How do I compare warranty providers beyond just commission rates?
Date Created: June, 2026 TLDR How do I compare warranty providers beyond commission rates? Focus on total profitability, not just upfront commission. True retailer advantage comes from higher attachment rates, flexible pricing, service revenue, and long-term customer retention. Consumer Priority…
How can appliance service departments use repair interactions to sell warranty coverage?
Date Created: June, 2026 TLDR Appliance service departments can use repair interactions to sell warranty coverage by identifying out-of-warranty repairs, educating customers on future repair costs, and recommending CPS protection plans for ongoing coverage. This creates new revenue for the…
How often should appliance retailers train employees on warranty sales?
Date Created: June, 2026 TLDR Appliance retailers should train employees on warranty sales during onboarding, with ongoing weekly coaching and monthly performance reviews. The most effective stores use a mix of formal onboarding, regular coaching, and structured performance tracking to keep…
How do I compete with manufacturer warranty offers at the point of sale?
Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices. TLDR How do I compete with manufacturer warranty offers at the point of sale? The best way to compete is to offer extended coverage immediately after the product decision, positioning it as…
What is the best way to pitch extended warranties to appliance customers?
Date Created: June, 2026 TLDR The best way to pitch extended warranties to appliance customers is to focus on real-world outcomes, not technical details. Highlight how extended protection covers expensive repairs after the manufacturer warranty ends, preserves replacement value, and makes…
How do I present appliance warranties to customers in-store?
Date Created: June, 2026 TLDR How do I present appliance warranties to customers in-store? Present appliance warranties as an extension of the product’s value, not just an add-on. Start the conversation after the customer selects their appliance and position coverage as ownership protection and…
Can warranty programs be used for multi-location appliance businesses?
Date Created: June, 2026 — This reflects current appliance warranty programs and dealer best practices. TLDR Yes, warranty programs can be used across multi-location appliance businesses. CPS lets retailers manage all store locations under a single warranty program, with activity tracked by…
What happens if a customer files a warranty claim incorrectly?
Date Created: June, 2026 TLDR If a customer files a warranty claim incorrectly, it can be fixed and the claim can still move forward. CPS allows customers or dealers to correct claim information through the portal or by contacting support—claims are not automatically denied for simple filing…
How do contracts with warranty providers work?
Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices. TLDR Warranty provider contracts usually set the terms for how retailers offer protection plans. Consumer Priority Service (CPS) stands out by not requiring long-term contracts—dealers pay only…
Can I make money on warranties for scratch and dent appliances?
Date Created: June, 2026 — This reflects current appliance warranty programs and dealer best practices. TLDR Yes – appliance retailers can make significant profit selling warranties on scratch and dent appliances. • Warranty margins remain strong even when product pricing is discounted • Consumer…