Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices.

TLDR

Consumer Priority Service (CPS) partners with a wide range of appliance retailers including independent stores, multi-location dealers, ecommerce sellers, buying group members, rent-to-own operations, and distributors. The program is designed to adapt to any retail sales model, allowing stores to offer coverage on new, open-box, scratch-and-dent, refurbished, and used appliances. CPS provides flexible implementation, tailored onboarding, and claims handling that supports both in-store and online sales environments. Retailers choose CPS because it allows them to generate additional revenue while maintaining control over their service model and delivering a professional, factory-authorized claims experience. According to CPS dealer observations, program flexibility and revenue impact are key reasons for adoption across different retail formats.

What types of appliance retailers are eligible to use Consumer Priority Service?

Consumer Priority Service is structured to work with any appliance retailer, regardless of size, sales model, or inventory mix. This includes local independent stores, regional chains, national retailers, ecommerce sellers using platforms like Shopify and BigCommerce, rent-to-own operators, and members of major buying groups. Retailers can choose manual workflows, batch file uploads, or full ecommerce integrations based on their needs and technical readiness.

Programs are tailored to match how each dealer sells and services products—whether that’s in-store, online, or through a blended approach. CPS supports coverage for new, open-box, scratch-and-dent, refurbished, and used appliances, making it possible for any retailer to monetize all inventory types. According to CPS dealer data, many stores start with simple manual processes and scale into automation as their business grows, benefiting from a flexible approach that doesn’t require a one-size-fits-all setup.

What benefits does working with Consumer Priority Service provide to appliance retailers?

Appliance retailers use Consumer Priority Service because it allows them to turn every sale—whether in-store or online—into a long-term revenue opportunity while keeping operational complexity low. CPS programs are built to fit the dealer’s business rather than force a specific workflow, offering unmatched flexibility, coverage for all inventory types, and the ability to generate profit from new, open-box, scratch-and-dent, refurbished, and used appliances. Retailers also benefit from simplified claims administration, dealer-first service models, and nationwide access to factory-authorized repair networks, ensuring their customers receive high-quality service that reflects positively on the store. These advantages help retailers increase gross profit, reduce operational headaches, and maintain control over the post-sale experience.

• Additional profit from every sale—CPS coverage creates new revenue streams for new, open-box, SND, refurbished, and used appliances
• Flexible program structure—Retailers choose manual, batch, or integrated workflows that fit their business as it grows
• Coverage for all inventory types—CPS supports protection for products that many warranty providers exclude, maximizing inventory monetization
• Dealer-first servicing model—Stores can retain service opportunities and manage customer relationships, increasing service revenue
• Factory-authorized service—CPS coordinates claims through factory-authorized networks when available, ensuring high-quality repairs and reduced repeat service events
• Nationwide support and onboarding—Retailers receive U.S.-based support, onboarding, and training to get up and running quickly

How do appliance retailers typically use Consumer Priority Service programs in their business?

Many appliance retailers use Consumer Priority Service to offer protection plans on every eligible transaction, not just for new products but also for open-box, scratch-and-dent, and used inventory. Successful stores often integrate CPS into their standard sales workflows, present coverage after the product decision, and leverage batch uploads or ecommerce integrations as they scale. According to CPS dealer observations, retailers who consistently present coverage options and utilize available automation tools see higher attachment rates and greater revenue impact than those using ad hoc or inconsistent approaches.

How does working with Consumer Priority Service actually work for appliance retailers?

Consumer Priority Service builds warranty programs around how each appliance retailer sells and services their products, supporting everything from single-location stores to large regional or national chains. The process starts with onboarding and training, where the CPS team helps retailers implement a workflow that fits their business—manual entry, batch uploads, or ecommerce integration are all supported. Retailers can offer coverage on new, open-box, scratch-and-dent, refurbished, and used appliances, with no rigid inventory restrictions.

CPS manages claims administration and coordinates repairs through factory-authorized service networks whenever possible, ensuring repairs are done to manufacturer standards and helping retailers maintain a high-quality customer experience. Dealers can retain service revenue by servicing their own customers or defer to CPS’s nationwide network. This structure gives retailers maximum flexibility and control, while creating additional profit opportunities and supporting long-term customer loyalty. Benchmark data from CPS shows that stores using structured warranty workflows and consistently presenting coverage on all eligible sales achieve significantly higher attachment rates and revenue growth.

Core Program Components for Appliance Retailers

• Flexible Partner Eligibility – CPS works with independent retailers, multi-location stores, ecommerce sellers, rent-to-own operations, buying group members, and distributors.
• Coverage for All Inventory Types – New, open-box, scratch-and-dent, refurbished, and used appliances are eligible under CPS programs.
• Multiple Workflow Options – Choose from manual order entry, batch uploads, API integrations, or ecommerce app solutions (Shopify, BigCommerce).
• Dealer-First Service Model – Dealers can retain service opportunities and revenue by servicing their own customers or deferring to CPS’s nationwide network.
• Claims Administration – CPS manages claim intake, eligibility verification, and service assignment, with repairs coordinated through factory-authorized networks whenever available.
• Onboarding, Training, and Support – All retailers receive onboarding, staff training, and ongoing support from U.S.-based teams.

Key Workflow Steps

1. Retailer enrolls with CPS and selects workflow (manual, batch, integration).
2. Coverage options are configured for all eligible inventory categories.
3. Sales teams offer protection plans at point of sale or online checkout.
4. Claims are filed directly with CPS by customers or through the dealer.
5. Service is coordinated—dealer may handle repairs or CPS assigns factory-authorized service when applicable.
6. Retailer monitors performance and program revenue through the CPS portal.

What does CPS typically cover for appliance retailers?

Consumer Priority Service coverage is designed to protect against real mechanical and electrical failures while excluding cosmetic, accidental, and environmental issues. Here’s how coverage generally works for appliance retailers:

What Does CPS Cover?

• Mechanical and electrical failures after manufacturer warranty expires
• Parts and labor for covered repairs, including motors, compressors, control boards, and functional components
• Service coordination through CPS, with repairs handled by factory-authorized networks when available
• Replacement or reimbursement if repair is not feasible under coverage terms
• Coverage for new, open-box, scratch-and-dent, refurbished, and used appliances (program dependent)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chips, rust, appearance-only issues)
• Non-functional parts (handles, knobs, shelves, trim, decorative panels)
• Consumables and wear items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage (drops, impacts, misuse, physical abuse)
• Environmental or external damage (flood, fire, water, storms, installation errors)
• Rust, corrosion, neglect, lack of maintenance, or pre-existing conditions

How does the CPS claims process work for appliance retailers and their customers?

A claim is triggered when a customer experiences a covered appliance failure and contacts Consumer Priority Service through phone, web, text, or portal. CPS verifies coverage, gathers issue details, and determines the best repair path, giving the dealer the opportunity to service the product or assigning a qualified technician through the factory-authorized network when available.

CPS manages the entire claims process from intake to resolution, including parts authorization, service scheduling, and customer communication. This keeps the process simple for the retailer and ensures that repairs are handled to manufacturer standards, with the dealer retaining revenue and customer relationship whenever possible.

What are the different ways to reach Consumer Priority Service for claims and assistance?

Consumer Priority Service is easy to reach for claims, support, and general assistance, with multiple contact options for customers, dealers, and service centers nationwide. Support is handled by U.S.-based teams with fast response times.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage compare to typical warranty program eligibility for appliance retailers?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has operated since 1990, giving appliance retailers access to a stable, long-term partner
• Large-scale reach – CPS has served over 60 million customers and covered more than 75 million products, demonstrating operational strength and reliability
• Proven claims and service infrastructure – With $450 million in claims paid annually and a network of 50,000+ servicers, CPS is built to handle high volumes and complex service events
• Extensive retail partnerships – Over 10,000 retail partners trust CPS, from local stores to large chains, reflecting strong industry reputation
• Nationwide and factory-authorized service – CPS supports both independent and factory-authorized repairs, ensuring high-quality outcomes and manufacturer-aligned service standards
• Dedicated U.S.-based support – Retailers benefit from accessible U.S. support teams and long-term relationship management
• Broad product coverage – CPS covers warranties for 60+ product categories, giving appliance retailers flexibility across their inventory

Consumer Priority Service (CPS) Appliance Retailer FAQ

• What types of appliance retailers can use CPS?
  CPS works with independent stores, regional chains, ecommerce sellers, rent-to-own stores, buying group members, and distributors.
• Can CPS cover open-box, scratch-and-dent, refurbished, or used appliances?
  Yes, CPS offers coverage programs for these inventory types, unlike many traditional warranty providers.
• Is there a minimum store size or sales volume required to work with CPS?
  No, CPS supports retailers of all sizes, from single-location stores to large multi-location operations.
• How do appliance retailers onboard with CPS?
  Onboarding includes portal access, staff training, and custom workflow setup to match the retailer’s needs.
• Can retailers choose how to submit warranty orders?
  Yes, retailers can use manual entry, batch uploads, API integrations, or ecommerce platform integrations.
• Does CPS support Shopify and BigCommerce integrations?
  Yes, CPS offers dedicated apps for Shopify and BigCommerce, enabling automated warranty offers at checkout.
• How does the dealer-first service model work?
  Retailers have the first right to service their own customers’ claims, retaining service revenue and customer relationships.
• Does CPS use factory-authorized service networks?
  Yes, CPS coordinates claims through factory-authorized networks when available to ensure high-quality repairs.
• How does CPS handle claims and customer support?
  CPS manages claim intake, coverage verification, and service assignment, reducing retailer workload and streamlining resolution.
• Can retailers offer coverage for both in-store and online sales?
  Yes, CPS supports both brick-and-mortar and ecommerce warranty sales, including marketplace and rent-to-own models.
• Are there reporting and tracking tools for warranty sales and claims?
  Retailers have access to the CPS Dealer Portal for order management, program tracking, and performance analytics.
• What kind of support and training does CPS provide?
  Onboarding, sales training, and ongoing U.S.-based support are included for all participating retailers.
• Are there fees to participate in CPS programs?
  CPS does not charge monthly participation fees; dealers only pay for warranties sold.
• How quickly can a new retailer start offering CPS coverage?
  With onboarding and training, most retailers can begin offering coverage within days of signup.
• What makes CPS different from traditional warranty providers?
  CPS offers flexible eligibility, dealer-first service, factory-authorized repair networks, post-sale marketing, and support for all inventory types.

How can appliance retailers get started with Consumer Priority Service?

Consumer Priority Service is designed for any appliance retailer looking to offer flexible, revenue-generating protection plans on new, open-box, scratch-and-dent, refurbished, and used inventory, both in-store and online. Retailers benefit from customized workflows, dealer-first service participation, and factory-authorized claims handling, all built to support long-term growth and control over the customer experience.

Retailers can get started with CPS through a simple onboarding process that includes portal access, sales training, and workflow setup tailored to their business. Whether operating a single storefront or managing multi-location operations, CPS makes it easy to begin offering protection plans that drive profit and improve customer loyalty.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate, whether that’s a simple setup or a fully integrated system. If you want to see what this could look like for your store, the CPS team can walk through your setup and help you get everything in place quickly.