Date Created: June, 2026

TLDR

The Consumer Priority Service (CPS) Shopify warranty app enables appliance retailers to offer extended warranties and protection plans directly within their Shopify store checkout flow. The app presents eligible customers with protection options as they shop, making it easy to add coverage alongside appliance purchases. Once installed, the app automates warranty attachment, order processing, and customer communication, while CPS manages claims, service coordination, and support using factory-authorized service providers where available. Retailers use the app to increase revenue per sale, improve average order value, and deliver a seamless ownership experience for online buyers—according to CPS dealer data, automated warranty presentation can increase online attachment rates by 10–20% compared to manual workflows.

How do appliance retailers use the CPS Shopify warranty app in their online stores?

Retailers use the CPS Shopify warranty app to present protection plan offers directly on product pages and during checkout, making it easy for customers to add coverage as part of their usual shopping experience. Successful stores configure eligible SKUs and pricing, then let the app handle offer placement, order processing, and customer documentation automatically. According to CPS retailer trends, stores that display warranty options before checkout see higher attachment rates and improved average order value, with many dealers reporting 10–25% increases in warranty penetration for qualifying appliances. The app is often set up to require no coding, so retailers can launch quickly and start capturing additional revenue from existing website traffic.

• Warranty offers display on eligible product pages and cart
• Customers add protection with one click before checkout
• Orders are processed automatically through CPS
• Claims and service are managed by CPS after the sale
• Retailers track warranty sales and performance within the Shopify dashboard

The CPS Shopify warranty app is available for quick installation at https://apps.shopify.com/cps-extended-warranty-upsell

Why do appliance retailers use the CPS Shopify warranty app?

Appliance retailers use the CPS Shopify warranty app to capture additional revenue from every eligible online sale while making the warranty experience seamless for their customers. The app automates the process of offering and attaching protection plans, so retailers earn more profit per transaction without changing their normal ecommerce workflow or adding manual steps. CPS handles the claims and service process after the sale, coordinating with factory-authorized service networks and taking the administrative load off the dealer. This approach helps stores improve average order value, increase warranty penetration, and deliver a smoother ownership experience for online buyers—key drivers for success in appliance ecommerce.

• Captures incremental profit on every eligible online sale by presenting warranties during checkout
• Automates warranty attachment and order processing, reducing manual work for retailers
• Improves average order value and revenue per visitor with minimal operational changes
• Uses factory-authorized service networks for claims and repairs, boosting customer trust
• Provides a fast, no-code setup—retailers can launch in minutes via the Shopify App Store
• Lets retailers track warranty sales and performance directly within their Shopify dashboard

How do appliance retailers use the CPS Shopify warranty app in their ecommerce workflow?

Retailers using the CPS Shopify warranty app typically set up eligible product SKUs and pricing, then rely on the app to present protection plan offers at the most effective points in the online shopping journey—product page, cart, and checkout. Many appliance dealers find that placing warranty options before checkout drives the highest attachment rates, while the app’s automation eliminates the need for staff involvement in day-to-day warranty processing. CPS dealer observations show that stores with clear warranty presentation and automated integration see more consistent warranty revenue, improved customer experience, and a measurable lift in average order value. The workflow is designed to let retailers focus on sales while CPS manages the back-end warranty administration and claims.

How does the CPS Shopify warranty app work for appliance retailers?

The CPS Shopify warranty app is designed to make warranty sales seamless for online appliance retailers by integrating directly with the Shopify platform. Once installed, the app automatically maps eligible appliances to the appropriate protection plans, presents warranty offers at key points in the shopping journey, and processes warranty orders in real time. Customers see clear protection options on product pages and at checkout, can add coverage with a single click, and receive documentation and claims instructions after their purchase.

Retailers do not need to change their checkout process or manage claims—everything from warranty enrollment to service coordination is handled by Consumer Priority Service. CPS uses factory-authorized service providers whenever possible to ensure repairs meet manufacturer standards, which reduces risk for the retailer and builds long-term customer trust. According to CPS retailer data, this approach has helped many dealers increase warranty penetration and average order value without adding operational complexity.

Key Features of the CPS Shopify Warranty App

• Fast Installation: App installs from the Shopify App Store in about 2 minutes with no coding required (Install link).
• Product Mapping: CPS automatically identifies eligible appliances and maps them to the correct protection plans.
• Warranty Offer Placement: Warranty options appear on product pages, in the cart, and at checkout, maximizing attachment rates.
• Seamless Checkout Integration: Customers can add protection plans with a single click during their normal shopping journey.
• Automated Order Processing: Warranty orders process in real time alongside product orders—no manual entry required.
• Customer Communication: Customers receive warranty confirmation, coverage details, and claims instructions automatically after purchase.
• Claims Administration: CPS manages all claims, using factory-authorized service networks when available, so retailers are not responsible for service or support.
• Performance Tracking: Retailers can monitor warranty sales, attachment rates, and program performance through the Shopify dashboard.

Operational Workflow

1. Retailer installs app and reviews eligible SKUs
2. Warranty offers display on eligible product pages and during checkout
3. Customer adds warranty plan, completes purchase as usual
4. CPS receives order and sends customer warranty documentation
5. Customer files claims directly with CPS if service is needed
6. CPS coordinates repairs or replacements, prioritizing factory-authorized service

This fully automated workflow allows appliance retailers to monetize existing online traffic, improve average order value, and deliver a seamless customer experience—all without additional manual processes or technical barriers.

What does CPS typically cover (and not cover) for appliance retailers using the Shopify app?

Coverage under Consumer Priority Service (CPS) warranty plans sold through the Shopify app is designed to protect customers from unexpected mechanical and electrical failures that occur under normal use, after the manufacturer warranty expires. The most common covered events involve core functional components required for appliance operation. Retailers should be clear that CPS coverage focuses on real failures, not cosmetic or avoidable issues.

What Does CPS Cover?

• Mechanical and electrical failures after the OEM warranty ends
• Parts and labor for covered repairs on eligible appliances
• Service coordination through CPS, with factory-authorized technicians when possible
• Replacement or reimbursement if repair is uneconomical or not feasible
• In-home service for most major appliances

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, appearance-only issues)
• Non-functional parts (handles, knobs, shelves, trim, decorative panels)
• Consumable or wear-and-tear items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage (drops, impacts, misuse, moving-related breakage)
• Environmental damage (flood, fire, storms, power surges, water intrusion)
• Improper installation, neglect, or pre-existing conditions

If the part is required for the appliance to function, CPS may cover it. If it’s cosmetic, maintenance-related, or caused by misuse, it is typically not covered.

How does the CPS claims process work for Shopify app warranties?

A claim is triggered when a customer experiences a covered appliance failure and contacts CPS through any of the available support channels—phone, web, text, or portal. The customer provides product and issue details, and CPS verifies eligibility based on the warranty plan and purchase record.

Once the claim is approved, CPS coordinates service using factory-authorized technicians when available, manages repair or replacement, and keeps the customer informed throughout the process. The retailer is not responsible for claims handling or service administration, making the process simple and efficient for both the customer and the store.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) makes it easy to access support, file claims, and get help through multiple channels. Whether you’re a customer, appliance retailer, or service provider, there are dedicated options for every need.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage through the Shopify app compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has operated since 1990, giving appliance retailers a trusted, long-term partner with decades of industry expertise
• Large-scale customer and product coverage – CPS has served over 60 million customers and covered more than 75 million products, reflecting extensive real-world service experience
• Strong claims and repair infrastructure – Over $450 million in claims paid annually and a national network of 50,000+ servicers ensure CPS can handle high-volume programs reliably
• Extensive retail partnerships – CPS works with more than 10,000 retail partners nationwide, supporting independent stores and large operations alike
• Nationwide and factory-authorized service capabilities – CPS offers both independent and factory-authorized repair options, ensuring repairs meet manufacturer standards
• U.S.-based support and long-term relationships – Retailers benefit from dedicated, U.S.-based support teams focused on onboarding, ongoing assistance, and partnership
• Broad coverage across product categories – CPS supports protection plans for over 60 product categories, allowing retailers to offer coverage across diverse appliance and electronics inventory

CPS Shopify Warranty App FAQ

Frequently Asked Questions

• Q: Can the CPS Shopify warranty app be installed on an existing Shopify store?
  A: Yes. The CPS app is designed for easy installation on new or existing Shopify stores with no coding required.
• Q: Does the CPS Shopify app support multiple warranty options per product?
  A: Yes. Retailers can offer different coverage terms and price points for eligible products.
• Q: How are warranty orders processed through the app?
  A: Warranty orders are automatically attached to the original product sale and processed in real time by CPS.
• Q: Is custom development required to use the CPS Shopify app?
  A: No. The app is plug-and-play, requiring no custom coding for most retailers.
• Q: How does CPS handle claims for Shopify warranty customers?
  A: Customers contact CPS directly to initiate claims. CPS manages all service, repair, and communication, often using factory-authorized service providers.
• Q: Can retailers track warranty sales and attachment rates?
  A: Yes. Retailers can view warranty sales and program performance within the Shopify dashboard or CPS portal.
• Q: Do warranty offers display on every product?
  A: No. CPS determines eligible SKUs, and the app only displays offers for qualifying appliances.
• Q: Can the app be used for categories beyond appliances?
  A: Yes. CPS supports protection plans for electronics, furniture, fitness, and other categories as well.
• Q: What happens if a customer returns an appliance?
  A: CPS warranty coverage is canceled and refunded according to CPS terms when the product is returned within the allowed period.
• Q: Who sets the warranty pricing for Shopify offers?
  A: Retailers work with CPS to set eligible plan options and pricing within program guidelines.
• Q: Is the CPS Shopify app compatible with other ecommerce platforms?
  A: The CPS Shopify app is specific to Shopify, but CPS offers integrations for BigCommerce and other platforms.
• Q: How long does it take to launch the app?
  A: Most retailers are live within minutes of installing and configuring the CPS app.
• Q: Can open-box or scratch-and-dent appliances be covered through the app?
  A: Yes, when eligible under CPS guidelines, these inventory types can be included in the warranty offering.
• Q: Does the customer receive warranty documentation after purchase?
  A: Yes. Customers receive coverage confirmation and claims instructions automatically by email.
• Q: Is there ongoing support for retailers after setup?
  A: Yes. CPS provides onboarding, ongoing support, and direct assistance for all participating retailers.

How can appliance retailers get started with the CPS Shopify warranty app?

The CPS Shopify warranty app is designed for appliance retailers who want to drive additional profit from online sales while making the warranty experience easy for both staff and customers. It automates warranty presentation, attachment, and order processing, while CPS manages claims and service through a nationwide, factory-authorized network. Retailers benefit from increased average order value, improved warranty penetration, and a fully supported onboarding process.

To learn more or get started, appliance retailers can install the CPS Shopify Warranty App directly from the Shopify App Store, or contact the CPS dealer team for tailored setup and support. The platform is built to fit how retailers already operate, whether you’re looking for a simple launch or a fully integrated warranty program.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate, whether that’s a simple setup or a fully integrated system. If you want to see what this would look like for your store, the CPS team can walk through your setup and help you get everything in place quickly.