How do I file a claim for my watch?

You can file a claim by signing into your account on cpscentral.com and clicking file claim, or alternatively by giving us a call at 1 (800) 905-0443.


How many claims can I file for my watch?

You can file as many claims as you like. Your watch coverage remains in place until your contract expires or until your limit of liability is used up.


I just bought the warranty, when does the coverage start?

Your contract starts the day you purchased our warranty, with coverage beginning on day 31. This helps protect us from fraudulent claims, ensuring we can provide the best coverage possible for you.


Does the extended watch warranty cover accidental damage?

This warranty covers 100% parts and labor for the repairs and accidental damage which protects the watch from liquid and impact damage. It also covers any and all failures, due to workmanship.


What doesn’t the CPS watch Extended Warranty cover?

Our watch warranty doesn’t cover intentional damage or lost or stolen watches.


What happens if I need to cancel my contract?

No worries! You can cancel your contract at any time by giving us a call at 1 (800) 905-0443. We will process your cancellation and send you a pro-rated refund.


What happens if they cannot repair my watch?

If we cannot repair your watch, we will provide you with a replacement (same make and model) or a check for the current market value of the watch.


Where will I send my watch for repairs?

CPS has 2 convenient options. You may bring your watch to a local repair shop or ship your watch to CPS for service. Option 1: Bring your watch to a local watch repair shop and submit your estimate to CPS for approval and reimbursement. Option 2: If you prefer to ship your watch to CPS for coverage, we will provide you with instructions. Once received, we will repair your watch and ship it back to you.


How long does it take to repair my jewelry under this service plan?

If you repair your jewelry locally, the time frame would be set by the local repair shop of your choice. When you ship your jewelry to CPS for repair, most claims are resolved in 5 business days or less.


Can I buy coverage for my old jewelry?

Yes! Our warranty will cover your old jewelry, whether it is old or new we offer coverage as long as it's in good condition. Please ask our customer service representatives for details regarding coverage for older jewelry.