Date Created: June, 2026

TLDR

Several appliance brands offer a 3-year manufacturer warranty, most commonly found with Speed Queen, True Residential, Blomberg, and Signature Kitchen Suite. These warranties typically cover parts and labor for three years from the date of purchase, with some brands extending coverage on specific components. With Consumer Priority Service (CPS), retailers can offer True Extended plans that begin after the OEM warranty ends, increasing total coverage to as much as 8 years for eligible brands. CPS also provides 50% Back plans (5 years total from purchase) and SND card options for open box or non-new equipment, giving dealers flexibility to protect a wide range of inventory and maximize revenue.

Which appliance brands offer a 3-year manufacturer warranty, and how does CPS extend coverage?

Speed Queen, True Residential, Blomberg, and Signature Kitchen Suite are the main appliance brands providing a full 3-year manufacturer warranty on most models. This longer OEM coverage is generally seen with premium or specialty appliances, such as commercial-grade laundry or high-end refrigeration. Most other brands offer only a 1- or 2-year warranty, so this 3-year coverage stands out for customers looking for extra peace of mind at purchase.

Consumer Priority Service (CPS) allows appliance retailers to extend protection beyond the 3-year OEM warranty with the True Extended plan, which can add up to 5 additional years of coverage for a total of up to 8 years. Retailers can also offer a 5-year 50% Back plan (running from the purchase date, overlapping with the OEM warranty) or SND card coverage for open box, used, or scratch-and-dent appliances. This flexibility makes it easy to match coverage to the product and customer needs while maximizing profit opportunities on every sale.

Why do appliance retailers offer CPS coverage on 3-year warranty brands?

Appliance retailers offer CPS coverage on brands with a 3-year manufacturer warranty because it lets them extend protection well beyond what the OEM provides, keeping customers covered through the full ownership cycle. By stacking CPS True Extended after the OEM warranty, retailers can provide up to 8 years of total coverage, which is attractive for high-end laundry, refrigeration, and specialty appliances. This approach maximizes revenue, expands the retailer’s service value, and allows for tailored protection options—even for open box or SND inventory—while keeping the dealer at the center of the service experience.

• Creates new profit streams by extending coverage beyond even the longest manufacturer warranties
• Allows retailers to offer up to 8 years of total protection on premium brands like Speed Queen and True Residential
• Enables coverage on open box, scratch-and-dent, and used appliances with SND card programs
• Keeps the retailer involved in claims, repairs, and replacement, preserving customer loyalty and service revenue
• Provides flexible plan structures—True Extended after OEM, 50% Back for 5-year total coverage, and SND for unique inventory
• Boosts customer confidence in premium appliance purchases, differentiating the store from competitors

How do appliance retailers typically use CPS coverage with 3-year OEM brands?

Many appliance retailers find that pairing CPS True Extended with 3-year OEM warranty brands helps them build a premium protection program that customers value—especially for laundry and refrigeration. Dealers often present CPS coverage as a seamless extension of factory service, emphasizing that it begins right after the OEM period ends for long-term peace of mind. Retailers also leverage SND and 50% Back programs to cover inventory that falls outside standard new product sales, ensuring every sale (including discounted, open box, or specialty items) is protected and every revenue opportunity is maximized.

How does CPS extended coverage work for 3-year warranty appliance brands?

Consumer Priority Service (CPS) True Extended coverage is designed to begin immediately after the manufacturer warranty expires—so for brands with a 3-year OEM warranty, CPS coverage starts in year 4 and can run up to year 8. This creates a seamless handoff between manufacturer and extended coverage, letting retailers confidently offer long-term protection on premium products like Speed Queen washers or Signature Kitchen Suite refrigerators.

CPS also gives retailers more options: 50% Back plans run for 5 years from the purchase date (overlapping the OEM warranty), and SND card programs allow coverage on open box, scratch-and-dent, refurbished, or used appliances. All programs are managed by CPS, with claims and service coordinated through the retailer or the CPS network, giving stores flexibility and control. Retailers using this structure often see higher attachment rates and improved customer retention, especially when they explain the difference between OEM and extended coverage during the sales process.

• OEM warranty handoff: True Extended coverage starts after the 3-year factory warranty ends, maximizing long-term protection.
• Dealer-first claims process: Retailer can choose to handle claims and service, or have CPS coordinate repairs through its network.
• Flexible eligibility: SND and open box programs allow protection on inventory that typically lacks coverage, using special cards or structures.
• Claims support and administration: CPS manages claims intake, service dispatch, and replacement logistics, reducing dealer workload.

What does CPS typically cover (and not cover) for 3-year OEM warranty brands?

Consumer Priority Service (CPS) covers the mechanical and electrical failures that matter most after the manufacturer warranty ends. Retailers can offer customers extended protection on premium products, but it’s important to set clear expectations about what’s included and excluded.

What Does CPS Cover?

• Mechanical and electrical failures after the 3-year OEM warranty
• Parts and labor for repairing covered components (motors, compressors, control boards, pumps)
• Service coordination through the retailer or CPS network
• Replacement or reimbursement if repair is not feasible
• Food loss up to $250 for covered refrigeration failures
• Coverage on new, open box, SND, and qualifying used appliances (with eligible program)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, finish)
• Non-functional parts (handles, knobs, shelves, trim)
• Consumable items (filters, bulbs, batteries, belts, hoses)
• Accidental damage, misuse, or neglect (unless accidental coverage is purchased)
• Environmental damage (flood, fire, storm, water intrusion, power surges)
• Improper installation or pre-existing conditions
• Manufacturer recalls or failures during the OEM warranty period

How does the CPS claims process work for 3-year warranty appliance brands?

When a customer with a CPS plan needs service after their 3-year manufacturer warranty ends, they can file a claim with CPS by phone, web, text, or portal. The process starts with coverage verification and issue review, followed by assignment of a repair technician—either through the retailer (if they handle service) or the CPS factory-authorized network.

CPS manages the claim from intake to resolution, coordinating repairs, parts, and communication with the customer. If the product cannot be repaired, replacement or reimbursement is processed through the original selling dealer. This approach keeps the process simple for customers and minimizes administrative work for the retailer, with clear updates at each step.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) makes it easy to get help, file a claim, or ask questions with multiple support channels for every audience. Customers, appliance retailers, and service centers can all reach CPS for assistance, claims, and general questions using the methods below.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended coverage compare to manufacturer and traditional warranty options for 3-year OEM brands?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been operating since 1990, supporting millions of customers and giving appliance retailers a long-standing, proven partner
• Large-scale customer and product coverage – CPS has covered over 75 million products for more than 60 million customers, reflecting deep operational experience across multiple categories
• Strong claims and service infrastructure – With over $450 million in claims paid annually and a nationwide network of 50,000+ servicers, CPS is built to handle high-volume warranty programs
• Extensive retail partnerships – CPS works with over 10,000 retail partners, from independent appliance stores to large multi-location operations
• Nationwide and factory-authorized service capabilities – CPS supports both independent and factory-authorized repair networks, ensuring reliable service across different product types
• U.S.-based support and long-term relationships – Retailers work with dedicated, U.S.-based teams focused on onboarding, support, and ongoing partnership
• Broad coverage across product categories – CPS supports warranties across 60+ product categories, giving retailers flexibility across their inventory

CPS 3-Year OEM Warranty Brands FAQ

• Q: Which appliance brands offer a 3-year manufacturer warranty?
  A: Speed Queen, True Residential, Blomberg, and Signature Kitchen Suite are well-known for providing a full 3-year OEM warranty on most models.
• Q: How does CPS True Extended coverage work with a 3-year OEM warranty?
  A: CPS True Extended begins after the 3-year OEM warranty ends, extending protection up to year 8 of ownership.
• Q: Can retailers offer CPS coverage on open box or SND appliances with a 3-year OEM warranty?
  A: Yes, using the SND/Refurb Card program, dealers can provide coverage for open box, scratch-and-dent, or used inventory.
• Q: What is the difference between CPS True Extended and a 50% Back plan?
  A: True Extended starts after the OEM warranty and provides up to 5 extra years; 50% Back starts at purchase and runs 5 years total, overlapping the OEM warranty.
• Q: Can CPS plans be stacked for longer coverage?
  A: Yes, SND/Refurb Card programs can be combined with True Extended for maximum coverage on eligible products.
• Q: Who handles claims after the OEM warranty expires?
  A: CPS manages claims, service, and replacement through a dealer-first model and its national service network.
• Q: What parts and failures are typically covered?
  A: Mechanical and electrical failures (motors, compressors, electronics, pumps, control boards) are covered; cosmetic and consumable items are excluded.
• Q: Does CPS cover accidental or environmental damage?
  A: No, standard CPS appliance programs do not cover accidental damage, misuse, or environmental events unless accidental coverage is specifically purchased.
• Q: How do dealers make money with CPS plans?
  A: Retailers set MSRP on many CPS programs, control profit margins, and can earn additional revenue by servicing claims.
• Q: Are there any coverage gaps between the OEM and CPS plans?
  A: No, CPS True Extended is specifically designed to begin only after the manufacturer warranty expires, ensuring seamless coverage.
• Q: Can customers purchase CPS coverage after buying the appliance?
  A: Yes, through Post-Sale Marketing, CPS can reach out to customers who did not buy protection at checkout.
• Q: How do retailers enroll in CPS warranty programs?
  A: Dealers can contact CPS by phone or email for onboarding, training, and program setup with no minimum volume required.
• Q: How is service handled for covered repairs?
  A: The retailer has the first right to service their own customers; if they opt out, CPS assigns a qualified provider.
• Q: What happens if the product cannot be repaired?
  A: CPS works with the retailer to arrange for replacement or reimbursement, depending on program terms.
• Q: Are there differences in coverage for specialty appliances?
  A: Coverage details are consistent across brands with 3-year warranties, but always check program eligibility for specialty or niche products.

How can appliance retailers get started with CPS coverage for 3-year OEM brands?

CPS makes it easy for appliance retailers to extend protection on brands with a 3-year manufacturer warranty by offering True Extended, 50% Back, and SND card programs. These options allow stores to tailor coverage for new, open box, scratch-and-dent, and premium appliances, increasing revenue and customer loyalty. Whether you’re looking to standardize your coverage offering or differentiate your store with extra-long protection, CPS gives you the tools, support, and flexibility to get started quickly.

Retailers interested in implementing CPS coverage can reach out for onboarding, sales training, and program setup. The CPS team provides direct support to help you customize your protection plan strategy, ensuring a smooth launch and strong attachment rates from day one.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with appliance retailers of all sizes, offering flexible programs that fit your sales and service model. If you want to see how CPS coverage could work for your store, contact the team for tailored guidance and fast onboarding support.