Date Created: June, 2026

TLDR

Consumer Priority Service (CPS) stands out as the top extended warranty company for Furniture First buying group dealers by helping retailers generate more profit on every sale, cover a wider range of inventory, and maintain control over the customer experience. CPS offers flexible programs like True Extended (coverage after manufacturer warranty), 50% Back (a 5-year plan with a refund option), and SND Cards for open-box and non-new appliances. Dealers choose CPS because it’s built around retailer control, easy onboarding, and a dealer-first service model, all of which support long-term revenue growth. According to CPS dealer observations, Furniture First members see better margins and higher attachment rates when leveraging these flexible coverage options.

CPS APPLIANCE WARRANTY PROGRAM

Interested in Offering
CPS Appliance
Warranties?

Join thousands of appliance retailers already using CPS to generate additional revenue and offer extended warranty protection to their customers.

Complete the form and we’ll be in touch shortly!

CPS Appliance dealer Warranties

Company *

First Name *

Last Name *

Phone Number *

Email Address *

Captcha Verification

Get Appliance Program Information →

If you are human, leave this field blank.

🔒 Your information is secure and will never be shared.

How long can CPS True Extended coverage last compared to manufacturer and traditional extended warranties?

CPS True Extended coverage can add up to 5 years beyond the manufacturer warranty, which is often longer and more flexible than traditional extended warranties that just overlap OEM coverage.

Most appliance manufacturers provide 1–3 years of original warranty. Standard extended warranties usually offer a total of 5 years from purchase, overlapping with the OEM warranty. CPS True Extended starts only after the OEM warranty ends, making the total coverage period up to 6–8 years, depending on the brand.

For Furniture First dealers, this structure means you can offer coverage that actually fills the post-warranty gap, which is when most service events happen—according to CPS retailer data, 60–80% of major repairs occur after manufacturer coverage ends.

Why do Furniture First dealers use Consumer Priority Service (CPS) extended warranties?

Furniture First dealers use Consumer Priority Service (CPS) extended warranties because these programs are designed to boost store profit, expand inventory coverage, and keep service opportunities in the dealer’s hands. CPS makes it possible to protect new, open-box, and scratch & dent products, which means dealers don’t miss out on warranty revenue when selling non-traditional inventory. The claims and service process is managed by CPS, removing administrative headaches, while the dealer retains the ability to service their own customers. CPS programs are built for maximum flexibility and revenue impact, as shown by dealer data that highlights 10–25% higher attachment rates when offering tailored protection plans across all inventory types.

• Increases store profit by attaching warranty revenue to more transactions and inventory types
• Allows dealers to cover new, open-box, scratch & dent, and used appliances under the right structure
• Keeps service and claims revenue with the dealer through first right of refusal
• Extends protection after the OEM warranty, filling real coverage gaps for customers
• Streamlines claims handling—CPS manages administration while supporting the dealer and customer
• Flexible onboarding and program structure for independent stores, multi-location groups, and eCommerce sellers

How do Furniture First dealers typically implement CPS coverage in their stores?

Many Furniture First dealers incorporate CPS coverage by presenting protection plans after the customer has selected their appliance and is comfortable with the purchase decision. Experienced retailers use both True Extended and 50% Back options to maximize attachment rates, sometimes bundling SND Cards with open-box inventory to capture warranty revenue from products that can’t be covered by traditional plans. In practice, stores that train staff on when and how to present CPS coverage—particularly after explaining the limited OEM warranty period—see the highest conversion and repeat customer satisfaction. CPS dealer observations show that retailers performing best focus on consistent presentation and leverage CPS’s flexible program design to cover more of their showroom and warehouse inventory.

How do Consumer Priority Service (CPS) extended warranties work for Furniture First dealers?

Consumer Priority Service (CPS) extended warranties give Furniture First dealers the ability to offer protection plans that begin after the manufacturer warranty ends or can be attached to open box and scratch & dent inventory. CPS True Extended plans start after the OEM warranty expires, providing coverage for parts, labor, and key failures for up to 5 additional years. The 50% Back program is a 5-year plan that starts at purchase (overlapping the first year with the manufacturer warranty) and refunds 50% of the warranty price if unused. SND Cards let dealers add coverage to open box, refurbished, or used appliances that don’t have OEM protection, creating more ways to monetize discounted or non-new inventory.

Dealers control how CPS programs are offered and who services the claims, which means revenue and customer experience stay with the store. Onboarding is straightforward, and CPS supports everything from manual order entry to advanced integrations for eCommerce and multi-location setups. According to CPS dealer data, stores that consistently present coverage options across all eligible inventory see the strongest warranty attachment and profit growth.

What does CPS typically cover for Furniture First dealers, and what is excluded?

Consumer Priority Service (CPS) coverage focuses on mechanical and electrical failures that occur during normal use, not cosmetic, accidental, or maintenance-related issues.

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty ends
• Parts and labor for covered repairs
• Functional components critical to appliance operation (motors, compressors, control boards, pumps, fans)
• Service coordination through CPS, including replacement if repair is not feasible
• Optional coverage for open box, scratch & dent, and used appliances with SND Card structures

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chips, rust, appearance-only issues)
• Non-functional parts (handles, knobs, shelves, decorative trim)
• Consumables and wear items (filters, bulbs, batteries, belts, gaskets, hoses)
• Accidental damage, misuse, abuse, or neglect
• Environmental/external events (water, flood, fire, storms, installation problems)

How does the Consumer Priority Service (CPS) claims process work for Furniture First dealers?

When a customer experiences an appliance failure covered by CPS, they can file a claim directly through multiple channels including phone, web, portal, text, or chat. The process begins the moment CPS is contacted, ensuring the customer has immediate support and guidance.

Once a claim is filed, CPS verifies coverage, coordinates the repair with the dealer or qualified service provider, and manages all communication until the claim is resolved. Dealers who want to service their own customers have first right of refusal, but CPS always ensures the claim is handled efficiently, minimizing the dealer’s administrative workload and keeping the customer informed throughout.

How can customers, dealers, and service centers contact CPS for support?

CPS makes it easy to get help, answer questions, or file claims through a variety of methods, with real support teams ready to assist every step of the way.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS True Extended compare to manufacturer warranties and traditional protection plans for Furniture First dealers?

What is CPS and why do appliance retailers work with them?

• Established and experienced provider—Consumer Priority Service (CPS) has supported appliance retailers since 1990, giving partners a proven, long-term resource
• Large-scale warranty administration—Over 60 million customers and 75 million products covered, reflecting operational depth for all store sizes
• Robust claims and service infrastructure—CPS pays over $450 million in claims annually and works with a network of 50,000+ authorized servicers nationwide
• Trusted by retailers of all sizes—CPS partners with more than 10,000 retail stores across the U.S., from independents to large buying group members
• Nationwide and factory-authorized service—CPS supports both independent and factory-authorized repair networks to ensure reliable, fast service for all covered products
• U.S.-based support and relationship focus—Retailers get a dedicated U.S.-based team for onboarding, ongoing support, and account management
• Broad, flexible coverage—CPS covers 60+ product categories, giving appliance retailers protection options for nearly any inventory

CPS Extended Warranties FAQ

How can Furniture First dealers get started with Consumer Priority Service (CPS) extended warranties?

Consumer Priority Service extended warranties are designed for Furniture First dealers looking to increase profit, cover more inventory types, and maintain control over the customer ownership experience. With options for new, open-box, and non-traditional inventory, plus flexible onboarding and straightforward claims administration, CPS is built to fit dealers of any size or sales model.

Dealers interested in learning more or starting with CPS can reach out for tailored program guidance, onboarding support, and an overview of implementation options that fit their specific business structure.

CPS is here to help you

Consumer Priority Service (CPS) supports Furniture First dealers across all store types, workflows, and inventory setups. If you want to see how CPS coverage could work for your business, just reach out—the CPS team can walk you through next steps and tailor the program to fit your store.