Date Created: June, 2026

TLDR

Thermador appliances typically include a 2-year manufacturer warranty that covers defects in materials and workmanship starting from the purchase date. Extended protection from Consumer Priority Service (CPS) begins right after the Thermador warranty ends, allowing coverage for up to 5 additional years—reaching as much as 7 years total. CPS also offers 50% Back plans (5 years from purchase, overlapping the OEM warranty) and SND cards for open-box, used, or refurbished products. These options give appliance retailers flexible ways to offer long-term protection and generate additional profit while supporting customers through the full ownership cycle.

How long does CPS True Extended coverage last for Thermador appliances?

CPS True Extended coverage for Thermador appliances begins after the factory 2-year warranty expires and can extend protection for up to 5 more years, totaling up to 7 years from the original purchase date.

This structure allows retailers to offer protection well past the typical manufacturer coverage window, which is especially important since most out-of-pocket repair costs occur after year two. According to CPS dealer observations, customers are much more likely to appreciate—and purchase—protection that matches how long they plan to keep their appliances, not just the first two years. CPS also provides 50% Back coverage (5 years from purchase) and SND cards for open box or used inventory, giving dealers multiple ways to monetize every sale.

What benefits does CPS extended coverage for Thermador appliances provide to appliance retailers?

Many appliance retailers offer CPS Extended Warranties for Thermador appliances because it gives them a practical way to generate more profit on every sale and support customers long after the initial purchase. By extending coverage to 7 years, retailers can meet customer expectations for premium appliance ownership and differentiate themselves from stores that only rely on manufacturer coverage. Flexible options like True Extended, 50% Back, and SND plans allow retailers to protect new, open-box, and used inventory, creating revenue opportunities across their entire product mix. This approach is backed by CPS dealer observations, which consistently show higher attachment rates and stronger customer retention when long-term coverage is available.

• Additional profit per Thermador sale—CPS coverage creates a new margin stream beyond the appliance itself
• Long-term customer support—Coverage extends up to 7 years, matching real-world Thermador ownership cycles
• Flexible inventory coverage—CPS allows protection on new, open-box, and qualifying used/refurbished Thermador units
• Stronger customer retention—Retailers offering post-warranty support see increased repeat business and loyalty
• Dealer-first claims process—Retailers have the option to service their own customers and retain service revenue
• Seamless claims handling—CPS manages claims, repairs, and replacements, reducing retailer workload

How do appliance retailers typically incorporate CPS extended coverage on Thermador appliances into their offerings?

Many appliance retailers integrate CPS Extended Warranties into their Thermador sales process by presenting protection options after the customer has selected their appliance, following best practices for attachment rates. Experienced dealers often offer both True Extended and 50% Back plans, explaining the difference in coverage timing and benefits, so customers can choose the option that fits their ownership plans. For open-box or used Thermador units, retailers attach SND coverage at the point of sale or bundle it with a True Extended plan to extend protection further. According to CPS retailer data, consistently presenting coverage on every eligible Thermador appliance—new or used—leads to higher overall warranty penetration and improved customer satisfaction.

How does CPS extended coverage for Thermador appliances actually work?

CPS Extended Warranties for Thermador appliances are designed to start where the manufacturer warranty ends, giving retailers a flexible way to offer protection that matches the real-world ownership cycle. The most common option is CPS True Extended, which begins after Thermador’s 2-year OEM warranty and can add up to five additional years of coverage, for a total of up to seven years from purchase. CPS 50% Back plans provide five years of total coverage from the purchase date and offer a unique refund feature if unused. The SND Card program allows retailers to cover open-box, used, or refurbished Thermador appliances from day 31 for one year, with the option to extend further by combining with True Extended.

Key Components of CPS Extended Coverage for Thermador Appliances

• True Extended Coverage Timeline – Begins after Thermador’s 2-year manufacturer warranty expires, extends coverage up to 7 years total (2-year OEM + 5-year CPS)
• 50% Back Plan – Runs for 5 years from purchase, overlaps with the OEM warranty, and refunds 50% of the plan price if unused
• SND Card Coverage – Designed for open-box, used, or refurbished Thermador appliances, starts on day 31 after purchase for one year; can be paired with True Extended
• Dealer-First Claims Model – Retailers can service their own customers or have CPS coordinate repairs, allowing for added service revenue and customer retention
• Flexible Eligibility – Coverage applies to new, open-box, scratch & dent, refurbished, and used Thermador appliances (with the correct program structure)
• Claims & Service Administration – CPS manages all claims, service coordination, and customer communication, reducing retailer administrative effort

Typical Workflow

1. Customer purchases Thermador appliance (new, open box, or used)
2. Retailer presents CPS coverage options (True Extended, 50% Back, or SND Card)
3. Customer selects desired coverage; retailer submits enrollment to CPS
4. OEM warranty covers first 2 years for new Thermador appliances; CPS coverage begins after OEM expires (or runs concurrently for 50% Back)
5. If a claim occurs, customer or retailer contacts CPS for claims administration and service coordination

What does CPS typically cover for Thermador appliances, and what is not covered?

CPS Extended Warranties are designed to cover real-world mechanical and electrical failures that can disrupt appliance ownership, but there are clear boundaries on what is and isn’t included.

What Does CPS Cover?

• Mechanical and electrical failures after the Thermador manufacturer warranty ends
• Critical functional parts such as compressors, motors, control boards, and sensors
• Parts and labor for covered repairs
• Service coordination, including in-home service when required
• Replacement or reimbursement if repair is not feasible
• Coverage for new, open-box, used, or refurbished Thermador appliances (with proper program)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chips, rust, or appearance issues)
• Non-functional or accessory parts (handles, knobs, shelves, trim, glass shelving)
• Consumable items (filters, bulbs, batteries, belts, gaskets, fuses)
• Accidental damage, misuse, abuse, or neglect
• Water, flood, fire, or natural disaster damage
• Pre-existing conditions or issues present before coverage start
• Installation errors, external plumbing, or power issues

How does the CPS claims process work for Thermador appliance coverage?

A CPS claim for a Thermador appliance starts when the customer contacts Consumer Priority Service via phone, web portal, text, email, or chat to report a covered failure. Customers provide details about the issue and their appliance, and CPS reviews the claim to confirm coverage and eligibility.

Once the claim is approved, CPS coordinates service—either giving the original retailer the option to handle the repair (first right of refusal) or assigning a qualified technician from its network. CPS manages all scheduling, parts, and communication, ensuring a smooth resolution while minimizing the dealer’s administrative workload.

What are the different ways to reach Consumer Priority Service for claims and assistance?

CPS makes it easy for customers, dealers, and service centers to get support or file claims using multiple contact channels. Quick access to help is part of the CPS operational model.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended coverage for Thermador appliances compare to manufacturer and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established warranty provider—Consumer Priority Service (CPS) has operated since 1990, giving retailers a proven, long-term partner
• Scale and reach—CPS has covered over 75 million products for more than 60 million customers across the U.S., reflecting deep experience
• Robust claims and service infrastructure—With $450M+ in claims paid annually and 50,000+ servicers nationwide, CPS can support high-volume programs
• Trusted by thousands of retailers—Over 10,000 appliance stores and retailers work with CPS, from independents to large dealer groups
• Nationwide and factory-authorized repair network—CPS supports both independent and factory-authorized service for reliable coverage
• U.S.-based support and long-term retail relationships—Retailers have access to dedicated, U.S.-based onboarding and support teams
• Broad product category support—CPS warranties cover 60+ categories, letting retailers protect all types of inventory

CPS Extended Coverage for Thermador FAQ

When does CPS extended coverage start on a Thermador appliance?

• CPS True Extended coverage starts the day after the Thermador 2-year manufacturer warranty ends.

How long can CPS True Extended coverage protect a Thermador appliance?

• Up to 5 additional years, for a total of up to 7 years from the purchase date.

Can CPS coverage be added to open-box or used Thermador appliances?

• Yes, the SND Card program allows coverage on open-box, used, and refurbished Thermador appliances.

What is the difference between CPS True Extended and 50% Back plans?

• True Extended starts after OEM warranty ends and can go up to 7 years total; 50% Back starts at purchase, lasts 5 years, and offers a 50% refund if unused.

How does the SND Card work for Thermador appliances?

• SND Card coverage starts on day 31 for one year and can be extended with True Extended if combined at purchase.

Who handles claims for CPS coverage on Thermador products?

• All claims are managed by CPS, with the option for the retailer to service their own customers if desired.

What does CPS typically cover on Thermador appliances?

• Mechanical and electrical failures, critical functional parts, and labor for covered repairs after the OEM warranty ends.

What is not covered under CPS for Thermador appliances?

• Cosmetic damage, non-functional parts, consumables, accidental damage, and issues caused by misuse or external factors.

Can retailers set their own margin for CPS coverage?

• Yes, retailers control pricing for most CPS programs, allowing them to set their own profit structure.

How do customers file a claim for a covered Thermador appliance?

• Customers can file claims by phone, portal, text, email, or chat, and CPS coordinates the repair or replacement process.

Does CPS coverage overlap with the Thermador manufacturer warranty?

• CPS True Extended begins after OEM coverage; 50% Back overlaps for the first 2 years and extends to 5 years total from purchase.

Are replacement or reimbursement options available if a Thermador cannot be repaired?

• Yes, if a covered Thermador appliance cannot be repaired, CPS may arrange for replacement or reimbursement through the selling dealer.

Does CPS coverage require appliances to be new?

• No, CPS offers coverage for new, open-box, used, and refurbished Thermador appliances under the appropriate program.

How does offering CPS plans impact retailer profits?

• Retailers generate additional margin on every covered Thermador sale, with warranty revenue often ranking among the highest-margin items in the store.

What is the claims experience like for customers?

• CPS manages the claims process from start to finish, providing multiple support channels and a streamlined service experience.

How can appliance retailers get started with CPS extended coverage for Thermador appliances?

CPS Extended Warranties for Thermador appliances give retailers a practical way to increase revenue and offer protection that goes far beyond the standard manufacturer coverage. Designed for both new and open-box or used inventory, CPS plans like True Extended, 50% Back, and SND Cards are flexible, easy to implement, and backed by a streamlined claims process that retailers and customers appreciate.

Retailers interested in adding CPS coverage can get started quickly—CPS provides onboarding, training, and account support to help stores launch these programs with minimal friction and maximum impact.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate, from small independents to multi-location groups. If you want to see what this would look like for your store, reach out to the CPS dealer team for straightforward guidance and fast onboarding.