What happens if the service center cannot repair my camera?

If we cannot repair your camera, we will provide you with a check for the current market value of your camera.


Will I have to send in my camera for repairs?

Yes, you will. If your camera breaks, we will provide you with instructions on shipping it to CPS's repair facility. Once we receive it, we will complete repairs for your camera.


How do I file a claim for my camera?

You can file a claim by signing into your account on cpscentral.com and clicking file claim, or alternatively by giving us a call at 1 (800) 905-0443.


Can I transfer the warranty to a new user?

Yes, you can. Contact CPS by giving us a call at 1 (800) 905-0443, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.


I purchased a refurbished camera, when does my coverage start?

For refurbished cameras that have a 30-90 day warranty, our contract starts the date you purchase your camera, with coverage beginning as soon as the 30-90 day warranty ends.


I have a manufacturer's warranty on my camera, when does my coverage start?

Your warranty contract and coverage begins once the first year of your manufacturer's warranty ends.


Do these plans include an annual cleaning?

Yes they do. For you to redeem your cleaning, you will have to file a claim, and ship your camera to our service center.


Do these plan include coverage for the lens?

They do not. You will have to purchase additional coverage for the lens.


What don't these plans cover?

Full water submersion is not covered in either warranty, nor is intentional damage, drops over 6 feet, and lost or stolen cameras.


What does the accidental warranty cover?

The accidental damage warranty covers the same things the standard warranty covers, with accidental damage included. All drops under 6 feet and spills of water on your camera are covered.