Date Created: June, 2026

TLDR

You can offer up to 8 years of total coverage on appliances with Consumer Priority Service, depending on the original manufacturer warranty period. CPS True Extended plans start after the manufacturer warranty ends and extend coverage by 1 to 5 additional years, so total protection ranges from 6 to 8 years for most new appliances. This structure gives retailers the ability to provide customers with long-term protection and a stronger ownership experience while generating more revenue per sale. According to CPS dealer observations, appliances with longer coverage options consistently drive higher attachment rates and customer satisfaction.

How does CPS determine the total years of appliance coverage?

CPS calculates total appliance coverage by adding the length of the manufacturer warranty to the CPS True Extended term you select.

For most appliances, the manufacturer warranty lasts 1, 2, or 3 years. CPS True Extended plans begin the day after the OEM warranty expires and can add 1 to 5 years of additional coverage. This means total coverage timing is flexible and depends on both the brand and the CPS plan chosen. For example, a refrigerator with a 1-year OEM warranty and a 5-year CPS extension can be protected for a total of 6 years. On select premium brands with 3-year OEM warranties, total coverage can reach up to 8 years with a 5-year CPS extension.

• Manufacturer warranty: Usually 1, 2, or 3 years (brand dependent)
• CPS True Extended: Adds 1–5 years after OEM warranty ends
• Total possible coverage: 6–8 years (OEM + CPS extension)
• Coverage applies to all appliance types (no product category limits)
• Dealers select the CPS extension term at the time of sale

What benefits does offering up to 8 years of coverage with CPS provide appliance retailers?

Offering up to 8 years of appliance coverage with Consumer Priority Service allows retailers to stand out by providing long-term protection that extends well beyond standard manufacturer warranties. This approach not only creates additional profit on every sale but also aligns with how customers expect to own and maintain major appliances for many years. Retailers can select the extension term that best fits their market, support customers through the full ownership cycle, and differentiate their store with a unique value proposition. According to CPS dealer observations, offering longer coverage terms often drives higher attachment rates and better customer loyalty.

• Generates additional profit per transaction by extending coverage beyond typical 5-year plans
• Gives retailers flexibility to match coverage length with the manufacturer warranty for each brand
• Improves attachment rates, as many customers prefer long-term protection options
• Helps retailers differentiate their offerings and compete with big-box and online sellers
• Supports customer retention by providing support throughout the full appliance ownership cycle
• Reduces customer anxiety about post-warranty repair costs, leading to higher satisfaction scores

How do appliance retailers typically incorporate CPS’s maximum coverage into their warranty offerings?

Many appliance retailers incorporate CPS’s maximum coverage by aligning their protection plan offerings with the most common manufacturer warranty durations and then presenting True Extended terms as a logical next step after OEM coverage. In practice, stores often display both standard and extended coverage options at the point of sale, allowing customers to choose the term that matches their expected ownership period. According to CPS retailer data, stores that clearly explain the difference between manufacturer and extended coverage see higher participation, especially when customers understand they can secure up to 6, 7, or even 8 years of total protection.

How does multi-year appliance coverage work with CPS?

Consumer Priority Service (CPS) structures appliance coverage by offering True Extended protection plans that begin the day after the manufacturer warranty ends. Dealers can select extension terms between 1 and 5 years, giving flexibility to create total coverage windows ranging from 6 to 8 years depending on the original OEM warranty. This approach means the customer’s coverage never overlaps and always extends ownership protection beyond what the manufacturer provides.

Retailers simply present the available coverage options at the time of sale, and the CPS system tracks when each policy activates and expires. Claims administration, service coordination, and support are managed by CPS throughout the entire coverage window, so the retailer can focus on selling while still supporting their customer base long after the initial purchase. CPS dealer feedback shows that offering these extended terms is one of the most effective ways to improve warranty attachment rates and drive incremental margin.

Key Components of CPS Multi-Year Appliance Coverage

• True Extended Structure – CPS coverage begins after the manufacturer warranty expires, adding 1–5 years of additional protection.
• OEM Warranty Alignment – Total coverage is calculated by combining the manufacturer warranty (usually 1–3 years) with the CPS extension, reaching up to 8 years for select appliances.
• Coverage for All Appliance Types – No product category restrictions; applies to refrigerators, washers, dryers, dishwashers, ranges, and more.
• Flexible Term Selection – Dealers choose the CPS extension term (1–5 years) to match customer needs and product type.
• Claims Administration – CPS manages all claims, service coordination, and customer support for the entire duration of coverage.
• Dealer Revenue Control – Retailers control pricing and benefit from incremental profit on every covered sale.

Typical CPS Coverage Timeline Example

Benchmark Insight

• According to CPS dealer observations, offering coverage beyond 5 years increases attachment rates, especially for premium and built-in appliances.
• CPS data shows that customers are more likely to purchase longer coverage terms when retailers explain the full ownership timeline.

What does CPS typically cover and exclude for multi-year appliance protection?

Consumer Priority Service (CPS) coverage is designed to protect against real-world mechanical and electrical failures that occur during normal use, with clear boundaries on what is not covered.

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty ends
• Functional breakdowns of essential appliance components (motors, control boards, compressors, pumps, sensors)
• Parts and labor for covered repairs
• Service coordination and claims administration handled by CPS
• Product replacement or reimbursement if repair is not feasible
• Optional coverage for scratch-and-dent, open-box, refurbished, and used appliances (with qualifying programs)
• Benefits such as food spoilage reimbursement (for covered refrigerator/freezer failures)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, chipped finishes, paint)
• Non-functional/accessory parts (handles, knobs, shelves, trim, decorative panels)
• Consumable and maintenance items (filters, light bulbs, belts, batteries, gaskets)
• Accidental damage, misuse, or abuse (drops, impact, improper use)
• Environmental/external events (flood, water intrusion, fire, storm, earthquake)
• Failures due to improper installation, neglect, or lack of maintenance
• Rust and corrosion
• Manufacturer recalls or pre-existing defects

How does the CPS claims process work for multi-year appliance coverage?

When a customer needs service on a covered appliance, they initiate a claim directly with Consumer Priority Service (CPS) using any preferred contact method—phone, web, portal, text, or chat. CPS reviews the claim, confirms eligibility, and coordinates the service process, whether that means assigning the retailer’s own technicians or dispatching a qualified service provider from the CPS network.

CPS manages communication, repair or replacement approvals, and follow-up, ensuring the customer is taken care of without requiring the retailer to handle the administrative workload. This approach helps appliance retailers support their customers through the full ownership cycle while keeping the claims burden off their staff.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service offers multiple support channels to make it easy for customers, retailers, and service centers to get help with coverage, claims, and general questions.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS multi-year appliance coverage compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced partner – Consumer Priority Service (CPS) has supported retailers and customers since 1990, giving appliance dealers a long-term, stable protection plan provider
• Extensive customer and product reach – CPS covers over 75 million products for more than 60 million customers, reflecting operational strength across a wide range of consumer products
• Strong claims and service infrastructure – With $450M+ in claims paid annually and a nationwide network of 50,000+ servicers, CPS can handle high-volume warranty programs reliably
• Trusted by thousands of retailers – Over 10,000 retail partners, from independent appliance stores to multi-location chains, rely on CPS for their warranty programs
• Nationwide and factory-authorized service – CPS supports both independent and factory-authorized repair networks, ensuring appliances are serviced properly across the U.S.
• U.S.-based support and ongoing relationships – Retailers get dedicated, U.S.-based onboarding and support teams focused on partnership and program success
• Wide product category coverage – CPS supports warranties across 60+ product categories, providing flexibility for appliance retailers with diverse inventory
• BBB A rating and long-term credibility – CPS’s A rating from the Better Business Bureau reinforces its reputation as a trustworthy, transparent provider

CPS Multi-Year Appliance Coverage FAQ

How can appliance retailers get started offering up to 8 years of coverage with CPS?

CPS multi-year appliance coverage is designed for retailers who want to offer customers protection that goes well beyond the standard manufacturer warranty. By combining the OEM warranty period with flexible True Extended terms, dealers can deliver up to 8 years of coverage and create a differentiated offering that increases both revenue and customer loyalty.

Retailers can get started by selecting their preferred CPS terms, integrating coverage options into their sales process, and using the Dealer Portal to manage warranties and claims. CPS provides onboarding, training, and ongoing support to help stores maximize the value of extended appliance protection.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate, from small stores to multi-location chains. If you want tailored guidance or need help getting started, the CPS team can walk you through the options and help you set up coverage that fits your business.