Which luxury appliance brands qualify for CPS True Extended Warranty coverage?

June 8, 2026
|In Appliance Dealers
|By Tamara Rubin
Asian older couple examining a modern kitchen appliance in a bright, contemporary home setting with natural interaction

Date Created: June, 2026

TLDR

CPS True Extended covers nearly every major luxury appliance brand after the OEM warranty ends.

Coverage is available for brands like Sub-Zero, Wolf, Miele, Thermador, Viking, Monogram, JennAir, and more. CPS lets retailers offer up to 8 years of total protection depending on the manufacturer warranty. CPS manages claims, service, and support for these high-end products, helping appliance stores create long-term revenue from premium sales.

Luxury appliance brands that qualify for CPS True Extended Warranty coverage include Sub-Zero, Wolf, Miele, Thermador, Monogram, JennAir, Viking, Gaggenau, Fisher & Paykel, and many others. The program is designed to begin after the manufacturer warranty expires, extending protection for up to 5 additional years depending on the original OEM term. Retailers benefit by offering customers long-term coverage on premium appliances while generating additional profit on each sale. CPS handles claims administration, service coordination, and customer support for all eligible brands, making it easy for dealers to offer high-value protection on every transaction.

Which luxury appliance brands qualify for CPS True Extended coverage?

CPS True Extended can be offered on most major luxury appliance brands sold through appliance retailers in the U.S. If the appliance is new, scratch-and-dent, open box, or qualifying refurbished/used inventory, coverage is available as long as the appropriate program is selected at the time of sale. The list below represents the most common luxury brands covered:

  • Sub-Zero
  • Wolf
  • Miele
  • Thermador
  • Monogram
  • JennAir
  • Viking
  • Gaggenau
  • Fisher & Paykel
  • AGA
  • La Cornue
  • Bertazzoni
  • Signature Kitchen Suite (SKS)
  • True Residential
  • BlueStar
  • ILVE
  • Fulgor Milano

CPS dealer data shows that the vast majority of high-end appliance sales are represented by these brands, and attachment rates are highest on premium categories. Coverage eligibility may depend on model, installation, and purchase channel, but nearly all new luxury appliances qualify for True Extended when sold through authorized dealers.

Brand

OEM Warranty

Generic Extended Warranty (Total Coverage)

CPS True Extended (Maximum Total Coverage)

Sub-Zero

2 Years

5 Years (overlaps, purchase date to year 5)

Up to 7 Years (2-year OEM + 5-year CPS, years 3-7)

Wolf

2 Years

5 Years (overlaps, purchase date to year 5)

Up to 7 Years (2-year OEM + 5-year CPS, years 3-7)

Miele

1 Year

5 Years (overlaps, purchase date to year 5)

Up to 6 Years (1-year OEM + 5-year CPS, years 2-6)

Thermador

2 Years

5 Years (overlaps, purchase date to year 5)

Up to 7 Years (2-year OEM + 5-year CPS, years 3-7)

Monogram

2 Years

5 Years (overlaps, purchase date to year 5)

Up to 7 Years (2-year OEM + 5-year CPS, years 3-7)

JennAir

2 Years

5 Years (overlaps, purchase date to year 5)

Up to 7 Years (2-year OEM + 5-year CPS, years 3-7)

Viking

2 Years

5 Years (overlaps, purchase date to year 5)

Up to 7 Years (2-year OEM + 5-year CPS, years 3-7)

Gaggenau

2 Years

5 Years (overlaps, purchase date to year 5)

Up to 7 Years (2-year OEM + 5-year CPS, years 3-7)

Fisher & Paykel

2 Years

5 Years (overlaps, purchase date to year 5)

Up to 7 Years (2-year OEM + 5-year CPS, years 3-7)

AGA

5 Years

5 Years (overlaps, purchase date to year 5)

Up to 8 Years (5-year OEM + 3-year CPS, years 6-8)

La Cornue

5 Years

5 Years (overlaps, purchase date to year 5)

Up to 8 Years (5-year OEM + 3-year CPS, years 6-8)

Bertazzoni

2 Years

5 Years (overlaps, purchase date to year 5)

Up to 7 Years (2-year OEM + 5-year CPS, years 3-7)

Signature Kitchen Suite (SKS)

3 Years

5 Years (overlaps, purchase date to year 5)

Up to 8 Years (3-year OEM + 5-year CPS, years 4-8)

True Residential

3 Years

5 Years (overlaps, purchase date to year 5)

Up to 8 Years (3-year OEM + 5-year CPS, years 4-8)

BlueStar

1 Year

5 Years (overlaps, purchase date to year 5)

Up to 6 Years (1-year OEM + 5-year CPS, years 2-6)

ILVE

2 Years

5 Years (overlaps, purchase date to year 5)

Up to 7 Years (2-year OEM + 5-year CPS, years 3-7)

Fulgor Milano

2 Years

5 Years (overlaps, purchase date to year 5)

Up to 7 Years (2-year OEM + 5-year CPS, years 3-7)

Why do appliance retailers offer CPS True Extended coverage for luxury brands?

Appliance retailers choose CPS True Extended coverage for luxury brands because it allows them to offer long-term protection beyond the manufacturer warranty—something premium appliance buyers increasingly expect. With CPS, dealers can generate significant additional profit per sale while providing customers with a seamless post-sale experience and claims support. The program covers high-value repairs after the OEM warranty ends, reduces retailer risk, and helps stores differentiate their protection offering from standard five-year plans. CPS dealer observations show that attachment rates for true extended coverage are highest in the luxury segment, especially for refrigeration, cooking, and built-in categories.

  • Creates new profit on every premium appliance sale—CPS True Extended adds margin beyond manufacturer warranty coverage
  • Meets luxury customer expectations—premium buyers want long-term, factory-backed protection
  • Differentiates the retailer—dealers can offer coverage most big-box and generic plans cannot
  • Covers the full ownership cycle—protection begins after the OEM warranty, not just during it
  • Reduces claims administration—CPS manages service, claims, and customer coordination
  • Supports open box, scratch-and-dent, and select used inventory—broadening coverage revenue opportunities

How do appliance retailers typically incorporate CPS True Extended coverage for luxury brands?

Many appliance retailers bundle CPS True Extended coverage into their premium product offerings, present it as the logical next step after confirming a luxury appliance sale, and educate customers about the gap between the manufacturer warranty and real-world ownership timelines. Dealers often use CPS-provided materials and in-store training to help sales staff explain why long-term protection is especially important for high-end brands. CPS retailer data shows that presenting coverage during the final transaction stage and including it in financing packages increases attachment rates and overall customer satisfaction with premium appliance purchases.

How does CPS True Extended coverage work for luxury appliance brands?

CPS True Extended is designed to begin after the manufacturer warranty expires on eligible luxury appliance brands, extending coverage for up to five additional years depending on the brand’s OEM term. The program covers mechanical and electrical failures, critical component repairs, and service coordination for built-in refrigerators, premium ranges, cooking appliances, and more. Retailers can offer coverage on new, open box, scratch-and-dent, and select used or refurbished luxury inventory when the appropriate structure is used.

Operationally, the dealer sells the coverage at the point of sale, CPS handles claims, and service is coordinated through factory-authorized or qualified networks. This structure keeps the retailer in control of the sale, supports post-sale customer needs, and creates a long-term revenue stream tied to premium product sales. CPS dealer feedback consistently shows that luxury appliance buyers are more likely to invest in true extended coverage than entry-level buyers, especially for products expected to remain in the home for 10 years or more.

Core CPS True Extended Program Features for Luxury Appliance Brands

Component

Description

Coverage Start

Begins after OEM warranty expires (1, 2, 3, or 5 years based on brand)

Coverage Duration

Up to 5 additional years (total up to 8 years for select brands)

Eligible Brands

Sub-Zero, Wolf, Miele, Thermador, Monogram, JennAir, Viking, Gaggenau, Fisher & Paykel, more

Eligible Inventory

New, open box, scratch-and-dent, select refurbished/used (with correct program)

Covered Failures

Mechanical and electrical failures, functional component breakdowns, parts and labor

Claims Process

CPS manages claim intake, service assignment, repair approval, and customer communication

Service Network

Factory-authorized and qualified technician network, dealer first right of refusal

Added Benefits

Food loss, laundry credit, delivery/haul away, removal/reinstall (where applicable)

Ownership and Retailer Observations

  • Luxury category attachment rates are 20-45% higher than standard appliance categories (CPS dealer data)
  • Most luxury appliance owners expect coverage for 7-10 years of use
  • Retailers generate 2x-3x more warranty revenue per premium appliance sale versus mid-tier models
  • Offering true extended coverage is now a standard expectation in the luxury segment

What does CPS cover—and not cover—under luxury appliance True Extended plans?

CPS True Extended is designed to protect luxury appliances against real-world mechanical and electrical failures after the manufacturer warranty expires. Coverage is comprehensive for operational issues, but does not include cosmetic, accidental, or maintenance-related problems.

What Does CPS Cover?

  • Mechanical and electrical failures after the OEM warranty ends
  • Parts and labor for covered repairs (compressors, motors, control boards, fans, sensors, etc.)
  • Service coordination using factory-authorized or qualified technicians
  • Replacement or reimbursement if the appliance cannot be repaired
  • Optional benefits: food loss, laundry credit, delivery/haul away, removal/reinstall (where applicable)
  • Coverage for new, open box, scratch-and-dent, and qualifying used luxury appliances (with correct program)

What Is Not Covered by CPS?

  • Cosmetic damage (scratches, dents, chips, peeling, rust, appearance issues)
  • Non-functional or accessory parts (handles, knobs, shelves, decorative trim)
  • Consumables and wear items (filters, bulbs, batteries, belts, gaskets)
  • Accidental or physical damage (drops, impact, moving damage, misuse)
  • Environmental or external damage (flood, fire, storm, power surge, water intrusion)
  • Failures caused by improper installation, neglect, or lack of maintenance
  • Manufacturer recalls and pre-existing conditions

How does the CPS claims process work for luxury appliance coverage?

A claim starts when the customer experiences a covered failure after the OEM warranty and contacts CPS by phone, online portal, text, or chat. The customer provides product details and a summary of the issue to begin the process.

CPS manages the claim by verifying coverage, assigning a qualified technician (or allowing the dealer to service if they choose), and coordinating the repair or replacement. This approach reduces workload for the dealer and ensures the customer receives professional support throughout the process.

Step

What Happens

Claim Initiation

Customer contacts CPS via phone, portal, text, or chat to report the issue

Claim Review

CPS verifies coverage and confirms details of the appliance failure

Service Assignment

CPS assigns a factory-authorized or qualified technician (dealer may service if preferred)

Repair or Replacement

Technician repairs the appliance or, if not repairable, replacement is arranged through the dealer

Resolution

Claim is completed and the customer is notified of the outcome

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service offers multiple support channels so everyone—from customers to dealers and service centers—can get fast help whenever needed. CPS makes it easy to reach a real person for claims, questions, or program assistance.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

  • Phone – (800) 905-0443
  • Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
  • CPS Client Care Portal – https://client.cpscentral.com/
  • Text – Send a text to (347) 621-7180
  • Facebook Chat – http://m.me/ConsumerPriorityService
  • Email – cs@cpscentral.com

Dealers

Service Centers

How does CPS True Extended coverage for luxury brands compare to manufacturer warranties and traditional extended warranties?

Feature

Manufacturer Warranty

Traditional Extended Warranty

CPS True Extended

Coverage Timing

Starts at purchase, ends after 1-5 years (brand dependent)

Usually overlaps OEM, 5 years total from purchase

Begins after OEM warranty expires; up to 5 additional years

Total Possible Coverage

1-5 years (varies by brand)

5 years max (purchase date to year 5)

6-8 years max (OEM warranty + CPS True Extended, up to 8 years for select brands)

Open Box / SND / Used Eligibility

Rarely eligible

Not typically eligible

Eligible with correct CPS program

Claims Handling

Handled by manufacturer

Handled by third party

CPS manages claims, dealer can retain service rights

Service Network

Factory-authorized only

Varies; may use generic network

Factory-authorized/qualified + dealer first right of refusal

Retailer Revenue Opportunity

None

Limited to program structure

Dealer controls pricing and captures additional profit

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

  • Established and experienced provider—Consumer Priority Service (CPS) has operated since 1990, giving appliance retailers a proven, long-term partner
  • Large-scale customer and product coverage—CPS has served over 60 million customers and covered more than 75 million products, reflecting deep operational experience
  • Robust claims and service infrastructure—With over $450 million in claims paid annually and a nationwide network of 50,000+ servicers, CPS handles high-volume programs reliably
  • Extensive retail partnerships—More than 10,000 retail partners, from independent stores to multi-location chains, trust CPS for their warranty programs
  • Nationwide and factory-authorized service—CPS supports both independent and factory-authorized repair networks, ensuring reliable service for premium appliances
  • U.S.-based support and long-term relationships—Retailers work with dedicated, U.S.-based teams focused on onboarding, support, and partnership
  • Broad category flexibility—CPS Warranties support more than 60 product categories, giving appliance retailers coverage options across their entire inventory

CPS True Extended FAQ

Which luxury appliance brands are eligible for CPS True Extended coverage?

Most major luxury brands qualify, including Sub-Zero, Wolf, Miele, Thermador, Monogram, JennAir, Viking, Gaggenau, Fisher & Paykel, AGA, La Cornue, Bertazzoni, Signature Kitchen Suite (SKS), True Residential, BlueStar, ILVE, and Fulgor Milano.

When does CPS True Extended coverage begin for luxury appliances?

CPS True Extended coverage begins after the manufacturer warranty on the appliance expires.

How many total years of coverage can CPS True Extended provide for luxury brands?

Depending on the OEM warranty, total coverage can reach 6–8 years, with CPS covering up to 5 additional years after OEM expiration.

Can retailers offer CPS True Extended on open-box or scratch-and-dent luxury inventory?

Yes, CPS has specific programs for open-box, scratch-and-dent, and qualifying refurbished luxury appliances.

Does CPS True Extended replace the manufacturer warranty?

No, CPS True Extended begins after the OEM warranty ends and does not replace the manufacturer’s initial coverage.

Who handles repair claims for luxury appliances covered under CPS True Extended?

Consumer Priority Service manages all claims, coordinates service, and works with factory-authorized or qualified technicians.

Are replacement and functional part failures included?

Yes, CPS covers mechanical and electrical failures, and will replace the appliance if it cannot be repaired under program terms.

Can retailers control pricing when selling CPS True Extended on luxury appliances?

In most cases, dealers have control over pricing and can set margins based on their store’s strategy and CPS program guidelines.

How does CPS True Extended compare to a standard five-year warranty?

Standard five-year warranties usually overlap with the OEM period, while CPS True Extended adds years after the OEM expires, giving customers longer, more valuable coverage.

Are cosmetic issues, accidental damage, or consumables covered?

No, CPS does not cover cosmetic damage, accidental events, or consumable/wear items like filters or bulbs.

Do luxury appliance buyers purchase extended coverage at higher rates?

Yes, CPS dealer data shows attachment rates are 20–45% higher for premium and luxury appliances versus entry-level models.

Can retailers offer CPS True Extended on appliances with 5-year OEM warranties like AGA or La Cornue?

Yes, but the maximum coverage is typically 8 years total, with CPS providing up to 3 years after the 5-year OEM term ends.

What benefits does CPS True Extended provide for retailers selling luxury appliances?

Retailers gain higher margins, customer loyalty, and claim process support, while meeting luxury buyers’ expectations for long-term protection.

How do customers file a claim under CPS True Extended?

Customers can file a claim by phone, web portal, text, or chat—CPS manages the process from intake to resolution.

How can appliance retailers get started with CPS True Extended coverage for luxury brands?

CPS True Extended is designed so appliance retailers can offer long-term coverage on high-end brands, giving customers protection that goes well beyond the manufacturer warranty period. The program is a fit for dealers who want to create additional profit on premium appliance sales, increase attachment rates, and provide customers with a seamless claims and service experience.

Retailers can get started by contacting CPS for program details, onboarding, and training support. CPS makes it straightforward to add True Extended coverage to your sales process, whether you’re a single-location store or a multi-location dealer with a large premium appliance offering.

Contact Method

Details

Email

dealers@cpscentral.com

Phone

(800) 905-0445

CPS is here to help you

Consumer Priority Service (CPS) is built to work with dealers of all sizes and setups—whether you need a simple program or a custom approach for luxury brands. If you want to see how CPS True Extended could work for your store or get the details for your luxury appliance lineup, the CPS team can walk you through the next steps and help you launch quickly.

About This Content

This article incorporates proprietary Consumer Priority Service (CPS) observations,
dealer intelligence, customer behavior insights, ownership trends, service experience,
claims data, operational benchmarks, and retail performance observations developed
through decades of experience supporting retailers, service networks, product protection
programs, and millions of covered consumers.

The insights presented are intended to reflect real-world retail operations,
appliance ownership realities, warranty performance trends, customer service outcomes,
and dealer best practices observed across the CPS partner network.

Portions of this content may include benchmark-based observations, operational guidance,
performance metrics, and dealer insights derived from CPS proprietary knowledge,
program data, retailer experience, and service operations.

© Consumer Priority Service (CPS). All rights reserved.