I bought a refurbished TV, when does my coverage start.
For refurbished products that have a 30 - 90 day warranty, the contract for your TV starts the date you purchase your TV, with coverage beginning as soon as the 30-90 day warranty is over.
I have a manufacturer's warranty on my TV, when does my coverage start?
For our standard plan, your contract and coverage start after the first year of your manufacturer's warranty is over.
Do you have commercial plans available for TVs?
Yes, we do have commercial plans available for TVs. They cover the same issues that our standard plan does. The main difference is that the contract for our commercial plans start the day you purchase the TV, with coverage starting as soon as the manufacturer's warranty is over.
Can I use the standard plan for a TV I'm using commercially?
No. If you are purchasing a TV for commercial use, you cannot purchase our standard plan.
Will I have to send in my TV for repairs?
For TVs under $500 and 40 inches, you will be directed to send your TV into CPS's authorized service center. For TVs over $500 and 40 inches, CPS will send a local authorized repair center to the customer's location to do repairs.
What doesn't CPS's TV extended warranty cover?
This warranty does not cover any kind of damage to the TV, the cost of removal or reinstallation, or burn in on the television screen. Stolen TVs are also not covered.
What does CPS's TV extended warranty cover?
This warranty covers 100% of the parts and labor used in the repairs of your TV. The warranty also covers all internal hardware failure. This warranty is applicable to any size and type of television or monitor, whether that be tube, projection, DLP, LCD, or plasma.
Can I buy coverage for my old phone?
Yes! Our warranty will cover your working phone, whether it is old or new.
What happens if I need to cancel my contract?
No worries! You can cancel your contract at any time by giving us a call at 1 (800) 905-0443. We will process your cancellation and send you a pro-rated refund.
How many claims can I file for my smartphone?
You can file as many claims as you like. Your phone coverage remains in place until your contract expires.