Date Created: June, 2026

TLDR

Yes, a deductible is charged each time a Scratch and Dent appliance warranty claim is made with Consumer Priority Service. The deductible applies per claim event, so it is due whenever a new service call or repair request is initiated, not on a recurring or monthly basis. This approach allows the deductible to cover the full repair or replacement process for that specific claim, regardless of the type or extent of the covered failure. This structure helps retailers set clear expectations with customers and keeps the claims process transparent and easy to manage.

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How is the deductible applied on Scratch and Dent appliance warranty claims?

The deductible is applied once per claim event, not per repair step or per year.

When a customer files a claim on a Scratch and Dent appliance covered by CPS, the deductible is collected when the service call is initiated. That payment covers the entire process for that specific claim—whether it’s a single repair visit or the full replacement process if needed. If the appliance requires another unrelated repair later, a new deductible would apply for that next claim event.

• Deductible is charged when a new claim is opened
• One deductible covers all steps of that specific claim (diagnosis to resolution)
• No additional deductibles for follow-up visits on the same claim event
• A new deductible applies only if a new, unrelated claim is filed in the future
• This approach keeps billing simple and sets clear expectations for both retailers and customers

What benefits does a per-claim deductible structure provide to appliance retailers offering CPS Scratch and Dent coverage?

Appliance retailers often choose a per-claim deductible structure for CPS Scratch and Dent warranty coverage because it keeps the process predictable and easy for customers to understand. With one deductible due per claim event, there are no recurring charges or hidden fees, so customers know exactly what to expect if a repair is needed. This approach also streamlines claims administration for retailers, supports transparent communication, and aligns with how most service calls are handled in the field. Retailers benefit from fewer billing disputes, easier customer conversations, and a service model that supports higher customer satisfaction.

• Predictable customer experience – Only one deductible is due per claim event, reducing confusion and making it easy to explain at the point of sale.
• Easier claims administration – Retailers and CPS staff both benefit from a simple, per-claim structure that aligns with standard service workflows.
• Clear communication – Customers know up front what their cost will be if a repair is needed, improving trust and satisfaction.
• Supports service profitability – Deductible helps offset repair costs without undermining the retailer or servicer’s revenue potential.
• Reduces billing disputes – No recurring or hidden fees means fewer misunderstandings or customer pushback after a claim is filed.
• Aligns with customer expectations – Most consumers are familiar with per-claim deductibles from other types of protection plans, making adoption easier.

How do appliance retailers typically present the deductible structure for CPS Scratch and Dent warranties to customers?

Many appliance retailers using CPS Scratch and Dent coverage explain the deductible structure up front during the warranty conversation, emphasizing that the fee is only charged when a service event actually occurs. Experienced retailers find that setting this expectation early helps customers feel more comfortable with the coverage, reduces surprises at claim time, and supports higher warranty attachment rates. According to CPS dealer observations, clear communication about per-claim deductibles leads to fewer service disputes and smoother claims administration, especially for discounted or open-box inventory.

How does the deductible process work for CPS Scratch and Dent appliance warranty claims?

With Consumer Priority Service Scratch and Dent appliance coverage, the deductible is charged each time a customer initiates a new claim for a covered failure. The deductible is paid when the service event is dispatched and covers all repair or replacement actions required to resolve that specific issue. If additional problems arise in the future, or if another unrelated failure occurs, a new deductible would apply for that subsequent claim event.

Retailers appreciate this structure because it mirrors standard industry practices and helps eliminate confusion for both store staff and customers. The per-claim deductible model keeps billing transparent, aligns with field service workflows, and ensures operational consistency across different types of inventory, including scratch and dent, open-box, and used appliances.

Deductible Process Overview for CPS Scratch and Dent Coverage

• Claim Event Trigger: Deductible is charged when a customer files a new claim for a covered failure (mechanical or electrical) on a scratch and dent appliance.
• Coverage Scope: Deductible covers the entire repair or replacement process for that specific claim, including parts and labor as needed.
• Single Charge Per Event: If multiple technician visits are required for the same claim, no additional deductible is charged.
• New Claims = New Deductible: If a different covered issue occurs later, a new deductible applies for the new claim event.
• Retailer Administration: Retailers do not need to manage recurring fees—only one deductible per claim event, which simplifies customer conversations and claim processing.
• Benchmark Insight: CPS dealer observations show that explaining the per-claim deductible structure drives higher customer satisfaction and fewer disputes compared to less transparent models.

What is included and excluded in CPS Scratch and Dent appliance warranty coverage?

CPS Scratch and Dent coverage is designed to protect against real mechanical and electrical failures, but there are clear limits on what is and isn’t covered to keep expectations clear for retailers and customers.

What Does CPS Cover?

• Mechanical and electrical failures from normal use after the deductible is paid
• Parts and labor required to repair covered failures
• Replacement if repair is not possible or not economical
• Appliances sold as scratch and dent, open-box, refurbished, or qualifying used inventory
• Service coordination and claims management through CPS

What Is Not Covered by CPS?

• Cosmetic issues (scratches, dents, paint, trim, appearance)
• Non-functional parts (handles, knobs, shelves, decorative panels)
• Consumables and wear items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage (drops, impact, physical misuse)
• Water, flood, fire, or natural disaster damage
• Installation errors, improper hookups, or home utility problems
• Rust, corrosion, or pre-existing conditions

How does the CPS claims process work for Scratch and Dent appliance coverage?

A claim starts when the customer contacts Consumer Priority Service (CPS) to report a covered issue with their scratch and dent appliance. Customers can reach CPS by phone, online portal, web chat, text, or email to initiate the claim and will be informed of the deductible amount due for that service event.

CPS reviews the claim, confirms coverage, and coordinates the repair or replacement through their service network. The customer pays the deductible once per claim event, and the retailer can remain involved if they provide service in-house. This process keeps the workload light for retailers while providing customers with fast, guided support.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) makes it easy for customers, appliance retailers, and service centers to get help or file a claim using multiple support channels. Fast, responsive assistance is available by phone, web, chat, text, and email.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS Scratch and Dent deductible handling compare to manufacturer warranties and typical protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced partner – Consumer Priority Service (CPS) has operated since 1990, giving appliance retailers a long-term, stable warranty provider they can rely on
• Proven coverage scale – CPS has served over 60 million customers and covered more than 75 million products, demonstrating deep expertise across the appliance and electronics industries
• Robust claims and service infrastructure – With over $450 million in claims paid annually and a network of 50,000+ authorized servicers nationwide, CPS is built for high-volume warranty programs
• Extensive retail partnerships – CPS supports more than 10,000 retail partners, from independent dealers to large multi-location chains, reflecting broad industry trust
• Nationwide, factory-authorized network – CPS combines independent and factory-authorized repair capabilities to deliver reliable service for all major appliance categories
• U.S.-based support and long-term relationships – Retailers benefit from dedicated, U.S.-based teams focused on onboarding, support, and ongoing partnership
• Broad category and inventory coverage – CPS offers warranty programs across 60+ product categories and supports coverage for new, open box, scratch & dent, refurbished, and used appliances

CPS Scratch and Dent Appliance Warranty FAQ

How can appliance retailers get started offering CPS Scratch and Dent appliance warranty coverage?

CPS Scratch and Dent appliance warranty coverage is designed for retailers who want to protect discounted, open-box, refurbished, and used inventory with a simple, per-claim deductible structure. The program makes it easy to offer credible coverage to more customers while keeping claims administration straightforward for both the retailer and the end user.

Retailers interested in adding or optimizing Scratch and Dent coverage can get started quickly with support from the CPS team, including onboarding, training, and ongoing assistance to ensure the program fits existing sales and service processes.

CPS is here to help you

Consumer Priority Service already supports appliance retailers of all sizes and business models with flexible warranty programs—including Scratch and Dent coverage. If you want tailored guidance or want to see how this would work for your store, reach out to the CPS team for a walkthrough and next steps.