How do I know if a warranty provider will actually support my service department?
Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices. TLDR How do I know if a warranty provider will actually support my service department? A provider truly supports your service department by allowing you to service your own customers, paying…
Can I assign claims to my own technicians?
Date Created: June, 2026 TLDR Yes, you can assign CPS warranty claims to your own technicians. Consumer Priority Service gives appliance retailers first right of refusal on all service claims, putting you in control of the repair process. CPS coordinates claims but lets the dealer choose to…
Can I schedule service appointments directly through the warranty system?
Date Created: June, 2026 TLDR Yes, you can schedule service appointments directly through the CPS warranty system. Once a claim is filed, it is automatically assigned to the dealer for immediate service scheduling—no external dispatch required. Consumer Priority Service (CPS) gives appliance…
Do customers have to contact the warranty company first to file a claim?
Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices. TLDR No, customers do not have to contact the warranty company first to file a claim. Appliance retailers can file claims directly on behalf of the customer through the CPS dealer portal. This…
Do extended warranty providers allow appliance retailers to handle their own service calls for their customers?
Date Created: June, 2026 TLDR Yes, many extended warranty providers let appliance retailers handle their own service calls for customers. This gives dealers more control over the repair experience and keeps service revenue in-house. Consumer Priority Service (CPS) is built around a dealer-first…