Do I need to provide proof of purchase?

Yes. In order to file a claim, we require that a copy of your item's original invoice/receipt of sale (showing the date and value) be on file with us. You can upload your invoice to your account at any time.


Can I transfer my warranty to another person?

Yes, all plans are transferable. Please email cs@cpscentral.com or call (800) 905-0443 for further assistance in transferring your plan. Please note: A transfer fee of $25.00 will apply to all warranty transfers


When does my coverage start?

Depending on the type of coverage you own, an extended warranty begins at the conclusion of the shortest portion of the manufacturer’s warranty. If the manufacturer’s warranty was 90 day labor and 1 year parts, the extended warranty would begin on the 91st day and continue for the duration of the warranty period. All replacement, commercial and accidental plans begin on the date of purchase.


What does my plan cover?

We cover 100% parts and labor for covered repairs. When you purchase a Replacement Plan, your entire product is covered! In addition, some plans include accidental damage from handling (ADH) coverage for enhanced protection. Claims resulting from misuse, abuse or negligence are not covered.


Do I need to register my warranty?

Yes, we recommend registering your plan within 30 days of your invoice date. To register your plan, follow these simple instructions here or, to speak with a representative, please call (800) 905-0443.


What is an extended warranty?

An extended warranty is generally an extension of your original manufacturer’s warranty. Most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product.

Most Consumer Priority Service warranties lengthen your product’s coverage for up to an additional 60 months (5 years) to ensure you get years of performance satisfaction from your newly purchased product. Learn more


How do I upload an invoice?

Please see the screenshots below to see where in your account you can upload a product invoice. It's important to have an invoice on file for each warranty you have purchased.

Step 1: Click on your Warranty # to access its options.

Step 2: Click on the "Upload a File" button.

Step 3: Select your invoice file from your computer and click "Upload". That's it! You should see your uploaded files to the right of the page.


How do I file a claim?

Please see the screenshots below to see where in your account you can file a claim.

Step 1: Click on your Warranty # to access its options.

Step 2: Click on the "File a Claim" button.

Step 3: Fill out the form and submit your claim information. Done!


Does my CPS Warranty cover the removal of my car stereo from the dashboard?

An extended warranty is generally an extension of your original manufacturer’s warranty. Most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product. Most Consumer Priority Service warranties lengthen your product’s coverage for up to an additional 60 months (5 years) to ensure you get years of performance satisfaction from your newly purchased product. Learn more


How do I cancel a warranty purchased through Groupon?

To cancel your warranty purchased through Groupon, please contact Consumer Priority Services toll-free number at (800) 905-0443