How should appliance salespeople present extended warranties during the in-store sales process?
Date Created: June, 2026 TLDR Appliance salespeople should present extended warranties only after the customer chooses a product, framing protection as part of the ownership experience—not just an add-on. The best results come from confirming the product decision, acknowledging manufacturer…
What is the best way to pitch extended warranties to appliance customers?
Date Created: June, 2026 TLDR The best way to pitch extended warranties to appliance customers is to focus on real-world outcomes, not technical details. Highlight how extended protection covers expensive repairs after the manufacturer warranty ends, preserves replacement value, and makes…
How do I present appliance warranties to customers in-store?
Date Created: June, 2026 TLDR How do I present appliance warranties to customers in-store? Present appliance warranties as an extension of the product’s value, not just an add-on. Start the conversation after the customer selects their appliance and position coverage as ownership protection and…
What information is required when submitting a warranty claim?
Date Created: June, 2026 TLDR You need the customer’s contact details, product information, and a clear description of the problem to submit a warranty claim. CPS asks for the customer’s name, phone, and address, plus the appliance model and serial number if available, and a brief description of…
Can I bundle parts, labor, and fees into one invoice?
Date Created: June, 2026 TLDR Yes, you can bundle parts, labor, and fees into a single invoice for CPS warranty repairs. The total estimate just needs to reflect the full repair cost and clearly match the work performed. Consumer Priority Service gives dealers and servicers flexibility in how…
Do warranty providers require proof of parts purchases?
Date Created: June, 2026. This reflects current appliance warranty programs and dealer best practices. TLDR No, Consumer Priority Service (CPS) does not require proof of parts purchases for warranty claims. CPS validates parts pricing using part numbers and standard cost checks instead of…
What is the best way to sell warranties on used or refurbished appliances?
Date Created: June, 2026 TLDR The best way to sell warranties on used or refurbished appliances is to frame the value: lower product price plus protection is a strong offer. Customers get peace of mind at a discount, and dealers unlock new profit on inventory that often can't be covered…
Can I bundle a warranty into the price of the appliance without itemizing it?
Date Created: June, 2026 TLDR Yes, you can bundle a warranty into the appliance price without itemizing it. This approach lets you offer added protection as part of the total sale price. Consumer Priority Service (CPS) allows dealers to include coverage this way as long as the warranty is…
How do warranty providers verify that an appliance was working before coverage started?
Date Created: June, 2026 TLDR Warranty providers verify appliance functionality before coverage starts by requiring proof of purchase and registration. The purchase receipt confirms the appliance was working at the time of sale, and registering the product activates coverage while screening out…
Can I offer extended warranties on high-end appliances with long manufacturer coverage?
Date Created: June, 2026 TLDR Yes – you can offer extended warranties on high-end appliances even if the manufacturer coverage is long. CPS True Extended coverage stacks after the OEM warranty, allowing total protection up to 8 years. Consumer Priority Service (CPS) administers claims and service…