Can I hire a company near me to perform repairs and send you the bill?

We're sorry, but any repairs to your unit must be pre-approved by CPS prior to work being performed. We do not accept invoices for work performed without our pre-authorization.


How is this different than the manufacturer’s warranty?

A manufacturer’s warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts.

Consumer Priority Service warranties provide comprehensive, long term, even length coverage. This means that should your product fail within your warranty coverage time frame, both parts and labor costs are covered.


Where do I buy a Consumer Priority Service warranty?

Consumer Priority Service warranties can be purchased along with your product at participating retail and internet affiliates. If you purchased a product from a retail store that does not carry Consumer Priority Service warranties, you may call (800) 905- 0443 for an authorized reseller near you.


Can I renew my Consumer Priority Service warranty?

Yes, you can extend certain warranties. If your warranty is eligible for renewal you will receive a notice from CPS with your options 30 days prior to its expiration date.


Who will perform the service on my product?

Our company works with tens of thousands of authorized service professionals. Each technician is extensively trained by the respective manufacturers to provide service on your products. Authorized technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market.

We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.


Will I have to pay a deductible or any other “hidden costs”?

Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. In order to have a lower deductible, even as low as $0, the warranty holder would generally have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible. Every Consumer Priority Service warranty carries a $0.00 deductible along with low premiums. This means that with a Consumer Priority Service warranty there are no high upfront costs and we are committed to cover 100% parts and labor costs on any authorized claim.


Where can I find my Membership ID?

If you received a Warranty card:

Your Warranty # is located under the barcode.

If you received an email:

You can find your Warranty # in the body of the email.

If you received a letter:

You can find your Warranty # in the body of the letter.


What does an accidental policy cover?

What is Covered:

If you have added Accidental Coverage to your plan, as indicated on your Warranty Card as well as your Online Account, this Plan shall cover unintentional damages as a result of: impact, liquid damage or unintentional physical damage. Accidental Coverage is an option for new, store-purchased items and protects against drops and spills. Accidental Coverage is typically offered as an option for MP3 Players, Laptops, GPS Devices, Cameras, and other portable electronics.

What is Not Covered:

Accidental Coverage does not cover intentional damages of any kind to the Covered Product or losses due to theft. Accidental Coverage does not cover willful damage, misuse, damage due to neglect, drops over 6 feet, fire damage, full immersion in water or salt water exposure. Accidental Coverage does not cover damage caused by the use of a product in a way the manufacturer never intended. Accidental Coverage also does not cover damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires...etc), or damage that is incurred by an animal or pet (ie: dog chewing). Coverage for this plan shall begin 30 days after the date of purchase of the covered product. Accidental Coverage must appear on the original bill of sale alongside the covered product and must be registered.

Refer to the details of the warranty for the full list, but there are some notable exclusions to your coverage.

  • We do not cover items that are dead on arrival, fail within the first 30 days or have a pre-existing condition.
  • We do not cover accessories & consumer replaceable parts (ie: batteries, ink cartridges, lenses, cables & other consumables).
  • Software: We do not cover software issues, including software for computers, cell phones...etc.
  • Fraudulently misrepresented items are not covered.
  • We do not cover stolen or lost products.

To see what is covered and not covered under our accidental policy, go here for a visual representation.


Can I send my product to you while it has the manufacturer’s warranty on it?

If the manufacturer’s warranty is still in effect for your product, you will be directed to the manufacturer to complete the required service.


Why does my plan read "under $1000.00"?

Some warranties carry a dollar value on them. This means that your product's purchase price, excluding tax, delivery and accessories is below the listed price on the warranty. It's simply a classification based on the price of purchase of the product under warranty.