Date Created: June, 2026

TLDR

Certain appliance brands—especially major names in refrigeration, laundry, and premium categories—generate more warranty claims due to complex electronics and higher ownership expectations. Brands with advanced features and smart components are more likely to experience claim activity, particularly outside the manufacturer warranty window. Consumer Priority Service tracks claim volume across brands and categories, noting that refrigerators and washers consistently rank among the highest for service events. Retailers use CPS Warranties to support long-term ownership, manage claims efficiently, and maintain customer trust after the initial sale.

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Which appliance brands are most frequently associated with warranty claims?

Brands with leading market share in refrigerators, washers, and smart appliances tend to see the most warranty claims according to CPS dealer observations and claim volume data. This includes high-volume manufacturers like Whirlpool, GE, LG, Samsung, and Frigidaire, as well as premium brands such as Sub-Zero, Wolf, Bosch, and Miele in their respective categories.

Most claim activity occurs after the manufacturer warranty expires, with smart features, electronics, and sealed system components driving repair needs. CPS service experience shows that modern refrigerators generate some of the highest claim rates, especially as units reach 3–6 years of age. Laundry appliances, particularly front-load washers, also rank high for claims due to electronic controls and frequent use.

• Refrigerators (all major brands) – Highest volume of claims, especially for sealed system and electronics issues
• Washers & dryers (GE, LG, Samsung, Whirlpool, Maytag, Electrolux) – Frequent claims for pumps, boards, sensors, and control systems
• Premium brands (Sub-Zero, Wolf, Bosch, Miele, Viking) – High claim volume in premium/luxury segments due to complex features and higher customer expectations
• Smart appliances (across brands) – Claim rates increase as software and electronic complexity grows

Retailers offering CPS True Extended, 50% Back, and SND Coverage programs can support customers through these high-claim categories while generating additional revenue and keeping service connected to their brand.

What benefits does offering CPS coverage provide to appliance retailers?

Many appliance retailers offer CPS True Extended, 50% Back, and SND Coverage because these programs help them manage service costs, drive additional profit, and support customers through the most claim-prone years of appliance ownership. By partnering with Consumer Priority Service, retailers can provide protection that starts after the manufacturer warranty, cover high-claim categories like refrigerators and laundry, and keep claims resolution tied to their store. CPS programs are designed to increase attachment rates, recover missed revenue, and create a stronger post-sale customer relationship—all while simplifying the claims process for both the retailer and the customer.

• Creates additional revenue on every sale by capturing warranty opportunities across high-claim brands and categories
• Extends coverage beyond the manufacturer warranty, supporting long-term customer ownership and retention
• Simplifies claims administration—CPS manages claims, service, and customer support, reducing the retailer’s operational burden
• Covers new, open-box, scratch-and-dent, and select used appliances, maximizing revenue from all inventory types
• Keeps repair and replacement opportunities with the original retailer, improving customer loyalty and repeat business
• Improves customer trust and satisfaction by providing clear, nationwide service infrastructure and fast claim resolution

How do appliance retailers typically use CPS warranty programs for high-claim brands?

Many appliance retailers use CPS True Extended and SND Coverage to ensure their customers have protection as appliances age and claim risk rises—especially for high-volume brands in refrigeration and laundry. Stores that track claim data by brand often prioritize extended coverage on products and categories with higher service rates, using CPS Warranties to keep repair opportunities and customer relationships in-house. Experienced retailers also leverage CPS 50% Back to increase attachment rates on new products, while using SND Coverage to monetize scratch-and-dent and open-box inventory without manufacturer support. According to CPS dealer trends, integrating these programs into the sales process helps retailers maximize profit and maintain control over the service experience.

How do CPS warranty programs for high-claim brands and categories actually work?

Consumer Priority Service offers a flexible suite of warranty programs designed to support the full lifecycle of high-claim appliance brands and categories. CPS True Extended coverage begins after the manufacturer warranty ends, providing up to 5 additional years of protection on eligible products. For new inventory, 50% Back allows retailers to offer a 5-year plan with a refund incentive if no claims are filed. Scratch-and-dent, open-box, refurbished, and used appliances can be covered through the SND program, which fills the gap left by the lack of OEM warranty.

Retailers enroll eligible appliances at the point of sale or after purchase, with CPS handling claims, service coordination, and customer support nationwide. The dealer retains first right of refusal on service, keeping repair revenue and customer contact connected to their store. All warranty administration, claims tracking, and program management are handled through the CPS dealer portal, making it easy to monitor performance and maximize revenue opportunities across all brands and inventory types.

• Retailers access program management, claims submission, and reporting through the CPS dealer portal
• Coverage adapts to brand volume, claim trends, and inventory mix
• First right of refusal structure keeps service revenue with the dealer
• Claims are handled centrally by CPS, reducing retailer workload

What does CPS typically cover and exclude for appliance warranty claims?

Coverage is designed to handle real mechanical and electrical failures, especially those that arise after the manufacturer warranty expires. There are clear boundaries on what is—and isn’t—included.

What Does CPS Cover?

• Mechanical and electrical failures (compressors, motors, pumps, control boards, sensors)
• Parts and labor for covered repairs after the OEM warranty ends
• Replacement or reimbursement if a repair isn’t feasible
• Food loss up to $250 for covered refrigerator/freezer failures
• Coverage options for new, scratch-and-dent, open-box, refurbished, and used appliances (depending on plan)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chips, rust, paint, trim)
• Non-functional or accessory parts (handles, knobs, shelves, decorative panels)
• Consumables and wear items (filters, bulbs, batteries, belts, gaskets, hoses)
• Accidental damage, misuse, or improper installation
• Environmental damage (flood, fire, storm, power surges)
• Pre-existing or manufacturer recall issues

How are appliance warranty claims handled by Consumer Priority Service (CPS)?

When a covered appliance experiences a functional failure, the customer starts a claim by contacting CPS—either by phone, web chat, online portal, text, or email. Claims can be filed at any time, with CPS guiding the customer through the process and collecting key details about the product, issue, and coverage.

Once the claim is submitted, CPS verifies eligibility and coordinates the next steps. If the retailer services their own products, they get first right to handle the repair; otherwise, CPS assigns a qualified technician. CPS manages all communication, service scheduling, and resolution—whether that’s repair, replacement, or reimbursement—so the retailer’s workload is minimized and the customer gets a streamlined experience.

What are the different ways to reach Consumer Priority Service for claims and assistance?

CPS is easy to reach for support, claims, and general assistance—no matter if you’re a customer, appliance retailer, or service center. Multiple channels ensure fast, reliable help whenever it’s needed.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS warranty coverage compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has operated since 1990, giving retailers a long-standing, proven warranty partner
• Large-scale customer and product coverage – CPS has served over 60 million customers and covered more than 75 million products, reflecting deep expertise across appliances and electronics
• Strong claims and service infrastructure – With over $450 million in claims paid annually and a nationwide network of 50,000+ servicers, CPS can support high-volume and multi-location partners
• Extensive retail partnerships – CPS works with more than 10,000 appliance and electronics retailers, from independents to large chains
• Nationwide and factory-authorized service capabilities – CPS offers both independent and factory-authorized repair networks, ensuring reliable service regardless of product or region
• U.S.-based support and long-term relationships – Retailers benefit from dedicated, U.S.-based teams that provide onboarding, training, and ongoing support
• Broad coverage across product categories – CPS covers more than 60 product categories, allowing retailers to protect a wide range of inventory and maximize attachment rates

CPS Appliance Warranty Claims FAQ

How can appliance retailers get started with CPS warranty programs for high-claim brands?

CPS warranty programs are designed for appliance retailers who want to protect their customers’ major brands and high-claim categories while maximizing post-sale revenue. By offering True Extended, 50% Back, and SND Coverage, retailers can cover everything from new refrigerators and laundry appliances to open-box and used inventory, all while keeping claims and service tied to their store.

Getting started is straightforward—CPS provides onboarding, training, and support to help retailers implement the right mix of programs for their business, with flexibility to cover the full range of inventory and customer needs.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with any appliance retailer setup—whether you’re running a local store, managing multiple locations, or handling unique inventory. If you want to see how CPS warranty programs would fit your business, reach out and the CPS team can walk you through a tailored approach.