Date Created: June, 2026

TLDR

The appliance categories that experience the most expensive labor repairs are refrigerators (especially built-in and premium models), laundry appliances (washers and dryers), and high-end cooking products. These repairs often require skilled technicians, proprietary parts, and multiple service visits, which drive up labor costs. Consumer Priority Service offers programs like True Extended, 50% Back, and SND Coverage to help dealers manage these high-cost categories by covering parts and labor after the manufacturer warranty expires. According to CPS dealer observations, repair exposure and service complexity in these categories make extended protection a smart addition for appliance retailers looking to reduce financial risk and improve customer satisfaction.

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Which appliance repairs usually have the highest labor costs?

Repairs on premium refrigerators, built-in refrigeration, washers, dryers, and high-end cooking appliances almost always generate the highest labor costs in appliance retail. These jobs typically involve complex diagnostics, hard-to-access components, and more hours on site than standard appliance repairs.

For example, built-in refrigeration service can require multiple technician visits, specialized tools, and even cabinet removal. High-end laundry units often use proprietary electronics and motors, which take longer for certified techs to diagnose and replace. Premium ranges and wall ovens also drive up labor costs because of their advanced features and the extra time needed for safe disassembly and reassembly.

• Refrigerators (especially built-in and smart models)
• Washers and dryers (front-load and premium lines)
• Ranges, cooktops, and wall ovens (especially premium or built-in units)
• Dishwashers with advanced electronics or leak protection systems

CPS Warranties—especially True Extended and SND programs—are built to cover these high-risk, high-cost categories by providing parts and labor coverage long after the OEM warranty expires. Retailers use CPS to protect their profit margins from labor-heavy repairs and to offer customers a better long-term ownership experience.

Why do appliance retailers use CPS programs for high-labor-cost appliances?

Appliance retailers use CPS programs for appliances with high labor repair costs because these categories—like built-in refrigeration, premium laundry, and cooking appliances—carry significant service exposure after the manufacturer warranty expires. By offering CPS True Extended, 50% Back, or SND Coverage, retailers can generate additional profit, protect their margins from expensive repairs, and deliver a better ownership experience for customers. CPS handles claims and coordinates qualified technicians, so dealers avoid unexpected service expenses and maintain customer trust even when repairs are complex or time-consuming. This approach is especially valuable in categories where repair costs and technician requirements are highest, according to CPS dealer performance data.

• Generates additional profit by covering high-exposure categories that drive up service costs
• Protects retailer margins from expensive labor repairs on refrigerators, laundry, and premium appliances
• Reduces out-of-pocket risk for both dealers and customers after manufacturer warranties end
• Simplifies claims administration with CPS managing service coordination and technician assignments
• Supports customer satisfaction and loyalty by providing reliable repair experiences in complex cases
• Expands coverage to scratch-and-dent, open-box, and used inventory that traditional plans often exclude

How do appliance retailers typically implement CPS coverage for high-labor-cost appliances?

Many appliance retailers actively present CPS True Extended or SND Coverage on every refrigerator, washer, dryer, and premium cooking appliance sale, knowing these categories are the most likely to generate costly labor claims after the first year. Experienced retailers often train sales teams to highlight the complexity and expense of out-of-warranty repairs, and they use CPS programs to reinforce the value of long-term coverage. Retailers also leverage CPS’s claims support and factory-authorized service network to maintain control over the customer experience when high-labor repairs happen. According to CPS dealer feedback, making protection part of the standard sales process for these categories improves both attachment rates and overall profitability.

How do CPS programs work for appliances with expensive labor repairs?

Consumer Priority Service offers appliance retailers several coverage options specifically designed to address the high labor costs associated with refrigerators, washers, dryers, and premium cooking appliances. CPS True Extended plans begin after the manufacturer warranty expires, covering both parts and labor for covered failures through years two to eight of ownership, depending on OEM coverage and term selected. CPS 50% Back provides 5 years of coverage from purchase, including a potential refund if unused, while SND Coverage allows retailers to protect scratch-and-dent, open box, and qualifying used inventory that often lacks manufacturer support.

CPS manages the entire claims process, including claim intake, verification, technician assignment, and service coordination. Retailers can choose to service their own customers or have CPS assign factory-authorized technicians. Program administration is streamlined through the CPS dealer portal, and reporting tools provide transparency into claim activity, covered categories, and overall program performance. This model helps retailers confidently offer protection where labor risk is highest, improve customer loyalty, and create new revenue streams on every eligible sale.

• Coverage is available for refrigerators, washers, dryers, ranges, wall ovens, and more
• Claims managed by CPS with dealer-first service participation
• Dealers access program tools, reporting, and service support via the CPS portal
• Programs are designed to maximize retailer revenue and reduce high-cost repair exposure

What does CPS cover for high-labor-cost appliances?

Coverage under CPS programs is designed to address the real repair risks faced by retailers on appliances with expensive labor requirements. Here’s how it breaks down:

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty ends
• Parts and labor costs for covered repairs, including technician time
• Service coordination with factory-authorized or qualified technicians
• Replacement or reimbursement if a repair is not feasible
• Coverage for new, scratch-and-dent, open-box, and qualifying used appliances (with eligible programs)

What Is Not Covered by CPS?

• Cosmetic damage such as scratches, dents, rust, or appearance issues
• Non-functional parts like handles, shelves, trim, and knobs
• Consumable items such as filters, bulbs, gaskets, and belts
• Accidental damage, misuse, or neglect
• Water, flood, fire, or natural disaster-related damage
• Failures caused by improper installation, maintenance, or pre-existing issues

How does the CPS claims process work for high-labor-cost appliance repairs?

When a customer experiences a covered failure on a refrigerator, washer, dryer, or premium cooking appliance, they can file a claim with CPS using phone, web portal, chat, text, or email. The claim process starts with basic product details, a description of the issue, and contact information.

CPS then reviews the claim, verifies eligibility, and assigns a factory-authorized or qualified technician for service. CPS coordinates repair logistics, manages communication, and pays for covered parts and labor, so the retailer avoids the administrative burden and the customer receives prompt, professional service.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy to get help, whether you’re a customer, appliance retailer, or service center. Multiple support channels are available to ensure fast, reliable assistance for claims, coverage, and service questions.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage for high-labor-cost appliances compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been supporting appliance retailers since 1990, giving dealers a long-term, proven partner
• Large-scale coverage – CPS has served over 60 million customers and covered 75 million+ products, reflecting deep operational experience
• Strong claims and service infrastructure – With $450M+ in claims paid annually and a nationwide network of 50,000+ servicers, CPS is built for high-volume warranty programs
• Extensive retail partnerships – Over 10,000 retail partners, from local appliance stores to large chains, rely on CPS for protection plan support
• Nationwide and factory-authorized service – CPS supports both independent and factory-authorized repair networks across the U.S., ensuring reliable service on all major appliance categories
• Dedicated U.S.-based support teams – Retailers and their customers work with real, U.S.-based professionals for onboarding, support, and ongoing administration
• Broad product category coverage – CPS supports protection plans across 60+ product categories, giving retailers flexibility for new, used, and discounted inventory

CPS Appliance Coverage FAQ

How can appliance retailers get started with CPS programs for high-labor-cost appliances?

CPS programs are designed to help appliance retailers manage the high labor costs associated with refrigerators, laundry, and premium cooking products by providing coverage that begins after the manufacturer warranty ends. Retailers can choose from True Extended, 50% Back, or SND Coverage to maximize revenue, reduce service risk, and offer a stronger ownership experience to customers. These programs are flexible, easy to implement, and supported by CPS’s service network and claims administration.

To learn more or get started, retailers can reach out to CPS for tailored onboarding, training, and support. Whether you’re servicing your own claims or leveraging CPS’s factory-authorized network, the program is built to fit your sales process and inventory mix.

CPS is here to help you

Consumer Priority Service (CPS) supports every kind of appliance retailer, from single-store operations to multi-location chains. If you want to see how CPS coverage would work for your business, reach out to the CPS team for a walk-through and tailored setup advice.