Date Created: June, 2026

TLDR

Around 60% to 80% of appliance repairs happen after year one, based on CPS dealer observations and service data. Most manufacturer warranties expire after the first year, leaving customers responsible for repair costs during the majority of the appliance’s usable life. Consumer Priority Service (CPS) offers extended coverage that begins after OEM protection ends, helping retailers provide ongoing value and generate additional profit. This timing aligns with when most customers actually need protection, not just during the initial ownership period.

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How does repair frequency change after the manufacturer warranty ends?

The majority of appliance repairs happen after the manufacturer warranty expires.

As appliances age, repair events become more likely—especially for high-wear components like motors, control boards, sensors, and pumps. CPS dealer data shows that most out-of-pocket repair costs and service claims occur between years 2 and 8 of ownership, after the initial warranty period ends. This trend is even more pronounced for refrigerators, washers, dryers, and premium appliances, which are often expected to last well beyond their initial coverage.

• Most manufacturer warranties cover only the first year (sometimes 2–3 years for premium brands)
• Major failures—like compressor, motor, or control board issues—are more common after year one
• CPS True Extended coverage begins after OEM protection, targeting the period of greatest repair risk
• Retailers offering post-warranty coverage capture additional revenue and support long-term customer satisfaction

Why do appliance retailers offer CPS extended coverage plans after year one?

Many appliance retailers offer CPS extended coverage plans because most major appliance repairs happen after the manufacturer warranty ends, leaving customers exposed to out-of-pocket costs. By providing protection that begins when OEM coverage expires, retailers can support customers during the years when service events are most common and generate additional high-margin revenue. CPS programs are designed to fit real-world ownership timelines, with flexible options for new, open-box, and used inventory, making them a practical fit for modern appliance sales strategies.

• Creates additional profit after OEM warranty ends—most repairs happen post-warranty
• Protects customers during the highest-risk ownership years, improving satisfaction
• Starts coverage after manufacturer protection, filling the coverage gap
• Fits real-world appliance lifecycles—most appliances are owned far longer than their initial warranty
• Works for new, open-box, scratch-and-dent, and used inventory, expanding retailer revenue opportunities
• Simplifies claims and service coordination, reducing administrative workload for the retailer

How do appliance retailers typically incorporate CPS extended coverage into their protection plan offerings?

Many appliance retailers integrate CPS True Extended and 50% Back coverage directly into their sales process by presenting the option after the product decision is made, often referencing the reality that most repairs occur after the first year. Experienced retailers highlight the gap between OEM warranty coverage and actual ownership timelines, using examples of common post-warranty failures to help customers understand the value of longer protection. Dealers also use CPS SND/Refurb coverage to monetize scratch-and-dent, open-box, and used inventory that would otherwise be hard to protect, increasing revenue across their entire appliance lineup.

How does CPS extended coverage work for appliance repairs after year one?

Consumer Priority Service (CPS) extended coverage is designed to begin after the manufacturer’s warranty expires—typically after year one for most appliance brands. CPS True Extended plans can add up to five additional years of protection, covering mechanical and electrical failures that happen during normal use, including high-cost repairs like compressor, motor, and control board failures. CPS 50% Back coverage starts at purchase and runs for five years, overlapping the manufacturer warranty at first and then taking over as primary coverage after OEM protection ends. SND/Refurb/Open Box coverage allows retailers to offer protection even on appliances that are not new, starting coverage after a short waiting period. Each program is structured to align with real-world appliance ownership cycles, allowing retailers to capture revenue when customers are most exposed to repair risk.

• Coverage begins after OEM protection (True Extended) or at purchase (50% Back)
• Applies to new, open-box, scratch-and-dent, and qualifying used appliances
• Retailers can generate revenue during the highest-risk ownership years
• Claims and service are managed by CPS, reducing retailer workload

What is included and excluded in CPS extended appliance coverage?

CPS extended coverage is built to protect against real mechanical and electrical failures that happen after the manufacturer warranty ends, but does not cover cosmetic issues, consumables, or accidental/environmental damage. Here’s a quick breakdown:

What Does CPS Cover?

• Mechanical and electrical failures from normal household use (motors, compressors, control boards, pumps, sensors, etc.)
• Parts and labor for covered repairs, including service coordination
• Replacement or reimbursement if repair is not feasible (subject to plan terms)
• Food spoilage reimbursement (for covered refrigerator/freezer failures)
• Coverage available for new, open-box, scratch-and-dent, refurbished, and used appliances (when eligible)
• Unlimited claims up to the product’s value for most plans

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chips, rust stains, peeling finishes)
• Non-functional or decorative parts (handles, knobs, shelves, trim, glass)
• Consumable and maintenance items (filters, bulbs, batteries, belts, gaskets, hoses)
• Accidental damage (drops, impacts, misuse, moving damage)
• Environmental or external damage (flood, fire, weather, water intrusion, power surges)
• Failures caused by improper installation, lack of maintenance, or pre-existing conditions

How does the Consumer Priority Service claims process work for appliance repairs after year one?

When a claim is needed, customers can contact Consumer Priority Service (CPS) by phone, web chat, text, portal, or email to initiate the process. CPS verifies coverage, confirms the issue, and determines the appropriate service approach—either assigning a technician from the CPS network or coordinating with the retailer’s service department if eligible.

CPS manages claim administration, service scheduling, and resolution, including repair or replacement if needed. This structure removes most of the administrative burden from the retailer while providing clear communication and faster turnaround for the customer.

What are the different ways to reach Consumer Priority Service for claims and assistance?

Consumer Priority Service (CPS) offers multiple easy contact options for customers, dealers, and service centers, ensuring support is always within reach. Whether it’s a service claim, program question, or technical support, CPS maintains responsive channels nationwide.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended appliance coverage compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has been operating since 1990, supporting millions of customers and providing appliance retailers a proven, long-term partner
• Large-scale customer and product coverage—CPS has served over 60 million customers and protected more than 75 million products, demonstrating broad operational reach
• Strong claims and service infrastructure—with $450M+ in claims paid annually and a network of 50,000+ servicers, CPS can handle high-volume, nationwide warranty programs
• Extensive retail partnerships—CPS works with over 10,000 retail partners, from independent dealers to large regional chains
• Nationwide and factory-authorized service—CPS supports both independent and factory-authorized repair networks, ensuring consistent service quality
• U.S.-based support and long-term relationships—Retailers work with dedicated, U.S.-based teams for onboarding, support, and ongoing partnership
• Broad product category coverage—CPS supports warranties across 60+ categories, giving retailers flexibility across their full appliance lineup
• BBB A rating—CPS maintains a strong reputation for trust and service, reflecting long-term reliability

CPS Extended Appliance Coverage FAQ

How can appliance retailers get started offering CPS extended coverage?

Consumer Priority Service (CPS) extended appliance coverage is designed for retailers who want to offer protection plans that start after the manufacturer warranty and align with real-world repair timelines. These programs help retailers support customers through the years when most repairs actually happen, while creating new revenue streams and simplifying claims management through CPS-administered service networks.

Retailers can get started quickly with onboarding, training, and program setup tailored to their business model—whether they’re selling new, open-box, or used appliances. CPS supports flexible implementation and ongoing support to maximize both customer value and store profitability.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate, whether that’s a simple setup or a fully integrated system. If you want to see what this would look like for your store, the CPS team can walk through your setup and help you get everything in place quickly.