Date Created: June, 2026

TLDR

Frigidaire appliances come with a standard 1-year manufacturer warranty that covers defects in materials and workmanship from the date of purchase. CPS True Extended coverage begins after this initial year and can extend protection for up to five additional years, for a maximum of six years total coverage. CPS also offers a 5-year 50% Back plan that runs concurrently with the manufacturer warranty, plus SND card options for open box, scratch-and-dent, or used appliances. These programs allow appliance retailers to offer flexible coverage and generate additional revenue while supporting their customers as appliances age.

How long can extended coverage last for Frigidaire appliances, and what are the main CPS options?

Frigidaire appliances are supported by a 1-year manufacturer warranty, after which extended coverage options from Consumer Priority Service (CPS) can take over. CPS True Extended coverage starts after the OEM warranty expires and can add up to five more years, meaning eligible Frigidaire appliances can be protected for up to six years from the purchase date.

Retailers commonly use three CPS coverage options: True Extended, 50% Back, and SND cards for open box, scratch and dent, or used inventory. True Extended offers the longest potential timeline since it only starts after the manufacturer warranty ends. 50% Back is a 5-year plan that overlaps with the OEM warranty and provides a partial refund if unused. SND card coverage fills the gap for inventory without OEM coverage, allowing dealers to add protection where most plans can’t.

According to CPS dealer data, offering multiple coverage types increases both total attachment rates and revenue per transaction, especially when retailers use SND cards to protect non-new inventory.

Why do appliance retailers offer extended coverage options from CPS for Frigidaire appliances?

Many appliance retailers offer CPS extended coverage for Frigidaire appliances because it allows them to provide long-term protection beyond the typical 1-year manufacturer warranty, while generating additional profit with each sale. By offering flexible coverage options—including True Extended, 50% Back, and SND cards—retailers can increase total warranty attachment rates, cover a wider range of inventory, and improve customer satisfaction by supporting appliances throughout their real-world ownership cycles. CPS makes it easy to match coverage to different ownership situations, letting stores capture more opportunity from both new and discounted inventory.

• Additional revenue on every sale – CPS extended coverage lets retailers earn profit beyond the initial product margin for both new and open box appliances.
• Longer-term customer protection – Coverage starts after the 1-year Frigidaire warranty, filling the common repair gap during years 2–6 of ownership.
• Flexible options for all inventory – Retailers can offer protection on new, open box, scratch-and-dent, and used appliances using CPS SND cards.
• Higher warranty attachment rates – Offering multiple CPS plans (True Extended, 50% Back, SND) increases the chance each customer buys coverage.
• Simplified claims and service support – CPS manages claims, service coordination, and customer contact, reducing administrative workload for the dealer.
• Stronger customer relationships – Extended coverage helps reinforce trust and retention, with many CPS dealers reporting higher repeat business from covered buyers.

How do appliance retailers typically incorporate CPS extended coverage for Frigidaire appliances into their sales and service process?

In practice, many appliance retailers introduce CPS extended coverage for Frigidaire appliances immediately after finalizing the product sale, presenting it as a way to extend the manufacturer-backed protection for as long as the customer plans to keep the appliance. Experienced retailers often leverage True Extended for new products and use SND cards for open box or scratch-and-dent units to maximize attachment rates across all inventory types. According to CPS dealer observations, stores that consistently present multiple coverage options—especially during the ownership discussion—achieve higher total warranty revenue and improved customer loyalty compared to those relying on standard extended plans alone.

How does CPS extended coverage for Frigidaire appliances actually work?

Consumer Priority Service (CPS) offers extended coverage options for Frigidaire appliances that begin where the manufacturer warranty ends, or fill gaps for inventory that lacks OEM coverage. CPS True Extended coverage starts after the standard 1-year Frigidaire warranty and can extend protection up to five more years, for a maximum of six years total. CPS 50% Back provides a 5-year plan that overlaps with the manufacturer warranty and offers a partial refund if unused. For open box, scratch-and-dent, or used appliances without OEM coverage, CPS SND cards deliver a full year of coverage, with the option to add True Extended for longer-term protection.

Retailers sell CPS plans at the point of sale or as part of follow-up customer outreach, and CPS manages all claims, service coordination, and customer communication. The result is a flexible, scalable system that helps dealers monetize every inventory category, support long-term ownership, and simplify post-sale service. CPS benchmarks show that when retailers offer all coverage options on both new and non-new inventory, they capture a larger share of warranty revenue and improve total attachment rates.

• Most repairs for Frigidaire appliances occur after the OEM warranty ends, making extended coverage especially valuable
• Offering all three programs together helps retailers maximize revenue and warranty penetration across all inventory types
• Retailers have full flexibility to price, present, and bundle coverage based on store strategy and customer needs

What does CPS typically cover for Frigidaire appliances—and what isn’t included?

CPS coverage is designed for real-world failures that affect appliance performance after the OEM warranty ends. Retailers should understand both the scope and the limits to set proper customer expectations.

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty (motors, compressors, control boards, pumps, sensors)
• Parts and labor for covered repairs, including in-home service coordination
• Food loss reimbursement (up to $250) for covered freezer failures
• Replacement or reimbursement if repair is not feasible
• Coverage for new, open box, scratch-and-dent, refurbished, and used appliances with the matching program

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, finish issues, cracked trim)
• Non-functional parts (handles, knobs, shelves, decorative trim, glass shelves)
• Consumables and wear items (water filters, bulbs, batteries, belts, gaskets, fuses)
• Accidental damage, misuse, abuse, or neglect
• Environmental/external damage (flood, fire, weather, power surges, installation problems)
• Pre-existing issues or failures during the OEM warranty period

How does the CPS claims process work for Frigidaire appliance coverage?

Customers file a claim by contacting CPS via phone, online chat, portal, text, Facebook chat, or email whenever a covered issue arises after the OEM warranty ends. CPS verifies eligibility, reviews the claim, and coordinates service with either the retailer or a qualified technician from its network.

CPS manages every step—assignment, repair authorization, communication, and resolution—so retailers can focus on sales and service revenue, not administrative tasks. Customers get clear instructions and updates throughout the process, and if the product can’t be repaired, CPS coordinates replacement with the selling dealer.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for anyone—customers, appliance retailers, or service centers—to get in touch for claims, support, or general questions. Multiple contact methods are available for fast, responsive assistance.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended coverage for Frigidaire appliances compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has operated since 1990, supporting millions of customers and giving appliance retailers a long-term, proven partner
• Large-scale coverage – CPS has covered over 75 million products for more than 60 million customers, reflecting deep operational experience across multiple categories
• Robust claims and service infrastructure – CPS pays more than $450 million in claims annually and maintains a network of 50,000+ servicers nationwide to support retailers of all sizes
• Extensive retail partnerships – With over 10,000 retail partners, CPS supports both independent appliance stores and large multi-location operations
• Nationwide and factory-authorized repair capabilities – CPS offers access to both independent and factory-authorized networks, ensuring reliable repairs across brands
• U.S.-based support and dedicated relationships – Retailers work with dedicated, U.S.-based teams focused on onboarding, training, and ongoing partnership
• Broad category flexibility – CPS supports coverage for 60+ product categories, letting retailers protect more of their inventory with a single provider

CPS Extended Coverage FAQ

• When does CPS True Extended coverage begin for Frigidaire appliances?
  CPS True Extended coverage begins after the 1-year Frigidaire manufacturer warranty ends.
• How many total years of coverage can a Frigidaire appliance have with CPS?
  Up to 6 years total—1 year OEM plus up to 5 years of CPS True Extended.
• Can CPS cover open box, scratch-and-dent, or used Frigidaire appliances?
  Yes, with a CPS SND Card, eligible open box, SND, and used appliances can be protected.
• What is the difference between CPS True Extended and 50% Back?
  True Extended starts after the OEM warranty; 50% Back runs for 5 years from purchase and offers a partial refund if unused.
• Does CPS coverage overlap with the manufacturer warranty?
  50% Back overlaps with OEM; True Extended starts after OEM ends.
• How do claims work with CPS coverage?
  Customers contact CPS directly, and CPS manages claim review, service coordination, and resolution.
• Can retailers offer both True Extended and SND Card coverage?
  Yes, retailers can stack SND Card coverage with True Extended for longer protection on non-new inventory.
• Do dealers need to handle service for CPS claims?
  Dealers have first right of refusal and can choose to service claims or have CPS coordinate with a network technician.
• Are cosmetic issues like scratches or dents covered?
  No, CPS excludes cosmetic damage—coverage is for mechanical and electrical failures only.
• Can CPS coverage be sold after the initial appliance sale?
  Yes, retailers can use CPS Post-Sale Marketing to recover missed warranty opportunities.
• Is there a deductible for SND Card claims?
  Yes, SND Card coverage includes a $99 deductible for eligible claims on open box or used appliances.
• What happens if a covered appliance can’t be repaired?
  CPS will coordinate a replacement or reimbursement through the selling dealer if repair is not feasible.
• Can coverage be included in financing or payment plans?
  Yes, CPS plans can be offered as part of financing to improve acceptance and increase revenue per transaction.
• How do dealers track CPS warranty sales and claims?
  Retailers can access real-time sales and claims data through the CPS Dealer Portal.
• What training or support does CPS provide to retailers?
  CPS offers onboarding, sales training, and ongoing account management to help retailers maximize program performance.

How can appliance retailers get started with CPS extended coverage for Frigidaire appliances?

CPS extended coverage is designed for appliance retailers who want to offer protection that lasts beyond the standard 1-year Frigidaire warranty. With flexible options for new, open box, and used inventory, CPS Warranties provide a straightforward way to increase revenue, support customers, and simplify claims administration. Retailers can get started quickly, with onboarding, training, and program support available for all store sizes.

If you’re interested in offering CPS extended coverage for Frigidaire appliances, reaching out to the CPS dealer team is the best next step. They can walk through your sales process, inventory, and integration needs to make sure the program fits your business goals.

CPS is here to help you

Consumer Priority Service (CPS) already supports appliance retailers across every kind of store setup, from independent dealers to large multi-location operations. If you want tailored guidance or to see how CPS extended coverage fits your business, just contact our team—they’ll walk you through the options and help you get started.