Date Created: June, 2026

TLDR

The appliances that benefit most from extended warranty coverage are refrigerators, laundry appliances, dishwashers, and premium cooking equipment. These products are exposed to some of the highest repair costs, frequent service calls, and greater ownership risks once the manufacturer warranty expires. Consumer Priority Service (CPS) programs, like True Extended and 50% Back, provide retailers flexible ways to offer long-term protection and monetize coverage on new, open-box, and discounted inventory. According to CPS dealer observations, categories with the greatest repair exposure also generate the highest warranty attachment rates and retailer profit potential.

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Which appliance categories see the most value from CPS extended coverage?

Refrigerators, laundry appliances, dishwashers, and premium cooking products are the categories that consistently deliver the highest value from extended warranty coverage.

These appliances combine high repair frequency, expensive replacement parts, and significant disruption when failures occur, especially after the manufacturer warranty ends. CPS dealer data shows refrigerators and laundry appliances are top service categories, while premium cooking and smart appliances often generate higher coverage adoption due to their repair cost and complexity. Many retailers use CPS True Extended and SND programs to cover not just new inventory, but also open-box, scratch-and-dent, and refurbished units, maximizing revenue and customer confidence.

• Refrigerators: High repair costs, sealed system and electronic failures, food spoilage risk
• Washers & Dryers: Frequent service calls, electronic and mechanical issues, heavy household usage
• Dishwashers: Water leaks, pump failures, sensor and control board repairs
• Premium Cooking Appliances: Costly electronic and ignition repairs, higher part costs, complex installation/service
• Smart Appliances: Greater electronics complexity, software/service exposure

What benefits does extended appliance warranty coverage provide for appliance retailers?

Many appliance retailers offer extended warranty coverage because it allows them to protect customers’ most at-risk appliances while generating significant additional profit on every sale. Programs like CPS True Extended, 50% Back, and SND Coverage let stores cover high-exposure categories—including new, open-box, and discounted inventory—without adding operational complexity or inventory costs. Retailers benefit from incremental revenue, stronger customer retention, and the flexibility to match coverage to real-world ownership risks, all while letting CPS handle claims administration and service coordination. This combination of revenue, flexibility, and operational support is why extended coverage is a core part of most successful appliance retail operations.

• Creates additional profit per appliance sale—especially on high repair risk categories
• Improves customer retention and satisfaction by covering post-warranty failures
• Allows coverage on new, open-box, scratch-and-dent, and qualifying used appliances
• Provides long-term protection that aligns with real ownership timelines
• Reduces operational workload—CPS manages claims and service coordination
• Increases attachment rates and revenue without increasing store traffic

How do appliance retailers typically incorporate CPS extended coverage into their sales strategy?

Experienced appliance retailers often present CPS extended coverage options immediately after a customer selects a product, focusing on high-risk categories like refrigerators, washers, and premium kitchen appliances. Many dealers use term flexibility and eligibility for open-box or scratch-and-dent inventory to maximize attachment rates and revenue across their entire inventory mix. According to CPS operational insights, retailers who consistently include extended protection in their sales process—especially for the appliances most likely to need service—achieve higher penetration and profit contribution than those who only offer coverage sporadically or on select products.

How does CPS extended warranty coverage work for major appliances?

Consumer Priority Service (CPS) offers extended warranty programs that provide protection for major appliances after the manufacturer warranty expires. CPS True Extended begins when the OEM warranty runs out, covering mechanical and electrical failures for up to five additional years, with total coverage ranging from six to eight years depending on the brand and original warranty duration. The 50% Back program starts at the date of purchase and runs alongside the manufacturer warranty for a total of five years, with a partial refund if unused. SND Coverage allows retailers to protect open-box, scratch-and-dent, refurbished, or used inventory that typically isn’t eligible for manufacturer-backed coverage.

Retailers can choose the program that fits each appliance’s risk profile and customer purchase scenario. Claims are managed by CPS, with service coordinated through the dealer when possible or an authorized service network if needed. This structure lets retailers offer protection on new and discounted inventory, generate additional profit without inventory risk, and ensure a consistent service experience for their customers.

What does CPS typically cover (and not cover) for extended appliance warranties?

Understanding what’s included—and what isn’t—helps set clear expectations for both retailers and customers.

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty ends
• Parts and labor for covered repairs, including major components like compressors and control boards
• In-home service and repair coordination through CPS or the dealer
• Replacement or reimbursement if repair is uneconomical or not feasible
• Optional benefits like food spoilage coverage (refrigerators/freezers) and delivery credits

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, appearance issues)
• Non-functional and accessory parts (handles, knobs, shelves)
• Consumables and maintenance items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage, misuse, abuse, or lack of maintenance
• Environmental damage (water, flood, storm, fire, natural disasters)
• Pre-existing conditions and failures during the original manufacturer warranty period

How does the Consumer Priority Service (CPS) claims process work for extended appliance warranties?

A claim is initiated when a customer contacts CPS by phone, web, text, or portal to report an eligible appliance failure. CPS reviews the claim, confirms coverage, and coordinates the repair or replacement process, assigning service to the retailer or a qualified technician as appropriate.

CPS manages claim intake, service scheduling, and customer communication from start to finish, minimizing workload for the retailer and ensuring the customer receives clear guidance and timely support throughout the entire process.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy to get help with claims, support, or general assistance through multiple channels. Whether you are a customer, dealer, or service provider, CPS provides fast access to real people—phone, web, text, portal, and more.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended warranty coverage compare to manufacturer and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has been operating since 1990, supporting millions of customers and giving appliance retailers a long-standing, proven partner
• Large-scale customer and product coverage—CPS has covered over 75 million products for more than 60 million customers, reflecting deep operational experience across multiple categories
• Strong claims and service infrastructure—With over $450M in claims paid annually and a nationwide network of 50,000+ servicers, CPS is built to handle high-volume warranty programs
• Extensive retail partnerships—CPS works with over 10,000 retail partners, from independent appliance stores to large multi-location operations
• Nationwide and factory-authorized service capabilities—CPS supports both independent and factory-authorized repair networks, ensuring reliable service across different product types
• U.S.-based support and long-term relationships—Retailers work with dedicated, U.S.-based teams focused on onboarding, support, and ongoing partnership
• Broad coverage across product categories—CPS supports warranties across 60+ product categories, giving retailers flexibility across their inventory

CPS Extended Appliance Coverage FAQ

How can appliance retailers get started with CPS extended warranty coverage?

CPS extended warranty coverage is designed for appliance retailers who want to protect customers’ highest-risk appliances and generate additional revenue on every sale. The program covers new, open-box, scratch-and-dent, and qualifying used appliances across categories like refrigeration, laundry, dishwashers, and premium cooking equipment. With flexible implementation, claims administration support, and proven revenue impact, CPS extended coverage fits operations of all sizes, from local stores to multi-location retailers.

Retailers interested in learning more or getting started can contact CPS for a walkthrough of available programs, onboarding, and tailored guidance to quickly implement extended warranty coverage that matches their sales strategy and inventory mix.

CPS is here to help you

Consumer Priority Service (CPS) already works with appliance retailers of every size and setup, from simple stores to fully integrated operations. If you’re ready to see how extended warranty coverage can work for your business, reach out to CPS for a walkthrough and tailored setup guidance.