows leads to higher repeat business and stronger long-term relationships.

Key Components of the CPS Replacement Process for Non-Repairable Appliances

• Non-prorated, full-value replacement – no depreciation or partial settlements
• Dealer-first process – retailer stays involved with the customer
• Streamlined workflow – CPS coordinates all logistics and paperwork
• Nationwide support – applies to all appliance categories covered by CPS

What does CPS typically cover and not cover when replacing non-repairable appliances?

Consumer Priority Service (CPS) focuses on covering mechanical and electrical failures that make an appliance non-repairable, with clear limits around exclusions.

What Does CPS Cover?

• Mechanical and electrical failures that cannot be repaired
• Functional components critical to appliance operation
• Parts and labor for covered service events
• Full replacement at original invoice value when repair is not possible
• Coverage applies to new, open-box, scratch-and-dent, and qualifying used appliances under eligible programs

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, appearance issues)
• Non-functional parts (handles, shelves, decorative trim)
• Consumables and wear items (filters, bulbs, belts, batteries)
• Accidental damage, misuse, neglect, or improper installation
• Environmental damage (flood, fire, natural disasters)
• Rust, corrosion, or pre-existing issues

How does the Consumer Priority Service (CPS) claims process work for appliance replacements?

A claim is initiated when a customer reports that their appliance cannot be repaired or is not cost-effective to fix, typically after a technician’s assessment. Customers can contact CPS directly by phone, web portal, text, email, or chat to start the process.

Once the claim is confirmed, CPS manages the replacement—verifying eligibility, sourcing the new appliance through the original selling dealer, and coordinating logistics. This reduces the retailer’s workload while ensuring the customer receives a replacement quickly and from their trusted local store.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) makes it easy for customers, dealers, and service centers to get support with multiple contact options. Whether you need to file a claim, check coverage, or get assistance, CPS ensures responsive help is always available.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS’s replacement process compare to manufacturer warranty and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established, experienced provider – Consumer Priority Service (CPS) has been operating since 1990, giving appliance retailers a proven partner with long-term industry presence
• Extensive product and customer coverage – CPS has covered over 75 million products for more than 60 million customers, reflecting deep operational experience
• Robust claims and service infrastructure – CPS pays over $450 million in claims annually and maintains a network of 50,000+ servicers nationwide
• Trusted by thousands of retailers – CPS works with more than 10,000 retail partners, from independent stores to large chains, supporting a wide range of dealer business models
• Nationwide and factory-authorized service – CPS provides both independent and factory-authorized repair capabilities, ensuring reliable support for every covered product
• U.S.-based support and proactive dealer relationships – Retailers benefit from dedicated, U.S.-based teams focused on onboarding, training, and ongoing partnership
• Broad product category support – CPS covers 60+ categories, allowing appliance retailers to offer protection across their entire inventory
• BBB A rated – CPS maintains a strong industry reputation and commitment to retailer trust and consumer satisfaction

CPS Replacement Process FAQ

How can appliance retailers get started with CPS’s replacement program for non-repairable appliances?

The CPS replacement program for non-repairable appliances is designed for appliance retailers who want to maintain customer relationships and maximize replacement revenue when repair isn’t possible. By sourcing replacements through the original selling dealer at full invoice value, Consumer Priority Service ensures that retailers stay in control of the transaction, streamline claims, and deliver a consistent customer experience.

Retailers interested in offering CPS Warranties or learning more about the replacement process can connect with the CPS dealer team for onboarding, guidance, and a walkthrough of how the program works in practice.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with all types of appliance retailers, from local stores to large dealer groups. If you want tailored guidance on how the replacement process would fit your store, just reach out to the CPS team—they’ll walk you through the setup and make sure you get started quickly.