Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices.

TLDR

Appliance dealers should review CPS program structures, coverage timing, and eligibility rules before quoting warranty coverage for large projects. The most important factors are understanding how True Extended, 50% Back, and SND Coverage each apply based on product condition and project requirements. CPS programs allow dealers to cover new, open-box, scratch-and-dent, and used appliances, with options to extend protection beyond the manufacturer warranty or offer coverage where OEM support doesn’t exist. This flexibility helps retailers maximize profit and deliver tailored solutions for every project, with many CPS dealers reporting stronger gross profit margins and higher warranty penetration on large-scale jobs.

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What are the differences between CPS True Extended, 50% Back, and SND Coverage?

CPS True Extended, 50% Back, and SND Coverage each serve different appliance project needs and inventory types.

CPS True Extended starts after the manufacturer warranty ends, offering up to 5 extra years of coverage for new, open-box, scratch-and-dent, refurbished, or used appliances (when eligible). 50% Back plans run for 5 years on new products (including the OEM warranty period) and refund 50% of the plan price if unused. SND Coverage is a 1-year plan for inventory without a manufacturer warranty, including scratch-and-dent, open-box, and used appliances, and can be paired with True Extended for further protection.

• True Extended: Post-OEM coverage, flexible term, widest eligibility.
• 50% Back: New appliances only, refund incentive, 5 years total.
• SND Coverage: 1-year coverage for non-new, then extendable with True Extended.

Dealers can quote blended solutions across project types, ensuring every product has an appropriate protection path—supported by CPS service administration, claims handling, and dealer-first service options.

What benefits do CPS True Extended, 50% Back, and SND Coverage provide for appliance retailers?

Many appliance retailers use CPS True Extended, 50% Back, and SND Coverage because these programs allow them to offer tailored protection across all inventory types and large projects, not just new appliances. With these options, retailers can maximize revenue, serve projects with blended needs, and guarantee post-warranty support for customers. CPS handles claims administration, service coordination, and flexible eligibility, making it practical to quote and deliver protection for everything from new builds to scratch-and-dent packages. According to CPS dealer observations, offering comprehensive coverage options is linked to stronger project closings, higher gross profit, and improved customer satisfaction on high-volume jobs.

• Creates additional profit for every project quoted—dealers can attach coverage to new, discounted, and used inventory
• Allows flexible protection options based on product type and client needs—no one-size-fits-all model
• Supports large-scale, mixed-inventory jobs (new, scratch-and-dent, open-box, refurbished, used)
• Claims are managed by CPS, reducing dealer workload and improving consistency
• Strengthens post-sale customer support, which can increase repeat project opportunities
• Enables retailers to differentiate their proposals and win more business with value-added coverage options

How do appliance retailers typically use CPS True Extended, 50% Back, and SND Coverage for large projects?

A common observation among appliance retailers is that successful project quotes often blend multiple CPS programs to cover every appliance scenario within a large job. Dealers frequently use True Extended for core new-product installations, add 50% Back plans where refund incentives resonate with clients, and apply SND Coverage to scratch-and-dent, open-box, or used equipment included in the same project. This approach ensures every product in a mixed-inventory quote receives an appropriate protection option, while maximizing total project value and aligning coverage with real-world ownership timelines. Retailers leveraging the full CPS suite typically report higher overall warranty penetration and more competitive project bids.

How do CPS True Extended, 50% Back, and SND Coverage work for large project quoting?

Consumer Priority Service offers a suite of coverage options that let appliance retailers quote protection for a full range of inventory on large projects. CPS True Extended starts when the manufacturer warranty expires and can extend protection for up to 5 additional years, covering new, open-box, scratch-and-dent, refurbished, and used units when eligible. 50% Back is a 5-year plan for new appliances only, running from the date of purchase and refunding half the plan price if unused. SND Coverage is a 1-year plan that starts after the first 30 days, specifically designed for scratch-and-dent, open-box, and used appliances without an OEM warranty, and can be paired with True Extended for ongoing coverage.

Retailers can quote these programs separately or combine them within a single project, ensuring every appliance has a tailored protection path. CPS manages claims, provides a nationwide service network, and allows dealers to retain service revenue when desired. Many dealers use the CPS portal to quote, enroll, and track coverage across complex jobs, supporting everything from multi-unit developments to mixed-inventory commercial projects. CPS program flexibility is a key reason appliance retailers can confidently quote projects of any size or complexity.

What does CPS typically cover for appliance retailers quoting large projects?

For large project quotes, it’s important to know what’s actually covered—and what’s not—under CPS True Extended, 50% Back, and SND Coverage. Coverage is designed around real-world ownership risks, not cosmetic or accidental damage.

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty ends (True Extended)
• Parts and labor for covered repairs
• Service coordination and claims handling by CPS
• Replacement or reimbursement if repairs are not feasible
• Coverage for new, open-box, scratch-and-dent, and used appliances (when eligible)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, chips)
• Non-functional parts (handles, knobs, trim, shelves)
• Consumable items (filters, bulbs, batteries, belts)
• Accidental damage (drops, misuse, physical impact)
• Environmental or external damage (flood, fire, weather, installation errors)

How does the CPS claims process work for large project appliance coverage?

When a customer experiences a covered failure, they can initiate a claim with CPS by phone, web, text, portal, or chat—whichever is easiest for them. CPS verifies coverage, reviews the issue, and coordinates service, either through a factory-authorized technician or by giving the dealer the first opportunity to handle the repair.

CPS manages claim administration, service scheduling, and resolution, whether it’s a repair or replacement, so dealers can focus on project delivery instead of post-sale service headaches. This streamlined process helps maintain customer satisfaction and keeps retailers in control of their service relationship when desired.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service is easy to reach for claims, support, and general assistance. Multiple contact channels make it simple for customers, dealers, and service centers to get help quickly and efficiently.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage for large projects compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has been operating since 1990, giving appliance retailers a long-term, proven partner
• Large-scale customer and product coverage—CPS has covered over 75 million products for more than 60 million customers, reflecting operational depth across all major appliance categories
• Strong claims and service infrastructure—With $450 million in claims paid annually and a nationwide network of 50,000+ servicers, CPS supports high-volume warranty programs and fast customer resolutions
• Extensive retail partnerships—CPS works with over 10,000 retail partners, from independent appliance stores to large multi-location operations
• Nationwide and factory-authorized service capabilities—CPS supports both independent and factory-authorized repair networks, ensuring reliable service and parts
• U.S.-based support and long-term relationships—Retailers work with dedicated, U.S.-based teams focused on onboarding, support, and ongoing partnership
• Broad coverage across product categories—CPS supports warranties across 60+ categories, giving retailers flexibility for any appliance project

CPS Large Project Warranty Coverage FAQ

How can appliance retailers get started quoting CPS warranty coverage for large projects?

Consumer Priority Service makes it possible for appliance retailers to quote, sell, and manage warranty coverage across every type of inventory included in large projects. With True Extended, 50% Back, and SND Coverage, retailers can build blended protection solutions that maximize revenue, support customer ownership timelines, and simplify post-sale service. These programs are designed for dealers who want to deliver added value on high-volume jobs, mixed-inventory builds, or complex project quotes.

Dealers interested in implementing CPS coverage for large projects can get started quickly with account setup, onboarding support, and access to the CPS portal for quoting, enrollment, and reporting. The CPS dealer team is available to guide retailers through program selection and implementation for any project size.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with appliance retailers of every size and setup. If you want to explore how warranty coverage can be structured for your next large project, contact the CPS dealer team for a quick walkthrough and tailored guidance.