Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices.

TLDR

Yes – appliance retailers working with Consumer Priority Service can choose which service companies handle warranty repairs. CPS gives dealers first right of refusal, allowing you to use your own technicians or preferred servicers for claims before CPS assigns anyone from its network. This structure helps retailers maintain service quality, retain service revenue, and strengthen the customer relationship after the sale. According to CPS dealer feedback, stores that keep service in-house often achieve higher customer retention and better claim outcomes than those relying solely on third-party networks.

How do dealers set up their preferred service companies with CPS?

Dealers can easily set up their preferred technicians or service companies with Consumer Priority Service.

When a dealer joins CPS, they simply provide contact information for their chosen servicers. CPS then onboards and approves those companies, so claims can be routed directly to the dealer’s own team before considering any outside technicians. This keeps service in the dealer’s control and ensures the experience stays consistent for customers.

• First right of refusal – Dealers have the option to handle all eligible warranty claims with their own technicians before CPS assigns an external provider.
• Easy onboarding – Dealers submit preferred service company details for approval, so those companies are ready to handle claims.
• Service revenue retention – Dealers keep service jobs and profit in-house, rather than losing them to external networks.
• Quality control – Using your own techs ensures repairs meet your standards and protect your store’s reputation.
• Flexible fallback – If a dealer can’t or doesn’t want to service a claim, CPS assigns a qualified technician from its nationwide network.

According to CPS dealer observations, stores that keep service in-house often see 10–20% higher customer retention and improved long-term revenue from both repairs and future sales.

Why do appliance retailers use CPS’s dealer-first service model?

Many appliance retailers use CPS’s dealer-first service model because it lets them stay in control of the service experience, keep repair revenue in-house, and deliver a consistent ownership experience to their customers. By allowing dealers to onboard their own preferred technicians or service companies, Consumer Priority Service ensures that warranty repairs can be handled by people the retailer already trusts. This flexibility supports better customer retention, protects store reputation, and makes the warranty program a true extension of the retailer’s business rather than a handoff to an outside network.

• Dealers keep service revenue in-house – CPS lets retailers use their own technicians for warranty repairs, maximizing profit from each claim.
• Dealers maintain control of service quality – Handling repairs internally ensures work meets store standards and protects reputation.
• Flexible servicing options – If a dealer can’t take a job, CPS assigns a qualified technician from its nationwide network.
• Stronger customer relationships – Customers see the retailer as their ongoing support partner, not just a sales outlet.
• First right of refusal – Dealers always have the first opportunity to service eligible claims, giving them operational control.
• Higher customer retention – CPS dealer data shows in-house servicing is linked to improved long-term loyalty and repeat business.

How do appliance retailers typically use CPS dealer-first servicing in practice?

Many appliance retailers using Consumer Priority Service choose to onboard their own service companies right from the start, so every eligible warranty repair goes directly to their preferred technicians. In practice, this means retailers can maintain their service departments, control the repair process, and keep direct contact with customers throughout the ownership cycle. Dealers who use this approach often report smoother warranty experiences and higher service revenue, with CPS program data showing a meaningful boost in customer retention when stores actively manage repairs in-house.

How does CPS dealer-first service actually work for warranty repairs?

Consumer Priority Service gives appliance retailers the ability to handle warranty repairs through their own service companies before CPS assigns anyone from its broader network. When a warranty claim is filed, CPS reviews coverage and then gives the selling dealer the first right of refusal on servicing the repair. If the dealer wants to handle the job, they schedule and complete the work using their own technicians or preferred service partners. If the dealer declines or is unable to service the claim, CPS assigns a qualified technician from its nationwide, factory-authorized network to ensure the customer is still taken care of quickly and professionally. This keeps the dealer at the center of the service experience while providing a structured backup for coverage needs.

Key Components of CPS Dealer-First Service

• Dealer First Right of Refusal – Dealers can service all eligible warranty claims before CPS assigns an external provider.
• Preferred Service Company Onboarding – Dealers submit their trusted servicer contacts for easy onboarding and approval by CPS.
• Flexible Claims Routing – If a dealer can’t or doesn’t want to service a claim, CPS uses its nationwide network of factory-authorized and qualified technicians.
• Service Revenue Retention – Dealers keep service revenue for repairs they complete, supporting higher profitability and technician utilization.
• Consistent Customer Experience – Customers receive repairs from the same store that sold the appliance, which improves trust and loyalty.
• Structured Claims Administration – CPS manages all claim documentation, authorization, and customer communication for a streamlined process.

What is included and excluded in CPS dealer-first service coverage?

Consumer Priority Service coverage is focused on real mechanical and electrical failures, with clear boundaries on what is and isn’t included.

What Does CPS Cover?

• Mechanical and electrical failures from normal appliance use
• Parts and labor for covered component breakdowns
• Repairs performed by the dealer’s own service company or CPS’s authorized network
• Replacement or reimbursement if repair is not possible
• Coverage options for new, open-box, scratch-and-dent, refurbished, and qualifying used appliances

What Is Not Covered by CPS?

• Cosmetic issues – scratches, dents, rust, paint, and other appearance-only damage
• Non-functional parts – handles, knobs, shelves, decorative trim, or interior racks
• Consumables – water filters, bulbs, batteries, belts, fuses, and gaskets
• Accidental damage, misuse, neglect, or improper installation
• Damage from flooding, fire, storms, or environmental events
• Pre-existing conditions or manufacturer recalls

How does the Consumer Priority Service (CPS) claims process work for dealer-first servicing?

A claim is triggered when the customer contacts CPS about an appliance issue, using phone, web chat, portal, text, or email. CPS reviews the claim, verifies coverage, and immediately notifies the selling dealer if they have first right of refusal to handle the repair.

If the dealer chooses to service the claim, they schedule and complete the repair, then CPS manages the claim administration and payment. If the dealer declines or can’t take the job, CPS assigns a qualified technician from its network, ensuring the customer is taken care of without extra work for the retailer.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service is easy to reach and provides multiple ways to get assistance for claims, repairs, and general support needs.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS dealer-first service compare to manufacturer warranty coverage and traditional warranty programs?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has supported appliance retailers since 1990, giving dealers access to decades of warranty program expertise.
• Large-scale product and customer coverage – CPS covers over 75 million products and serves more than 60 million customers, reflecting broad operational experience.
• Strong claims and service infrastructure – Over $450 million in claims are paid out annually, supported by a nationwide network of 50,000+ service professionals.
• Trusted by thousands of retailers – CPS partners with more than 10,000 retail businesses, including single-location stores and multi-location operators.
• Nationwide and factory-authorized capabilities – CPS offers both independent and factory-authorized repair options to support a wide range of appliance categories.
• U.S.-based support teams – Dealers and customers work with dedicated, U.S.-based onboarding and support staff for responsive assistance.
• Flexible, multi-category coverage – CPS warranties extend across 60+ appliance and electronics categories, helping retailers protect more of their inventory.

CPS Dealer-First Service FAQ

How can appliance retailers get started with CPS dealer-first service?

CPS dealer-first service is built for appliance retailers who want to keep control of warranty repairs, maintain high service quality, and retain service revenue within their business. The program is flexible enough to support everything from single-store retailers with in-house service teams to multi-location dealers managing multiple preferred providers. Getting started is straightforward, and CPS offers onboarding assistance to help retailers integrate their service companies quickly and efficiently.

CPS is here to help you

Consumer Priority Service (CPS) is built to support appliance retailers no matter their setup, from independent stores to regional chains. If you want to see how dealer-first service would work in your business, reach out to the CPS team for a quick walkthrough and tailored guidance.